Tahasin

Hello, Pranav

I hope you are doing well and thanks for writing to us.

[wpdm_download_count] shortcode will show the total download count for the entire site.

Regards

I can’t find Download Manager Plugin in your setup. Kindly check

Hello, Tam

I hope you are doing well and thanks for writing to us.

Unfortunately, filter by URL parameter is not possible right now. You can use filtering by tags and categories.

Regards

For large files, the thumbnail is not working. Is that what you’re referring to?
If so, kindly share the related URL of the thumbnail.

Hello, bbnet_wordpress

I hope you are doing well and sorry for the inconvenience.

For getting receipt for the refund , kindly send an order note from this page by following this

Regards

Hello, SITEL

I hope you are doing well and thanks for contacting us.

For getting a new invoice, kindly send an order note from this page by following this

Regards

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

If you have further queries, feel free to ask.

Regards

If you want, you can give it a try from plugin file editor. Also an update may erase the changes

Kindly follow these steps,

1. Deactivate all plugins temporarily except Download Manager and see if that solves the problem
2. Kindly try switching the active theme temporarily to check if the issue is coming from a theme conflict.

Let me know, if the problem still persists after deactivating the plugins and active themes.

I think it’s the theme that causing the problem,otherwise the plugin is working fine.

Regards

I am checking again.
Thanks for your patience.

Hello, Fernando

I hope this message finds you well and thanks for writing to us.

Could you please share login credential and URL related to the issue in a private reply?

Regards