Upload and download is not working

Moderator

Hello @casperitchmarketing-dk,
gpg is an uncommon file type and wp didn’t recognise the file type, that’s why it is failing to upload. However, please use the wildcard * which will allow uploading gpg files.
Also, you can try the below codes as well.
https://gist.github.com/codename065/3a0d439ddc3d7b82f7d9fa13b2623a05
Thank you for your cooperation.
best Regards

May 26, 2021 at 8:19 am #154284

Participant

WPDM worked fine before this update: 3.1.18 – 2021.04.16

Now, my files don’t download from their pages. Absolutely nothing happens when the download button is pressed. I’ve tried some of the solutions suggested above, but no joy. Could you tell me what the problem is please? Or could you give me the option to use the pre-update version instead, thanks.

May 26, 2021 at 9:33 am #154294

Moderator

Hi @jeffdacaf,
Hope you are well.
Have you configured this field properly?
If still, the problem exists then will you please share your WordPress admin login credentials in a private reply so that we can debug and give you a better solution about it?
However, you can roll back to a previous version by using this plugin.
Thanks.

May 26, 2021 at 9:40 am #154295

Participant

Hi Humayon;

Yes, that was one of the suggestions in the previous comments.

May 26, 2021 at 9:42 am #154296

Participant

This reply has been marked as private.

May 26, 2021 at 9:54 am #154298

Moderator

Hi @jeffdacaf,
I have tried as a user but the issue is not traceable.
Please open a new topic in the forum and provide your admin login credentials there in a private reply.
Thanks.

May 26, 2021 at 9:57 am #154299

Participant

Ok, I will do this later and send you a message. Thanks

May 26, 2021 at 9:59 am #154300

Moderator

Hi @jeffdacaf,
Sure, please let me know when you will do it. I will gladly help you.
Have a good day.

May 26, 2021 at 10:34 am #154303

Participant

This reply has been marked as private.

May 26, 2021 at 11:13 am #154305

Participant

This reply has been marked as private.

May 26, 2021 at 2:17 pm #154328

Moderator

Hi @jeffdacaf,
The issue occurred due to some sort of JavaScript conflict from any active plugin and server caches or minifications.
Please check now we have resolved your issue and the Download button is now working properly.
You can follow this for future reference and we will adjust it in the next update.
Thanks.

May 27, 2021 at 10:52 am #154389

Participant

This reply has been marked as private.

May 27, 2021 at 10:56 am #154391

Moderator

Hello @jeffdacaf,
Glad to hear that the issue has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

May 28, 2021 at 12:33 pm #154470

Participant

I am attempting to download Photoshop files that I uploaded. So most of them were able to upload but when I download it and open it in Photoshop this is the error “Could not open “Wk1_D1_Scripture.psd” because it is not a valid Photoshop document.” Please help.

Here is the page that I have put the downloads: https://churchfreelance.com/30-day-social-media-psd-and-png/

May 30, 2021 at 3:16 pm #154540

Moderator

Hello @arturmac,
We have downloaded one of your files and it worked properly in Photoshop without any error. Are you using the latest version of Photoshop?
Also, other PSD files are working properly which is not downloaded from your website?
Let us know about it.
Thanks.

May 30, 2021 at 5:21 pm #154542

Participant

Yes, I am using the latest version of photoshop. I keep getting this error when I try and open it in photoshop:

“Could not open “Wk1_D1_Scripture.psd” because it is not a valid Photoshop document.” – I have tried downloading it and it has this issue as well as several other people.

Which files are you downloading? Are you positive it is opening up in Photoshop?

May 31, 2021 at 6:41 am #154568

Moderator

Hi @arturmac,
It worked well for the first time then it started showing the invalid document error.
I think your file might be corrupted that’s why it’s not working.
Please try uploading and then downloading the below file. It’s opening in Photoshop properly without any error.
https://drive.google.com/file/d/1JnlOdha9TDlav7J67YeCVcwglTXFZhkv/view?usp=sharing
Have a look at this.
Thank you.

May 31, 2021 at 12:34 pm #154574

Participant

This reply has been marked as private.

May 31, 2021 at 1:24 pm #154583

Moderator

Hi @arturmac,
Please check now you should be able to upload the files now including the Wk2_D2_Scripture.psd file.
Your plugin version was outdated.
Thanks.

May 31, 2021 at 2:07 pm #154589

Participant

Thanks for fixing it! I greatly appreciate it! Is there a way to bulk upload files and then match them with package?

Also is there a way to bulk edit packages and delete all of the psd files in them and also change the template to be all the same?

May 31, 2021 at 2:16 pm #154591

Moderator

Hey @arturmac,
Please follow this for the bulk import.
However, for bulk edit packages you can use the CSV import by following the above-mentioned link but for bulk deletion, you can use the native WP feature.
Also, you can use the below add-on for the default template.

WPDM Default Values

And if you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
With Regards

Jun 2, 2021 at 1:02 pm #154741

Kylie Willis

Participant

This reply has been marked as private.

Jun 2, 2021 at 2:03 pm #154743