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Charging the wrong card

Viewing 8 posts - 1 through 8 (of 8 total)
Nov 30, 2023 at 10:08 am #191670

Samuel Low
Participant

This is the second year in a row where I have updated the card details using the option, and it has both years still charged the previous card. This is charging off a consultant’s card and we can’t continue to let this happen.

Please can someone get in touch and explain how to refund the card, and charge to the correct card. Can we also look into why it’s not updating the correct card.

Thanks

Nov 30, 2023 at 11:02 am #191673

Humayon
Moderator

Hello Samuel,

Thank you for writing to us.

Can you please share your associated order ID so that we can check further?

Also, To update the funding source, please follow the below steps.

1 ) Visit the order details page from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

2 ) Click on the order, then hit the ‘Update Card’ button and insert new card details in the popup.

Let us know if you need further assistance regarding this.

Have a good day!

Nov 30, 2023 at 2:52 pm #191691

Samuel Low
Participant
This reply has been marked as private.
Dec 1, 2023 at 12:24 pm #191713

Samuel Low
Participant
This reply has been marked as private.
Dec 4, 2023 at 11:58 am #191777

Samuel Low
Participant
This reply has been marked as private.
Dec 5, 2023 at 7:08 am #191795

Humayon
Moderator

Hello,

Aplogy for the delayed response and I have forwarded your concern to our accounts team.

We will get back to you ASAP.

Regards

Dec 12, 2023 at 11:38 am #191935

Samuel Low
Participant
This reply has been marked as private.
Dec 13, 2023 at 4:41 pm #191971

Humayon
Moderator

Hello Samuel,

Our related team confirmed that we have already responded to your query on Dec 6, 2023, 01:47 from the order note.

Can you please check and confirm?

The response should be like below.

Hi,
This is about your forum post "Charging the wrong card ". I see 2 card is attached with your stripe account "Visa •••• 7004" and "Mastercard •••• 0319", which card should I remove and which one to keep.

Regards

Viewing 8 posts - 1 through 8 (of 8 total)

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