Tahasin

Yes, manual update is 100% safe.
Follow this documentation to update the plugin manually.

Hi @Telered

First of all extremely sorry for the inconvenience.

We have fixed the update issue and released an updated version as well.
You can check the updates here.

Kindly try disabling the cron by applying this code in config.php file
define('DISABLE_WP_CRON', true);

Let me know, if the error appears after applying that.

Based on the symptoms, the _wpdm_cron functionality may be related to the issue. It is possible that a cron process is getting blocked or taking longer than expected.

Could you please try temporarily deactivating all plugins except WPDM and see if the issue occurs again? This will help us determine whether there is a plugin conflict or another process interfering with _wpdm_cron.

Hi,

Thanks for reaching out and sorry for the inconvenience.
The issue has been resolved, and the update has now been released. You can check the latest update details here.

If you have further queries, feel free to ask.

Regards

Sure, let us know if you encounter the error again and share the logs with us.

Do you have a staging site where we can safely investigate and test the issue?

Hi Eduard,

Thanks for reaching out.
Could you please share the current Download Manager version installed?
If possible, provide the relevant error logs from the time the 503 error occurred.

Looking forward to your response.

Hi,

At this moment, there is no option to add tax ID field in the checkout form.
TaxID field in the order details page is for logged in users, which is used for invoice.

To enable the invoice functionality, you have to update the billing information from Dashboard > Edit profile > Billing Address.

You can add a Terms & condition note like this in the invoice content.

If you have further queries, feel free to ask.

Sure.
Feel free to reach out.

Update is available now.

In Guest Checkout and Purchases page the shortcode was applied as a normal text, I applied the shortcodes again using the shortcode element.

Regarding the login form in guest checkout process, it would require customization. You can also add the guest_order_url in the email content.

There might be a conflict between the plugins.
Kindly try deactivating all plugins except Download Manager and Extended Shortcodes, and switch the theme to a default one (Twenty Twenty-Five).

I have checked this on our setup, and the Tree View is working properly.

Hi @Sebastian,

Thanks for reaching out.
Kindly share related page URL in a private reply and try applying [wpdm_tree] shortcode in a new test page.

Looking forward to your response.
Regards

Hi @Brad,

Thanks for flagging this and for sharing the details of the announcement.

Yes, we are aware of the upcoming changes to the Google Picker API and the November 16 enforcement deadline. We will review the required changes and take the necessary actions to ensure our Google Cloud Storage integration remains compatible and supported.

Thanks again for bringing this to our attention.

Thanks for the credentials, I will check and provide you with an update.

I have checked the guest checkout in our test setup with the latest version of download manager and premium packages plugin, it’s working fine there.

Could you please share temporary login credentials in a private reply to check it from your end?

Kindly make sure you these settings are enabled and selected guest check out page is the correct one.

Hi,

Please share a package URL where I can check the guest checkout.

Identified the problem.
Will be fixed in the next update.

I tried to replicate the issue in our test setup using the following steps:

– Created a folder named one inside the uploads/ directory.
– Set the one folder as the root folder from the General Settings.
– Created two folders: test-one and test-two.
– Deleted the test-one folder.

After deleting the folder, the files folder was still present.
Please check the attached recording.

Let me know if I have replicated the issue correctly.

Hi,

Thanks for reaching out.
We are checking the issue and will get back to you shortly.

The update issue won’t appear from the next update.