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Hello,
The Protection Mode section (Basic, Advanced, etc.) isn’t actually a set of selectable options in the Media Protection settings. It’s more of a conceptual overview describing different levels of protection.
We will update the documentation and remove that section to avoid any further confusion.
Thanks for your understanding.
I have increased the Private Download Link Expiration Period to check if this is causing the invalid link.
I’ve checked the issue with the admin UI and found that it’s caused by elements using classes such as select2, select2-container, select2-hidden, and related Select2 classes. These are automatically applying inline CSS display: none to the Access, Link, and Page Template fields.
And, in the front-end it’s throwing fatal error.
Since this behavior is related to theme, it would be most appropriate for the theme developer to review and resolve the issue by adjusting or overriding the implementation.
Thanks for sharing the URL. If you receive any additional reports, please share those package URLs as well.
Kindly check if the login page is selected in the frontend settings of download manager.
Hello,
Thanks for creating the ticket.
Kindly share wp-login credentials in a private reply to check the issue.
Regards
Admin UI should work with the 2019 theme.
Currently, I am unable to log in to your site.
Kindly share the wp-admin credentials(live site) in a private reply to check the issue.
As a temporary workaround, you can use a password or email lock (with instant download enabled). I will provide you with an update on this soon.
Thanks for your understanding.
We completely understand your frustration with this matter. We are working to address it and will keep you updated
Unfortunately, I am unable to share the exact date but within this week. I appreciate your patience.
If you apply lock to a package that contains multiple files or attach directory, downloading an individual file will not work. It will be downloaded as a zip.