Humayon

Hi @sonax,
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Thanks

Hello Andy,
Thank you for your query.
In the upcoming/next update you will be able to add installer files(binary executables) that have no extension by using wildcard (*).
So, till then be patient and spare us some additional time.
Thanks.

Hello Richard G.,
Hope you are well.
In the latest version of the WPDM, we have fixed your above-mentioned issue. You can rename your file name like this: FileZilla_3.53.1_macosx-x86.app.tar.bz2 and then try again.
I have made this screencast for you in order to show you my test result.
If you are still facing such a problem, please provide us with your temporary wp-admin login details in a private reply to check the issue.
Thanks.

Hello Carlo Bar,
Hope you are well.
Unfortunately, the requested feature is not currently available.
​But it’s a great idea. I have forwarded it as a feature request to our core development team. I’ll discuss this feature with my team and may add it in a future release.
Cheers!

Hello Scott,
Thank you for letting us know about it.
Also, we have released the WPDM - Elementor version 1.0.5. So, Please update your copy to the latest update in order to get the latest bug fixes.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hi Scott K,
We are sorry to hear that you are facing an issue with the WPDM add-on for Elementor.
Will you please share the related page/file/package URL with us where the issue is occurring?
However, it will very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello Martin,
Hope you are well.
If you leave the Allowed file types to upload empty like this then it will allow you to upload all default WordPress allowed file type.
All default accepted file type list can be found here.
Either you can declare the proper file type in the Allowed file types section or you can use the wildcard * instead without any space to allow all default WordPress allowed file types to be uploaded.
If still, the problem exists please share your temporary admin login info in a private reply and we will debug it.
Thanks

Hi Shawn,
We have found the issue and we will adjust the wildcard(*) issue in the next release.
Wildcard(*) will allow all file types in the next release.
Right now Wildcard(*) is allowing to upload all default WordPress allowed file type.
All default accepted file type list can be found here.
Thanks

Hi,
Thank you for letting us know about it. I will forward it to our dev team.
Also, please note that we are not maintaining the Advanced CSV Importer plugin as we have integrated the feature with the core plugin and we will keep improving it over time. Hope you understand.
With Regards

Hello Xavier,
Hope you are well.
Could you please use the integrated CSV import feature with WPDM PRO instead?
As mentioned here, we are not continuing the add-on, as we have integrated the feature with the core plugin and shall improve it continuously as a core feature.
Thanks.

Hello Axel K.,
Thank you for contacting the support forum.
Could you please share your temporary admin login credentials in a private reply so that we can debug it properly and give you a prompt solution about it?
Thanks

Hello Markus,
I have forwarded your above-mentioned issue to our core development team and we will adjust it in the next plugin update.
Thank you for your cooperation and patience.
Best Regards

You are most welcome.

Hello Richard G,
Hope you are well.
In our test, we found that the pkg file is downloading properly.
Please check this screencast I hope your problem will be solved. Make sure that you have added the pkg file with out dot(.) and spaces like this.
More details can be found in the below link.

Upload and download is not working

Thanks.

Hi Sethu,
Page header will not show for WPDM with the Attire theme. But however, It was kept in that way, as the title can be controlled by customizing the WPDM page template using the [title] tag.
Hope you understand.
Thanks.

Hello Francisco,
Can You please try adding the following to your site’s .htaccess file to get it to work:

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>

Or, you also may contact hosting support.
However, Your server is blocking the HTML data request as well like this. That’s why the saving button kept rolling. It’s working perfectly on other servers. So, if your server keeps blocking the HTML data then the setting will not save and it will keep spinning.
Hope you understand.
Thanks

Hello Evan C.,
We are sorry to say that the tag filter is not available with wpdm_all_packages shortcode.
However, you can use the below shortcode instead.
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/
Hope you understand.
Thanks.

Hey,
You are welcome.
If you get some free moments, please give us a 5* here, it will inspire us a lot.
Thanks.

Hi Markus,
Hope you are well.
Please use the below shortcode instead and it should work. Don’t add the link-template-button.php in the shortcode.
[wpdm_category id="zip" cols="1" toolbar=0 item_per_page=10 template="link-template-button"]
More shortcode details can be found here.
Also, you can found the template ID easily by following this article.
With Regards

Hello Andrew,
If you get some free moments, please give us a 5* here? It will inspire us a lot.
Thanks.

Hi Francisco C,
Please follow the below link and then try again.

Upload and download is not working

If you still face the same problem then will your please share your admin login credentials in a separate topic as a private reply so that we can debug it properly and give you a better solution about it?
Thanks

Hi,
Thank you for making the website work.
Please check now I have resolved your issue by adding these CSS in Dashboard>Appearance>Customize>Additional CSS section.
Thanks.

Hi Markus,
Thank you for letting us know about the REAL solution. We will note this for future reference.
Also,if you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Hi Gayan,
The issue is not related to WPDM. Your server is blocking the HTML data request. That’s why the saving button kept rolling. It’s working perfectly on other servers. So, if your server keeps blocking the HTML data then the error may appear again in the future update.
Hope you understand.
Thanks.

Hello Chris,
This type of issue happens due to conflict with other third-party plugins, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking.
However, the download worked fine whenever we have enabled Unmask Download Link Option. You can follow this as well.
Let us know if you still need further assistance regarding this matter.
Best Regards