Page 3 – WordPress Download Manager

Dec 11, 2023 at 4:19 am in reply to: Login page displaying duplicate login dialogue boxes #191888

Spectator

Hello Scott,

Greetings for the day.

In that case, to assist you better with this issue, I need to check it in the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Looking forward to hearing from you.

Regards

Dec 6, 2023 at 4:51 pm in reply to: How to deactivate auto renewal of WP Download manager pro subscription #191854

Humayon

Spectator

Hello there,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Have a good day.

Dec 5, 2023 at 7:08 am in reply to: Charging the wrong card #191795

Humayon

Spectator

Hello,

Aplogy for the delayed response and I have forwarded your concern to our accounts team.

We will get back to you ASAP.

Regards

Nov 30, 2023 at 12:11 pm in reply to: cannot find settings to select a link template #191678

Humayon

Spectator

Hello,

Please check the pricing page here: https://www.wpdownloadmanager.com/pricing/

Also, this one: https://www.wpdownloadmanager.com/cyber-monday/

Regards

Nov 30, 2023 at 11:02 am in reply to: Charging the wrong card #191673

Humayon

Spectator

Hello Samuel,

Thank you for writing to us.

Can you please share your associated order ID so that we can check further?

Also, To update the funding source, please follow the below steps.

1 ) Visit the order details page from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

2 ) Click on the order, then hit the ‘Update Card’ button and insert new card details in the popup.

Let us know if you need further assistance regarding this.

Have a good day!

Nov 29, 2023 at 5:16 am in reply to: How To Restrict Download Search Function to Downloads Only #191645

Humayon

Spectator

Hi,

Thank you for your response.

I have tried to check the issue, however, it appears that your website is down and showing like this: https://prnt.sc/AtEwrJkUuagF

Regards

Nov 28, 2023 at 3:41 pm in reply to: [wpdm_reg_form] displays a message “registrations are deactivated” #191638

Humayon

Spectator

Dear Paul,

Greetings for the day.

Can you please try after Enabling the user registration from Dashboard->Settings->General Page? Check the anyone can register option there.

Please check our below documentation for more details in the initial step.

How to Create a WordPress User Registration Form?

Regards

Nov 27, 2023 at 5:32 pm in reply to: Issue downloading package with several files #191621

Humayon

Spectator

Hi,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Nov 23, 2023 at 3:53 pm in reply to: Audio in Safari doesn’t work #191562

Humayon

Spectator

Hi,

I have tried again with a real device with the latest version of Safari browser and it worked as well.

Please have a look at this: https://drive.google.com/file/d/1cPbtZdARte8czjlLoKAedYHaTzlny4WA/view?usp=sharing

Can you please try again after clearing the browser, website and CDN caching if you have any?

Regards

Nov 23, 2023 at 10:53 am in reply to: Double charged for purchase of extension Directory Add-On #191561

Humayon

Spectator

Hello Matt,

Thank you for your response.

We have found the issue, most probably you might have tried to pay twice for the same order.

So the duplicate charge has been refunded and it will be added to your account within a couple of business days.

Regards

Nov 23, 2023 at 5:26 am in reply to: Audio in Safari doesn’t work #191555

Humayon

Spectator

Hello,

I have responded to your similar Pro forum topics.

Can you please check and continue there?

Regards

Nov 23, 2023 at 5:25 am in reply to: Audio in Safari doesn’t work #191554

Humayon

Spectator

Hello,

Thank you for writing to us.

Well, I have tested your reported issue in the latest version of the safari browser and it seems the audio files are playing appropriately.

Please have a look at this: https://www.loom.com/share/b1e4b5774e8f410b9d2169641058a71a?sid=cee70dfa-1310-4c7e-8f21-ec95a9b4a4a5

Regards

Nov 23, 2023 at 5:16 am in reply to: Issue downloading package with several files #191553

Humayon

Spectator

Hello Jorge,

Thank you for writing back to us.

