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Feb 29, 2024 at 2:58 am in reply to: I need to cancel my purchase. It was by mistake. #193411

Humayon
Moderator

Hey there,

Thank you for writing to us.

If you have already submitted the note, our team will contact/respond ASAP.

If, you still haven’t heard from them, feel free to share your associated order ID here so that we can take a point from here.

Regards

Feb 22, 2024 at 4:58 am in reply to: CSS Break Point for Search Box #193242

Humayon
Moderator

Hi,

Thank you for your reply.

Well, in that case, you can set the media query range by following the blow code.

@media only screen and (min-width: 360px) and (max-width: 768px) {
	// do something in this width range.
}

Change the width as per your need.

Regards

Feb 6, 2024 at 3:27 am in reply to: CSS Break Point for Search Box #192885

Humayon
Moderator

Hi there,

Thank you for writing to us.

Primarily, it’s occurring due to the right sidebar.

However, can you please share your related page URL so that we can check further?

Regards

Feb 5, 2024 at 3:00 am in reply to: To hide ‘previous package’ and ‘next package’. To hide ‘download counts’ #192853

Humayon
Moderator

Dear @donboscosur,

Thank you for writing to us.

We suggest you open a separate ticket as it will help us check and respond promptly.

Have a good day.

Feb 1, 2024 at 4:21 pm in reply to: Invalid File Type (*.csv)! (when trying to export starts) #192798

Humayon
Moderator

Hi again,

Please check now I have adjusted the issue and you should be able to download the fully history now without any error.

Here’s the reference screencast: https://www.loom.com/share/285360c47c0145f5b55d2acaaa69b7c5?sid=c2480ab9-a859-4212-921e-cb0cd9335b2c

Regards

Feb 1, 2024 at 3:16 pm in reply to: Invalid File Type (*.csv)! (when trying to export starts) #192797

Humayon
Moderator

Hello,

We are currently investigating the issue.

We will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Jan 31, 2024 at 5:31 am in reply to: Invalid File Type (*.csv)! (when trying to export starts) #192749

Humayon
Moderator

Hello,

I have tested today and it appears that the exporting stat is working appropriately on your site too.

Please check this.

If I am missing something, please let us know more details about what is happening on your end.

You can share a screenshot/screencast about it.

Regards

Jan 30, 2024 at 4:43 am in reply to: Unable to change billing information or auto-renewal #192713

Humayon
Moderator

Hello Josh,

You can change your associated account’s billing address from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=edit-profile

Also, to update card info please follow this: https://prnt.sc/0CYDkNILcz1l

And, to cancel auto-renewal, add an order not from the order details page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases by following this: https://prnt.sc/Ef9cyHK-ckzY

Regards

Jan 26, 2024 at 5:53 am in reply to: To hide ‘previous package’ and ‘next package’. To hide ‘download counts’ #192666

Humayon
Moderator

Hello,

Same like before in the Dashboard>Appearance>Customize>Additional CSS

Thanks

Jan 26, 2024 at 4:35 am in reply to: To hide ‘previous package’ and ‘next package’. To hide ‘download counts’ #192664

Humayon
Moderator

Hello,

Thank you for your reply.

Well, it seems the login credentials you have shared prior don’t have admin privileges.

However, to resolve both of the issues, please use the below updated CSS code. Also, the navigation is not coming from WPDM as it’s coming from your Astra theme.

.wpdm-button-area.mb-3,.single-wpdmpro nav.navigation.post-navigation {
    display: none;
}

Regards

Jan 25, 2024 at 9:20 am in reply to: To hide ‘previous package’ and ‘next package’. To hide ‘download counts’ #192647

Humayon
Moderator

Hi,

You can share the screenshot here.

Also, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Regards

Jan 25, 2024 at 5:36 am in reply to: To hide ‘previous package’ and ‘next package’. To hide ‘download counts’ #192641

Humayon
Moderator

Hi,

You can add the referred CSS in the Dashboard>Appearance>Customize>Additional CSS

Regards

Jan 25, 2024 at 4:25 am in reply to: To hide ‘previous package’ and ‘next package’. To hide ‘download counts’ #192637

Humayon
Moderator

Hello there,

Thank you for writing to us.

To remove the previous and next page please add the below CSS.

.card.post-navs {
    display: none;
}

Apart from that to hide download counts please follow this: https://www.loom.com/share/af737a2e21d1435ab23055f9b2c8aecb?sid=af143d31-170e-4edf-8731-6bd989cc6476

Regards

Jan 23, 2024 at 12:07 pm in reply to: Warnings when having packages without files assigned to them #192601

Humayon
Moderator

Hello,

Thank you for writing to us.

I am forwarding your concern to our core development team and will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Regards

Jan 21, 2024 at 2:40 pm in reply to: Invalid File Type (*.csv)! (when trying to export starts) #192557

Humayon
Moderator

Hello there,

Thank you for your reply.

Yes, we can help you to resolve the issue ASAP.

Also, it will be very cooperative if you share the admin login credentials in a private reply to check further.

We are looking forward to hearing back from you.

Regards

Jan 18, 2024 at 5:00 am in reply to: iphone captcha popup banner is not centered. How can i set margins to auto? #192521

Humayon
Moderator

Hi Josh,

Thank you for writing to us.

Yes, the update is been released.

Please update WPDM Pro to the latest version, 6.5.0.

Regards

Jan 15, 2024 at 4:56 am in reply to: Bug: all downloads appear #192485

Humayon
Moderator

Dear Lina,

We want to let you know that we have found the bug and it will be adjusted with the upcoming update.

Regards

Jan 11, 2024 at 9:44 am in reply to: Protect WordPress Media Library Files – Request trial version #192440

Humayon
Moderator

Hello there,

Thank you for writing to us.

To Protect WP Media Library using WPDM Pro please check our below doc

How To Protect WordPress Media Library Files?

Also, to access our demo site please have a look at this: https://www.wpdownloadmanager.com/wordpress-download-manager-pro-demo/

Regards

Jan 10, 2024 at 6:52 pm in reply to: Bug: all downloads appear #192425

Humayon
Moderator

Hi Lina,

We are currently investigating your referred issue and will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Jan 9, 2024 at 11:06 am in reply to: Bug: all downloads appear #192390

Humayon
Moderator

Hello Jost,

Greetings for the day.

In that case, to assist you better with this issue, I need to check it in the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Regards

Jan 9, 2024 at 10:45 am in reply to: Cancel Auto-Renew #192389

Humayon
Moderator

Hello there,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Have a good day.

Jan 3, 2024 at 10:11 am in reply to: Open in browser #192283

Humayon
Moderator

Hello
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thanks for your appreciation and regards

Jan 2, 2024 at 11:24 am in reply to: Open in browser #192254

Humayon
Moderator

Hello,

Yes, it will be included in the next update.

Regards

Dec 31, 2023 at 8:41 am in reply to: Open in browser #192228

Humayon
Moderator

Hello there,

Thank you for your reply.

Please download and install the updated PDF stamper from here: https://we.tl/t-E3XjU0RX9J and then install it on your live site like a normal plugin.

We are wishing you a happy new year 🥳.

Regards

Dec 30, 2023 at 9:23 am in reply to: Audio in Safari doesn’t work #192223

Humayon
Moderator

Hello,

Thank you for sharing your feedback with us.

We will investigate your suggestion and let others know about it.

Have a good day.

Viewing 25 posts - 1 through 25 (of 2,804 total)
1 2 3 … 111 112 113