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Invalid File Type

Viewing 18 posts - 1 through 18 (of 18 total)
Apr 21, 2021 at 11:52 am #150848

Lois Gilmour
Member

All my files are now showing invalid file type when anyone tries to download any of the files whether they are logged in or not.
I have updated the program
uninstalled and reinstalled the plugin
redone all the packages

Apr 21, 2021 at 11:56 am #150849

Humayon
Moderator

Hi Lois,
Thank you for contacting the support centre.
Please follow this screencast. Hopefully, it will solve your issue.
Thanks.

Apr 26, 2021 at 2:42 pm #151209

Tricia Francis
Participant

Worked perfectly, thank you!

Apr 26, 2021 at 2:45 pm #151210

Humayon
Moderator

Hello Tricia,
You are welcome.
If you found my support helpful, could you leave your valuable review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post
It will inspire us a lot.
Warm Regards

May 5, 2021 at 6:46 am #151850

b kh
Member

Thanks for posting the screencast!

Please let the developers know that this does not work:

epub, azw3

It has to be

epub,azw3

This is unnecessarily difficult. You should allow spaces between the items. This is a normal way that people list things. The code should allow it to not frustrate users.

May 5, 2021 at 7:01 am #151851

Humayon
Moderator

Hi b kh,
Thank you for your opinion. I am going to forward your request to our developers.
Have a good day.
Cheers!

May 10, 2021 at 6:56 pm #152351

Richard Graham
Participant

Help! .pkg doesn’t work after most recent update! i can no longer access my uploaded media! To be clear, I had already uploaded installers with file extensions .pkg and now my users can no longer download the installers. What can I do?

Edit: it was the space tripping me up, too. You need to fix this! Super silly.

May 11, 2021 at 9:51 am #152387

Humayon
Moderator

Hello Richard G,
Hope you are well.
In our test, we found that the pkg file is downloading properly.
Please check this screencast I hope your problem will be solved. Make sure that you have added the pkg file with out dot(.) and spaces like this.
More details can be found in the below link.

Upload and download is not working


Thanks.

May 13, 2021 at 12:58 am #152567

Andy Bierman
Participant

This answers how to whitelist files by extension, which is great, thanks!

BUT what if, as in my case, the file in question has no extension?

This is preventing users from downloading our software installer program, which has no extension.

We need help ASAP. Any link to the previous version (5.3.6, I believe) so that we can rollback our upgrade?

Critical site functionality has been affected by this bug and I haven’t found an answer yet, please help.

May 13, 2021 at 1:47 am #152568

Richard Graham
Participant

Yep! This plugin misses a lot of edge cases. You can’t even have a “.” period in a file name of any kind without it breaking, which is hugely problematic for versioning.

May 13, 2021 at 10:40 am #152589

Humayon
Moderator

Hello Richard G.,
Hope you are well.
In the latest version of the WPDM, we have fixed your above-mentioned issue. You can rename your file name like this: FileZilla_3.53.1_macosx-x86.app.tar.bz2 and then try again.
I have made this screencast for you in order to show you my test result.
If you are still facing such a problem, please provide us with your temporary wp-admin login details in a private reply to check the issue.
Thanks.

May 13, 2021 at 11:06 am #152591

Shahjada
Keymaster

Hello @yumaworks,
As you are using the pro version, adding * in the allowed file type option should work fine for you.

May 13, 2021 at 6:34 pm #152617

Andy Bierman
Participant

Using the wildcard asterisk does not work. We rolled back to a previous version for the time being.

May 15, 2021 at 1:42 pm #152675

Humayon
Moderator

Hello @yumaworks,
Which version you are using free or Pro version?
If Pro then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
thanks

Jun 2, 2021 at 12:54 pm #154738

Kylie Willis
Participant

My files are not downloading properly. I have tried all of the suggestions made in this post, and another to fix it, it works for some people but not for others. Please advise how to resolve this issue.

Jun 2, 2021 at 12:56 pm #154739

Humayon
Moderator

Hi @yellowballoons,
Please share your temporary admin login info in a private reply so that we can debug and give you a better solution about it.
Also, it will be very cooperative if you open a separate ticket.
Thanks.

Aug 1, 2021 at 6:38 am #158746

Francis Victor
Participant

Hey
Please I’m having an issue with the wordpress download manager.
Everytime I download something and try to play it

It says unsupported format.
How can I solve this please?
Anybody please help.

Aug 2, 2021 at 3:31 am #158789

Humayon
Moderator

Hi @francisvictor2019gmail-com,
Sorry for the inconvenience.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, please open a separate ticket in the future by describing your issues properly. So, that we can track better and give you a solution ASAP.
Thank you.

Viewing 18 posts - 1 through 18 (of 18 total)

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