Tahasin

Thank you for your valuable suggestions.

As we have only updated the UI within the packages blocks(wpdm_packages), the structure and functionality of the packages blocks themselves remain unchanged. All modifications are exclusively applied to the wpdm_all_packages table in v7.3.6.

Hello,

Thanks for reaching out.

Please contact our customization from this page. They will review your request and get back to you with details about the integration.

Regards

We are checking the issue and will provide you with an update shortly.

Hello,

I hope you are doing well.
For performance reasons, we are fetching all packages in a single request and then render them on the frontend based on the user’s access roles. Because of this approach, the pagination reflects the total number of packages.

You can use alternative shortcodes like [wpdm_category] or [wpdm_packages], which let you filter results better and with proper pagination. Like this..

Thanks for your understanding.
Regards

Kindly share the credentials and related URL in a private reply.

Hi,

We sincerely apologize for the confusion and frustration caused regarding the tag_filter feature.

You were right to expect this functionality based on our previous communication. In version 7.3.3, we introduced the filter functionality, but unfortunately did not include the tag_filter as promised.

We are extremely sorry for this oversight. We’re currently working on implementing the tag_filter properly, and it will be included in the next update with complete functionality and clear documentation.

We truly appreciate your patience and continued support

Regards

Hello @Marc

Kindly create a separate ticket for this issue so we can assist you more effectively.
Thank you for your understanding.

Regards

Glad to hear that.
Have a nice day !!

Hello,

Thanks for reaching out and for sharing the details.

There is no need to worry about this.
Please update Download Manager Pro to the latest v7.3.5. This update includes fixes and improvements that resolve the issue flagged by Wordfence.

Regards

Glad to hear that.

Thank you so much for the thoughtful feedback.
It’s great to hear that, you liked the new look. Feel free to share anything you think we could improve.

Have a nice day!

Hello,

You can view your forum activity from the Dashboard > Profile tab. Simply click on Topics to see all the topics you’ve created.

Let me know, how it goes.
Regards

Glad to hear that.
I am marking this ticket as resolved.

Hello,

Thanks for creating the ticket.

Have you had a chance to try downloading the plugin file today from this page and reinstall it again?

Looking forward to your response.

Regards

Hello @Douglas

Just following up to see if you’ve had a chance to remove and reinstall the plugin.

Hello, @Andrzej

Please open a new ticket and share all the details there. It will help us identify and solve the issue promptly.
Thanks for your understanding.

To solve the issue, please try removing the plugin, then download it again from this page and reinstall it.
Additionally, clear your cache by going to Settings > Privacy.

Let me know, if the problem persists.

Regarding the crashing issue, please try removing the plugin, then download it again from this page and reinstall it.
Additionally, clear your cache by going to Settings > Privacy.

Let me know, if the problem persists.

For refund related issue, please send an order note from the purchases page.

Could you please share temporary login credentials in a private reply so we can quickly identify the issue?

No problem. We are checking the issue and will provide you with an update shortly.
We appreciate your patience.

Could you please try temporarily deactivating the Really Simple SSL Pro plugin to check whether there might be a potential conflict?
This will help us better identify the cause of the issue.

Sure, let me know how it goes.