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I’m getting “Invalid License Key” error when trying to activate my WPDM Pro license. How do I fix this?
The "Invalid License Key" error occurs when there's an issue with how the license key is entered or when the license itself has problems. Here's how to resolve it:
Steps to Fix Invalid License Key
- Log into your user dashboard: Go to your WPDM User Dashboard
- Copy the license key correctly: Copy the entire license key without extra spaces (avoid copying from emails)
- Navigate to WordPress Admin: Go to Downloads > Settings > License
- Clear the existing key: Remove any previously entered license key
- Paste the fresh license key: Enter the key exactly as copied from your dashboard
- Click Save Settings: This will validate and activate your license
Common Causes
The invalid license key error typically occurs due to:
- Copying issues: Partial or incorrect license key copied from dashboard
- Format problems: Extra spaces or characters in the license field
- Expired license: Using an expired or inactive subscription
- Site limit exceeded: License already activated on maximum allowed sites
- Server issues: Temporary connection problems during validation
Important Notes:
- Always copy the license key directly from your user dashboard
- Ensure your subscription is active and not expired
- Each license has a site limit - check if you've exceeded it
- Paste into a text editor first to check for extra characters before entering into WordPress
If the Problem Persists
If you still get the invalid license key error after trying these solutions:
- Verify your subscription status: Check if your license is active and not expired
- Check domain matching: Make sure your WordPress site URL matches your license registration
- Try deactivating first: If the license was previously working, deactivate it, wait a few minutes, then reactivate
- Contact support: Provide your license key and domain for manual verification
Quick Tip: Most license key errors are resolved by simply copying the key fresh from your user dashboard and pasting it carefully without extra spaces.
Need more help? Visit License Documentation
Need More Clarification?
For any technical issue, if you are already using pro version please post in pro forum and free version users please post in free forum. Otherwise, if you have any pre-sale or order related query please contact live chat support team. For technical support.