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Saving button keep rolling

Viewing 8 posts - 1 through 8 (of 8 total)
May 8, 2021 at 4:19 pm #152233

Gayan Fernando
Participant

Hello , i just install Download manager to my fresh WP and in backed when i saving setting under Premium package and payment tab its keep rolling without saving .. please kindly help me out : below is screenshot
https://drive.google.com/file/d/1zOyKMYIvxAFIbKpm5EPAuGotGJIj9ehU/view?usp=sharing

May 8, 2021 at 4:38 pm #152234

Humayon
Moderator

Hi Gayan Fernando,
Welcome to the support forum.
Please, cooperate with us by providing your temporary wp-admin login details in a private reply so that we can debug and give you a prompt solution about it.
With Regards

May 8, 2021 at 4:52 pm #152235

Gayan Fernando
Participant
This reply has been marked as private.
May 8, 2021 at 5:33 pm #152236

Humayon
Moderator

Hello Gayan,
It looks like your host/server is blocking the request. You may try adding the following to your site’s .htaccess file to get it to work:

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>

Or, you also may contact hosting support.
Thanks.

May 9, 2021 at 7:32 am #152259

Gayan Fernando
Participant

Hi thank you , i just spoke with tech team and they disable MOD security but still i have error .. any idea ?

May 9, 2021 at 7:59 am #152263

Shahjada
Keymaster

Hi,
Okay now, I rechecked the data submission again, found your server is blocking the request when it contains HTML data like <i+class=\"money-check-alt+mr-2\"></i>Complete+Payment. Now, I’ve replaced it with only the text part Complete Payment and it is working fine.

May 9, 2021 at 11:59 am #152277

Gayan Fernando
Participant

Thank you so much , so i will have this error again in future updates ?

May 9, 2021 at 2:41 pm #152282

Humayon
Moderator

Hi Gayan,
The issue is not related to WPDM. Your server is blocking the HTML data request. That’s why the saving button kept rolling. It’s working perfectly on other servers. So, if your server keeps blocking the HTML data then the error may appear again in the future update.
Hope you understand.
Thanks.

Viewing 8 posts - 1 through 8 (of 8 total)

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