Home / Topics / Download Manager Pro Feature Request / Issue downloading package with multiple files

Issue downloading package with multiple files

Viewing 2 posts - 1 through 2 (of 2 total)
Nov 20, 2023 at 7:52 pm #191498

Jorge Sotolongo
Participant

Hi:
We have used the pro version on many websites and there is one that is having a weird issue. If you upload more than one file to a package and try to download the whole package using the DOWNLOAD all button, the page goes blank and shows a message of “File not found!”. However, the same package allows us to download the files individually and View the files with the WPDM – PDF Viewer addon. The files are on the WordPress dashboard but the package is not downloading all at the same time. Do you know the reason for this issue?? Thanks

Nov 21, 2023 at 4:51 am #191505

Humayon
Moderator

Hello Jorge,

Can you please open your topic here: https://www.wpdownloadmanager.com/support/forum/download-manager-pro/?

You have posted in the feature request section.

Regards

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.