I have checked your referred issue and it appears that due to the SG Caching, you were facing such an issue.

After clearing the caching the whole package is now downloading appropriately.

Here’s the reference screencast: https://www.loom.com/share/83a37741be1141fdafba52ca78d33389?sid=5a3800fc-8341-4b58-8f07-8a9fa9049c0e

Regards

Nov 22, 2023 at 5:27 am in reply to: Double charged for purchase of extension Directory Add-On #191532

Humayon

Spectator

Hi there,

Our team checked this WPDM654BB760D4DBE order ID and said they found no double charges associated with that order ID.

Regards

Nov 22, 2023 at 4:50 am in reply to: Download plugin PRO, error: Your email address is blocked! #191527

Humayon

Spectator

Hello,

Thank you for writing to us.

Can you please clarify that are you facing an issue while downloading the WPDM Pro plugin from the Download Area?

If yes, then please share your associated order ID.

If I am getting it wrong then can you please share a screenshot about the issue you are facing right now? so that I can check it appropriately.

Regards

Nov 22, 2023 at 4:39 am in reply to: Double charged for purchase of extension Directory Add-On #191526

Humayon

Spectator

Hey Matt,

Thank you for informing us.

I have forwarded your concern to our related team and we will let you know an update about it very soon.

Regards

Nov 22, 2023 at 4:36 am in reply to: Issue downloading package with several files #191525

Humayon

Spectator

Hello Jorge,

Greetings for the day.

In that case, to assist you better with this issue, I need to check it in the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Looking forward to hearing from you.

Regards

Nov 22, 2023 at 4:18 am in reply to: set the captcha download to open in a new tab #191524

Humayon

Spectator

Dear Josh,

Thank you for your response.

We have checked your requirement and unfortunately, it’s not possible with the free version of WPDM.

However, with WPDM Pro it’s possible to open in a new window.

Regards

Nov 21, 2023 at 4:56 am in reply to: set the captcha download to open in a new tab #191506

Humayon

Spectator

Hey Josh,

Thank you for your response.

Can you please share your admin login URL, as the default one is not working?

Regards

Nov 21, 2023 at 4:51 am in reply to: Issue downloading package with multiple files #191505

Humayon

Spectator

Hello Jorge,

Can you please open your topic here: https://www.wpdownloadmanager.com/support/forum/download-manager-pro/?

You have posted in the feature request section.

Regards

Nov 21, 2023 at 4:50 am in reply to: Popup Link not work #191503

Humayon

Spectator

Hello Ruth,

Greetings for the day.

Well, to assist you better with this issue, I need to check it in the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Looking forward to hearing from you.

Regards

Nov 20, 2023 at 4:20 am in reply to: How to change license #191474

Humayon

Spectator

Dear Nicole,

Greetings for the day.

Can you please follow our below documentation which should resolve the issue?

License

Regards

Nov 18, 2023 at 6:52 am in reply to: set the captcha download to open in a new tab #191445

Humayon

Spectator

Hello Jost,

Greetings for the day.

In that case, to assist you better with this issue, I need to check it in the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Regards

Looking forward to hearing from you.

Regards

Nov 18, 2023 at 6:45 am in reply to: Delete Links & open in new window #191444

Humayon

Spectator

Hello Holger,

Thank you for writing to us.

To achieve your referred requirements you have to modify the related link template by following this instruction: https://www.wpdownloadmanager.com/doc/template-files/.

In the related template file, please use the [download_url] template tag which should enable the direct download instead of going to the single files and opening in a new tab as well.

For example code; <a href="[download_ur]" target="_blank" rel="noopener">Download Now!</a>

You may check our documentation for more details: https://www.wpdownloadmanager.com/doc/templates/template-tags/.

With Regards

Nov 18, 2023 at 6:34 am in reply to: is there any way to format the captcha pop up? #191442

Humayon

Spectator

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Humayon

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