Tahasin

Hello, Jeremy

I hope this message finds you well and sorry for the inconvenience.

Unfortunately, screenshots that you have shared is not loading properly. Kindly use LightShot or you can also share a screencast using loom.

Regards

Kindly, create packages under the the Inglese category and then try, currently there is no package in this category that’s why it’s not working, here you can see

If you try this shortcode [wpdm_tree category="photos-dome-awnings" cat_orderby="name" cat_order="asc"] it will work, because Photos category has a package.

Kindly check and let me know if the problem persists.

Regards

Hello, Asad

I hope this message finds you well and thanks for contacting us.

Unfortunately, docx will not work in pdf viewer. It is only for pdf format.

Regards

From the very beginning, I’ve noticed a few discrepancies on your site and promptly brought them to your attention in hopes of resolving them. It’s possible that these discrepancies could have contributed to the issue at hand. Additionally, I urged you to review the error logs, where we found further errors that compounded the situation, leading to confusion.

Upon inspecting your template HTML code, I observed that [doc_preview] is present,here you can see, which could potentially be the source of the problem with the document preview functionality.

Again, I sincerely apologize for any inconvenience or frustration these issues have caused you.

Kindly set package status to Publish and package Visibility to Public

If you don’t want to show that page, you can create a new link template

1. From Downloads > Templates page, you will see CREATE LINK TEMPLATE in the top right corner click on it ,here is the screenshot.
2. Just put this code in the HTML section, provide a appropriate Template Name, ID

<div class="link-template-default card mb-2">
    <div class="card-body">
        <div class="media">
            <div class="mr-3 img-48">[icon]</div>
            <div class="media-body">
                <h3 class="package-title">[title]</h3>
                <div class="text-muted text-small"><i class="fas fa-copy"></i> [file_count] [txt=file(s)] <i class="fas fa-hdd ml-3"></i> [file_size]</div>
            </div>
            <div class="ml-3">
                [download_link]
            </div>
        </div>
    </div>
</div>

3. Click on Save Template.
4. After Creating new Link Template, go to your package settings and select the newly created Link Template

This will not show the Download Page, by clicking the Download button user can easily download the file.

Regards

It’s because your publish visibility is Private, here you can see

Kindly make it Public and it will work fine.

Regards

First of all, extremely sorry for the delay.

Here the default viewer is coming from external source ( google doc viewer ), Download Manager doesn’t have much control over it. You may use our custom pdf viewer add-on, this will solve the problem.

WordPress PDF Viewer

Hello, Scott

I hope this message finds you well and thanks for contacting us.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can send an order note from this pageby following this

Regards

Hello, Lais Basak

I hope this message finds you well and sorry for the inconvenience.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can send an order note from this page by following this

Regards

Download your plugin from here
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue.

It seems that there is a conflict between the Download Manager plugin and the Yoast SEO plugin. Upon deactivating the Yoast SEO plugin, the Download Manager Category resumed its normal functioning without any issues. Kindly check

Regards

Hello, Ann

I hope this message finds you well and sorry for the inconvenience.

Could you please share related URL regarding this issue along with WP-login credential in a private reply to check the issue thoroughly.

Regards

I enabled the upload of various file types by using a *, like this

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Regards

Hello, pagan11460

I hope you are doing well and sorry for the inconvenience.

First of all, I can’t see any loom video link.

Files are downloading perfectly, here you can see.

Are you referring to this ? Kindly check and let me know.

Regards

Could you please share a screen-cast of your problem(add-on downloading process) using loom app.

Simply download again from your orders page to get latest version.

The add-on is updated kindly check.

Investigating the issue, spare us some time.

Regards

Kindly share your WP-login credentials in a private reply.

It’s woking fine now, here is the screencast.

I have created a dummy package for testing purpose, kindly remove it.

Regards

Hello, Alice Giacomini

I hope this message finds you well and sorry for the inconvenience.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can send an order note from this page page by following this

Regards

Spare us some time , we are checking the issue.