Tahasin

Hi,

Thanks for reaching out.
Please follow this documentation to cancel the subscription.

Thanks for sharing the template code. I will test it in version 7.5.3 to see if the template disappears after updating to v7.5.4.
Will get back to you soon.

Normally, custom links aren’t removed after an update. If possible, could you share the template code so we can test it in our setup?
If there are any issues related to custom links, we will definitely resolve them.

Could you please tell me exactly where the custom template was located before the update? Was it inside the Link Template section?

First of all, extremely sorry about that.
Kindly try updating archive page add-on manually.

Glad to hear that, the problem has been solved.

We have noticed that the download is stopping at exactly 500 MB on your site. Since the cutoff occurs consistently at 500 MB for all large files. There may be a restriction limiting the download size on your LiteSpeed web server or the Max Request Body/Max Dynamic Response Body Size limits hitting their default 500 MB threshold.

Download Manager does not have any limitation on large file downloads. We tested downloading a 1 GB file in our test environment, and the download completed successfully, as shown in the attached screenshot.

Allow me a moment. I am checking the downloads.

It won’t happen from the next update.
Appreciate your understanding.

Hello,

I hope you are doing well and thanks for reaching out.
Kindly share the relevant download URLs in a private reply to check the issue.

Regards

Sorry for the confusion!
Yes, you’re right. The process is to download it from our website and then upload it to your own site. By manually, I just meant that upload step.

Hi @Jennifer

Please follow these steps,

1. Download the latest version of the plugin from Dashboard > Purchase tab > Order details Page.
2. Go to your WordPress Admin Dashboard.Navigate to Plugins -> Add New Plugin.
3. Click on the Upload Plugin button at the top.
4. Choose the downloaded WPDM ZIP file and click Install Now.
5. Apply the license again.

Welcome !!

Glad to hear that, it’s working.
Again sorry for the inconvenience 😔

Hi there,

Kindly try updating the plugin manually for now.
– First clear the cache.
– Download the plugin zip file from Purchases Tab > order note page
– Upload the zip file from Dashboard > Plugins > Add Plugin > Upload plugin section.
– Apply the license.

Let us know, how it goes.
Regards

Sure.

If you found our support helpful, we’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!
Thank you!! 😊

We have released an update. Kindly update the add-on to the latest version.

Hi,

Thanks for reaching out.
Please follow this documentation to update your card details.

Regards

Hi there,

Thanks for reaching out.
Kindly share the order id to check the issue.

I will share the ETA within tomorrow.

We have identified the issue and it will be fixed in the next update.

Hi,

Thanks for reaching out.
We are checking the default view and will provide you with an update shortly.

Kindly try applying the license again, this should resolve the issue.
Again, we sincerely apologize for the delay and any inconvenience this may have caused.

Hi,

Thanks for reaching out.
Have managed to update the plugin manually? Could you please share if you are using the latest license or the older one from the previous order.

Looking forward to your response.
Regards