Upload and download is not working

Hello Martin,
Hope you are well.
If you leave the Allowed file types to upload empty like this then it will allow you to upload all default WordPress allowed file type.
All default accepted file type list can be found here.
Either you can declare the proper file type in the Allowed file types section or you can use the wildcard * instead without any space to allow all default WordPress allowed file types to be uploaded.
If still, the problem exists please share your temporary admin login info in a private reply and we will debug it.
Thanks

Hello,

Thank you for the reply. When can we expect the update? Alternatively, can you make the previous working version available?

Misspoke – I’m using WPDM Pro 5.3.9. Tried removing “*” wildcard and tried specifying just “pdf” and “pdf,ppt” but SAVE SETTINGS action doesn’t complete even after 10 minutes. Same problem with both sites that use WPDM. Returning to settings shows that save did not work. What now?

Unable to SAVE SETTINGS implement your fix. I have 2 sites now down.

I was able to fix this issue my downgrading the plugin from an old instance on a backup server.

I needed to do this because some of our files have no extension and thus cannot be whitelisted.

What file types are you trying to whitelist? Can you share a screenshot of your settings as you are trying to whitelist extensions?

maybe try a collection of file types and “,,”? – double comma without a space or with a space to allow files with no extension?

I actually tried both of these, and the wildcard asterisk. Nothing worked for files without extensions. The developer says they have a fix where using * will allow all file types, including those without extensions, but we have to wait for the fix. Very dissappointing.

Down now for 7 hours without any paid “Priority support”. I’ve restored to a previous version of WPDM on a development platform and that seems to fix the problem. But I can’t transfer that installation to my production sites without loosing a lot of data. I’ve contacted my users to email me directly for download and I’m setting up another way to download or migrate the WPDM repository. I expect that will take some time so I’m open to any and all suggestions.

This was happening after update, I unfortunately can’t edit in admin (won’t save) and had to edit the database. Ticket is in.

Thanks Marne. I’ve looked through my wp database using phpmyadmin but I can’t find the WPDM settings. What am I looking for?

Seems updating the settings is problematic for this version – I’ve tested on a clean install of WP as the only plugin and Save Settings doesn’t work.

Hello @roysinn,
We are really sorry for the inconvenience.
Currently, we are on Eid vacation now,  our full dev and support team will start working on 17th May.
Maybe your host/server is blocking the request. You may try adding the following to your site’s .htaccess file to get it to work:

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>

Or, you also may contact hosting support.

If still, the problem exists then could you please open your topic in the Pro forum?

Download Manager Pro

Thank you.

Hi @yumaworks,
our full dev team will start working on 17th May. Hopefully, we will release the update ASAP after the full team will back.
Thank you for your support and cooperation.
With Regards

Hi WP Download Manager,

I have read through all the messages in this post and I am still facing an upload problem.

See attached screenshots.

I have allowed the following files types in the settings: “gpg,pdf,jpg,png,c4z,eps,dwg,txt,rtf,swu,upd,zip,s19”

However, when I upload a file, e.g. 12345678.gpg, I get the following errror: “Upload Error:
File type is blocked for security reason!”

Any suggestions for a solution?

Thanks in advance