Tahasin

Tahasin

@YuladHassan Moderator Joined Dec 26, 2023
0 Topics started
3,980 Replies posted
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2 yrs Member for

Forum Replies Created

Viewing 25 posts - 3,401 through 3,425 (of 3,980 total)
Jul 24, 2024 at 9:00 am
#197313
Moderator
Tahasin
Staff OP

Hello, mrcbt

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident that broke out in our data center. This incident has caused a collapse of the internet connection country-wide, and as a result, we are currently not fully operational.

Please rest assured that our team is working tirelessly to restore our services as quickly as possible. We will reach out to you as soon as the problem is resolved and ensure that your concerns are addressed promptly.

Thank you for your patience and understanding during this challenging time.

Regards

Jul 24, 2024 at 8:59 am
#197312
Moderator
Tahasin
Staff OP

Hello,

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident at our data center. As a result, our services have been interrupted, and the internet connection is not completely restored at this time.

We will reach out to you as soon as the problem is solved and ensure that your concerns are addressed promptly.
Thank you for your patience and understanding during this time.

Best Regards

Jul 23, 2024 at 11:11 pm
#197300
Moderator
Tahasin
Staff OP

Hello, Sanjeev

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident at our data center, and as a result, we are currently not fully operational.

Could you please share wp-login credentials in a private reply to check the issue thoroughly?

Thank you for your patience and understanding.

Best Regards

Jul 23, 2024 at 11:08 pm
#197299
Moderator
Tahasin
Staff OP

Hello,

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident at our data center, and as a result, we are currently not fully operational.

Could you please share your related package URL where you are using Google Drive?

Thank you for your patience and understanding.

Regards

Jul 23, 2024 at 11:06 pm
#197298
Moderator
Tahasin
Staff OP

Hello, PSND

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident at our data center, and as a result, we are currently not fully operational.

Could you please provide us with some screenshots related to this issue? Additionally, it would be helpful if you could share the WP-login credentials with us via a private reply to facilitate our investigation.

Thank you for your patience and understanding

Regards

Jul 23, 2024 at 11:02 pm
#197297
Moderator
Tahasin
Staff OP

Hello, Thomas

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident at our data center, and as a result, we are currently not fully operational

Could you please share related URL and wp-login credentials in a private reply to check the issue? We will check the issue from our end and will give you an update as early as possible.

Thank you for your patience and understanding as we work to restore normal operations.

Regards

Jul 23, 2024 at 10:54 pm
#197296
Moderator
Tahasin
Staff OP

Hello, Andrea

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we experienced an unexpected technical issue due to a fire incident at our data center, which resulted in our systems being temporarily out of operation.

Could you please share wp-login credentials in a private reply to check the issue thoroughly?

Regards

Jul 23, 2024 at 10:51 pm
#197295
Moderator
Tahasin
Staff OP

Hello, Ralf

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we experienced an unexpected technical issue due to a fire incident at our data center, which resulted in our systems being temporarily out of operation.

We understand the inconvenience and frustration this has caused you, especially if you were in need of our support during this period. Please rest assured that our team has been working tirelessly to restore full functionality as quickly as possible.

Regards

Jul 23, 2024 at 10:47 pm
#197294
Moderator
Tahasin
Staff OP

Hello,

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we experienced an unexpected technical issue due to a fire incident at our data center.

For refund, Kindly send an order note describing your issue, from this page by following this

Regards

Jul 18, 2024 at 11:19 am
#197261
Moderator
Tahasin
Staff OP

Hello,

I hope you are doing well and thanks for reaching out.

– unfortunately, Send again. option is not available right now.
– You can find this option from Downloads > Settings > General: Skip Lock for Loggedin User just Select Form Lock and the user doesn’t have to submit the form twice.

Regards

Jul 18, 2024 at 10:56 am
#197260
Moderator
Tahasin
Staff OP

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share some screenshots of the missing words/sentences?

Regards

Jul 16, 2024 at 9:07 am
#197205
Moderator
Tahasin
Staff OP

If you have submitted the note, it will be resolved.
Please let me know if the renewal is not canceled after the note has been submitted.

Regards

Jul 16, 2024 at 8:48 am
#197202
Moderator
Tahasin
Staff OP

Hello, Rowan

Thanks for reaching out.

Kindly send an order note describing your issue, from this page by following this

Regards

Jul 15, 2024 at 11:55 am
#197169
Moderator
Tahasin
Staff OP

I’ll keep you informed as soon as I receive any new information.

Jul 15, 2024 at 4:30 am
#197159
Moderator
Tahasin
Staff OP

Kindly try switching the theme, it’s working fine in astra theme , here you can see

Jul 14, 2024 at 11:27 am
#197151
Moderator
Tahasin
Staff OP

Hello, wenjay

I hope you are doing well and thanks for reaching out.

Kindly send an order note describing your issue, from this page by following this

Best Regards

Jul 14, 2024 at 7:19 am
#197147
Moderator
Tahasin
Staff OP

This is the result from astra theme, screenshot
kindly check if this aligns with your requirements.

To achieve that, you have to edit the package file.

Jul 14, 2024 at 12:10 am
#197144
Moderator
Tahasin
Staff OP

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share the related URL of this package in a private reply?

Regards

Jul 13, 2024 at 7:34 am
#197121
Moderator
Tahasin
Staff OP

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you

Jul 11, 2024 at 6:37 pm
#197075
Moderator
Tahasin
Staff OP

Unfortunately, no

Jul 11, 2024 at 6:36 pm
#197074
Moderator
Tahasin
Staff OP

For that, you can use this add-on, it will help you set/populate default values for package settings so that you don’t have to repeat those every time https://www.wpdownloadmanager.com/download/wpdm-default-values/

Jul 11, 2024 at 11:21 am
#197060
Moderator
Tahasin
Staff OP
This reply has been marked as private.
Jul 11, 2024 at 10:21 am
#197057
Moderator
Tahasin
Staff OP

Maybe the fake registrations is coming from the WordPress default registration form, it’s quite impossible to bypass the re-captcha. But still, we are investigating the issue.

Jul 11, 2024 at 10:18 am
#197056
Moderator
Tahasin
Staff OP
This reply has been marked as private.
Jul 11, 2024 at 8:47 am
#197053
Moderator
Tahasin
Staff OP

Hello, Paul

I hope this message finds you well and sorry for the inconvenience.

Could you please share the signup link in a private reply?

Regards

Viewing 25 posts - 3,401 through 3,425 (of 3,980 total)