Tahasin

Okay, I am marking this as fixed and thanks again for the details.
We will check why the warning triggered.
Have a nice day.

Thanks for the details. I will provide you an update shortly.

Hello,

Thanks for reaching out.

Could you please let me know how the warning is being triggered? Does it appear after clicking the download button?
Also, if possible, please share the related URL so we can take a closer look.

Looking forward to your response.
Regards

Thank you for your kind words!
If you ever need any assistance, please don’t hesitate to reach out. We are always here and happy to help!

Have a nice day.

We have resolved the page speed issue and update the premium packages plugin on your site.
Kindly check now.

Yes, you can share screenshots or recording of the issue.
You can use this tool: https://www.loom.com/

I forgot to save the credentials, and I can’t find them in this chat. Could you please share the credentials again?

I’m currently unable to log in.

Kindly share the wp-admin credentials, maybe you removed the previous one.

Okay, I am checking and will provide you with an update shortly.
Appreciate your patience.

Please make sure you have a proper backup of you site, before I deactivate the plugins.

I have checked activating the premium package plugin. Can I check deactivating the plugins for a potential conflict between the plugins/theme?

Regarding the card view, they are coming from link template named Call to Action 4 and Metro style, which are available in the pro version.

Can I activate the Premium Package plugin for testing?

Unfortunately, the image URL is not working. Kindly share the card view image using this tool

Hello,

Thanks for opening the support ticket.

Kindly share the wp-admin credentials in a private reply, along with the related URL, so that we can take a closer look at the issue.

If you are referring to this carousel view, then yes, it is possible to achieve this using either the free version of Download Manager or the Extended Shortcodes add-on.

Regards

Hello,

Thanks for reaching out.

Could you please share temporary login credentials along with the relevant page URL in a private reply? This will help us to thoroughly investigate the issue.

Regards

We will add the option in the next update.
Appreciate your patience.

Don’t worry.
I will provide you with an update within tomorrow.

Kindly share the add-on version

Hello,

Thanks for reaching out.
In the latest version of the plugin, the Lazy Download options have been removed from the Package Settings section.

Regards

Thanks for your suggestion, we will try to add this info in the template section.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊

Yes, I replaced the [excert_80] with [excert].
Excerpt_N is dedicated for the description only. That is why it pulled the description instead of excerpt.

Thanks for sharing the credentials. I will check and provide you with an update shortly.

Hello,

Thanks for reaching out.
Are you referring to the [excerpt_N] tag not pulling the excerpt correctly and displaying the full description instead?

Looking forward to your response.

Regards