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Humayon

Forum Replies Created

Viewing 25 posts - 26 through 50 (of 2,804 total)
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Dec 28, 2023 at 5:26 am in reply to: SEO Indexing Problem #192194

Humayon
Moderator

You are welcome and have a good day.

Dec 27, 2023 at 9:14 am in reply to: Open in browser #192183

Humayon
Moderator

Hello,

Thank you for your reply.

Please check now the issue has been resolved as we have installed the updated version of the PDF stamper plugin on your site.

Regards

Dec 27, 2023 at 6:51 am in reply to: SEO Indexing Problem #192182

Humayon
Moderator

Hello,

Our dev team confirmed that the feature will be added to the upcoming update.

We appreciate your patience and cooperation regarding this.

Regards

Dec 24, 2023 at 8:54 am in reply to: SEO Indexing Problem #192147

Humayon
Moderator

Hi,

Greetings for the day.

We are checking your issue and will let you know an update once we have any.

Regards

Dec 23, 2023 at 7:21 am in reply to: Cancel Renewal #192127

Humayon
Moderator

Hello there,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Have a good day.

Dec 23, 2023 at 7:20 am in reply to: Bulk Approve Users #192126

Humayon
Moderator

Dear Julie,

Thank you for writing to us.

Unfortunately, as of now, there is no native way to bulk approve new users, however, we may add it in a future release.

Regards

Dec 18, 2023 at 3:52 pm in reply to: Open in browser #192047

Humayon
Moderator

Hello,

Nope, you don’t have WPDM Pro access as PDF Stamper and WPDM Pro bother are different plugins.

However, can you please upload the pdf files directly using WPDM or attach a file using the server file browser to check whether the issue is getting resolved or not?

Regards

Dec 16, 2023 at 9:42 am in reply to: How To Restrict Download Search Function to Downloads Only #192021

Humayon
Moderator

Hello there,

Thank you for your reply.

The login is working fine.

However, as your website is live, therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Dec 16, 2023 at 9:21 am in reply to: Open in browser #192020

Humayon
Moderator

Hello,

Thank you for your reply.

I see that you are still using the WPDM free version.

The latest version of WPDM Pro is 6.4.2: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/

Can you please check this: https://prnt.sc/EQ5rG_Wv1xdm

Regards

Dec 14, 2023 at 11:46 am in reply to: Audio in Safari doesn’t work #191989

Humayon
Moderator

Hi,

In that case we need your admin access to to debug the issue further.

Regards

Dec 14, 2023 at 11:44 am in reply to: Open in browser #191988

Humayon
Moderator

Hello,

It appears that you are using an older version of the free WPDM Plugin.

Can you please download and install the latest version of WPDM Pro from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Installing latest WPDM Pro should resolve the issue.

Regards

Dec 14, 2023 at 5:47 am in reply to: Open in browser #191982

Humayon
Moderator

Dear Florian,

Thank you for writing to us.

In that case, to assist you better with this issue, I need to check it in the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Looking forward to hearing from you.

Regards

Dec 14, 2023 at 5:44 am in reply to: iphone captcha popup banner is not centered. How can i set margins to auto? #191981

Humayon
Moderator
This reply has been marked as private.
Dec 14, 2023 at 5:37 am in reply to: Audio progress bar, resets on click. #191980

Humayon
Moderator

Hi,

We have already responded to your other topic.

Please check and continue there.

Thanks.

Dec 14, 2023 at 5:34 am in reply to: Audio in Safari doesn’t work #191979

Humayon
Moderator

Hi,

Can you please try disabling the resumable option in the WPDM Setting?

Here’s the reference screenshot: https://prnt.sc/WP5rssheQLA1

Regards

Dec 13, 2023 at 4:58 pm in reply to: iphone captcha popup banner is not centered. How can i set margins to auto? #191975

Humayon
Moderator

Hi there,

Regarding the 2x download, it’s occurring due to the CSS hover effect.

However, we will adjust it with the next update as well.

The update should roll out within the next 2-3 weeks.

You can check the update progress from here: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/

Regards

Dec 13, 2023 at 4:46 pm in reply to: Audio progress bar, resets on click. #191974

Humayon
Moderator

Hello there,

We are checking your issue as I have already forwarded it to our core dev team.

We appreciate your patience and cooperation regarding this.

Regards

Dec 13, 2023 at 4:45 pm in reply to: Audio in Safari doesn’t work #191973

Humayon
Moderator

Hello,

We are checking your issue and will let you know about it ASAP.

Regards

Dec 13, 2023 at 4:41 pm in reply to: Charging the wrong card #191971

Humayon
Moderator

Hello Samuel,

Our related team confirmed that we have already responded to your query on Dec 6, 2023, 01:47 from the order note.

Can you please check and confirm?

The response should be like below.

Hi,
This is about your forum post "Charging the wrong card ". I see 2 card is attached with your stripe account "Visa •••• 7004" and "Mastercard •••• 0319", which card should I remove and which one to keep.

Regards

Dec 13, 2023 at 4:38 pm in reply to: iphone captcha popup banner is not centered. How can i set margins to auto? #191970

Humayon
Moderator

Hi,

Our dev team confirmed that the modal alignment issue will be resolved with the next update.

However, regarding the download button, it’s not an issue it’s occurring due to focus.

Regards

Dec 13, 2023 at 11:31 am in reply to: Audio in Safari doesn’t work #191961

Humayon
Moderator

Hi,

Thank you for your reply.

20 audio files shouldn’t cause an issue.

Not sure what is causing such an issue on your end as it’s working fine on our end.

As you have opened a separate ticket, please share your website login credentials so we can check and debug the issue appropriately.

Regards

Dec 13, 2023 at 7:21 am in reply to: Login page displaying duplicate login dialogue boxes #191956

Humayon
Moderator

Hi,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Dec 12, 2023 at 6:58 am in reply to: iphone captcha popup banner is not centered. How can i set margins to auto? #191923

Humayon
Moderator

Hi Josh,

Greetings for the day.

We are investigating the issue, please spare us some time while we debug the issue.

Regards

Dec 12, 2023 at 5:49 am in reply to: Login page displaying duplicate login dialogue boxes #191922

Humayon
Moderator

Dear Scott,

Thank you for your reply.

Please check now I have resolved the issue.

You can follow this for future reference: https://www.loom.com/share/6fdf839c151049208652c0089080618e?sid=250b032a-bc01-40d3-a6fa-a103bc029a03

Regards

Dec 12, 2023 at 5:45 am in reply to: Auto Renew #191921

Humayon
Moderator

Hello there,

Thank you for writing to us.

Have you sent an order note from the order details page to disable auto-renewal?

Here’s the reference screencast how you can perform this: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

However, If you cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Viewing 25 posts - 26 through 50 (of 2,804 total)
1 2 3 … 111 112 113