Tahasin

Hello,

Kindly share the login credentials. A staging site would be perfect, as we need to perform a few tests on your end.
Appreciate your support on this.

Regards

We have checked and didn’t receive any order note from your end.
However, we have turned off auto renewal for this order 5b5888bc0ab54.

Thanks for sharing the order ID. You will receive a response soon.

Kindly share your order id in a private reply

Hello,

Thanks for reaching out.

Please send an order note from the order details page to cancel the subscription. Here is the detailed process.

Regards

Thanks for the details. They will help us a lot.
I will provide you with an update soon.

Appreciate your patience.

Have you had a chance to contact your hosting provider about excluding wpdmdl and wpdmkey from being cached?
I will provide you with an update within next week.

Hello,

Thanks for reaching out.
Just remove the [similar_downloads] tag from the page template.

Regards

Hello @David

Please open a separate ticket describing the issue.

Glad to hear that it worked.
Have a nice day.

Hello,

Thanks for reaching out.
Please make sure the latest version 7.5.3 is installed in the new site.

Regards

For now, kindly try updating the plugin manually.

Kindly try clearing the cache and reapply the license again.

Hello,

Thanks for reaching out.

Could you please let us know if the automatic update or the manual update is not working?
Also check if the renewal is successful(if the order status is active or not).

Looking forward to your response.
Regards

Hello,

The files were migrated to the root (/) folder because no destination was defined for the automatic uploads.

We have tested using the test folder inside the noraxon-downloads bucket, and it worked as expected. Kindly configure an upload destination to prevent them from being uploaded to the root (/) folder.

Regards

Hello,

Thanks for reaching out and extremely sorry for the inconvenience.
Kindly share the order id to check and fix the issue.

Looking forward to your response.
Regards

You will receive a prompt response there regarding the upgrade process.

Hello,

Thanks for reaching out.
Please send an order note from the order details page. Once you’ve added the note, we’ll assist you to upgrade the license to Business.
Order Note tutorial.
Regards

Thanks! Have a great day as well.

Pro features are clearly mentioned here
Here is the add-on section: https://www.wpdownloadmanager.com/downloads/add-ons/
Also mentioned in our tutorial video: https://youtu.be/yXK0cKFfOTk?si=3nH5BkfM0H7G6BVM

The Default Values add-on is required to configure default values for package settings.