Subscribers Management

Updated Jan 26, 2026 Subscribers Management

Manage email addresses and social connections collected through download locks. Access from Downloads > Subscribers in your WordPress admin.

Overview

When users unlock downloads using Email Lock or Social Locks, their information is stored as subscribers. This data is valuable for:

Building email lists

Understanding your audience

Following up with leads

Marketing campaigns

Viewing Subscribers

Subscriber List

The main view shows all collected subscriber data:

Column	Description
Email	Subscriber’s email address
Name	Display name (if provided)
Package	Which package they downloaded
Lock Type	Email, LinkedIn, Twitter, Facebook
Date	When they subscribed
Status	Active, Pending, Unsubscribed

Filtering Subscribers

Filter the list using these options:

Filter	Description
Lock Type	Filter by email, social type
Package	Filter by specific package
Date Range	Filter by subscription date
Status	Filter by subscriber status
Search	Search by email or name

Email Lock Subscribers

Collected Data

When users submit their email to unlock downloads:

Field	Description	Required
Email	Email address	Yes
Name	Full name	Configurable
Custom Fields	Additional form fields	Optional
Package ID	Which package	Automatic
Timestamp	Submission time	Automatic
IP Address	User’s IP	Automatic

Managing Email Subscribers

View Details:

Click on subscriber email

View all submission details

See download history

Export Subscribers:

Select subscribers or use filters

Click “Export”

Choose format (CSV, Google Contacts)

Download file

Delete Subscribers:

Select subscribers

Click “Delete”

Confirm deletion

Social Lock Subscribers

LinkedIn Connections

Data collected from LinkedIn unlocks:

Field	Description
LinkedIn ID	User’s LinkedIn ID
Name	LinkedIn display name
Email	LinkedIn email (if shared)
Profile URL	Link to profile
Headline	Professional headline

Twitter/X Connections

Data collected from Tweet locks:

Field	Description
Twitter Handle	@username
Name	Display name
Tweet ID	ID of unlock tweet
Followers	Follower count

Facebook Connections

Data collected from Facebook locks:

Field	Description
Facebook ID	User’s Facebook ID
Name	Facebook name
Email	Facebook email (if shared)
Profile URL	Link to profile

Download Requests

Approval Workflow

For packages requiring manual approval:

Status	Description
Pending	Waiting for approval
Approved	User can download
Declined	Request rejected
Expired	Time limit exceeded

Processing Requests

Approve Request:

Go to Downloads > Subscribers

Find pending request

Click “Approve”

User receives approval email

Decline Request:

Find pending request

Click “Decline”

Optionally add reason

User receives decline email

Bulk Actions

Action	Description
Approve Selected	Approve multiple requests
Decline Selected	Decline multiple requests
Delete Selected	Remove from list
Export Selected	Export selected data

Export Options

CSV Export

Export subscribers to CSV format:

Column	Description
Email	Subscriber email
Name	Full name
Package	Package title
Date	Subscription date
Type	Lock type used
Status	Current status

Google Contacts Format

Export in Google Contacts compatible format for easy import:

Name,Email,Notes
John Doe,john@example.com,Downloaded: Package Name (2025-01-20)

Unique Emails Only

Enable to export only unique email addresses:

Removes duplicates

One email per subscriber

Useful for mailing lists

Email Integration

Automatic Sync

Automatically sync subscribers to email marketing services:

Service	Sync Option
Mailchimp	Lists, tags
ActiveCampaign	Lists, automations
Constant Contact	Lists
ConvertKit	Forms, tags

Manual Export

Export subscribers as CSV

Import to your email service

Map fields appropriately

Privacy & Compliance

GDPR Compliance

Feature	Description
Consent	Record consent at submission
Data Access	Users can request their data
Deletion	Users can request deletion
Portability	Export user’s data

Data Retention

Setting	Description
Auto-delete	Remove after X days
Anonymize	Anonymize after X days
Never	Keep indefinitely

Unsubscribe

Users can unsubscribe:

Via unsubscribe link in emails

By contacting admin

Through user dashboard (if enabled)

Settings

Subscriber Settings

Navigate to Downloads > Settings > Social Settings:

Setting	Description	Default
Store Data	Save subscriber data	Enabled
Require Name	Name field required	Disabled
Double Opt-in	Require email confirmation	Disabled
Admin Notification	Email admin on new subscriber	Enabled

Notification Templates

Customize email templates for:

Template	Description
Confirmation	Sent to confirm subscription
Approval	Sent when request approved
Decline	Sent when request declined
Welcome	Sent after confirmation

Analytics

Subscriber Statistics

View subscriber metrics:

Metric	Description
Total Subscribers	All-time count
This Month	New this month
By Package	Per-package counts
By Lock Type	Email vs social
Conversion Rate	Views to subscribers

Growth Charts

Visual charts showing:

Daily/weekly/monthly growth

Lock type distribution

Package popularity

Trend analysis

Tips

Export regularly for backup

Use unique emails option for mailing lists

Set up email service integration

Monitor pending requests daily

Keep subscriber data clean

Follow up with new subscribers promptly