I hope you are doing well and thanks for reaching out.
Thank you for providing a detailed description of the issue.
To assist you further, could you please share the wp-login credentials along with the URL where the issue is occurring?
This will help us investigate and resolve it more efficiently.
We haven’t made any changes on our end since the last update to the PDF viewer on April 1, 2025. We also tested it across three different sites, and file previews are working correctly on the latest versions.
Please do let us know if your team shares any further updates or findings.
The issue with previewing PPTX and DOCX files is due to your site HTTP authentication requirements, and unfortunately, there’s no way to bypass this restriction.
Kindly review and adjust your HTTP authentication settings to allow access to these files without affecting security.
The PDF preview appears to be working fine on our end. To help us investigate further, could you please share your WordPress login credentials and the URL where the issue occurs in a private reply?
We’ll take a closer look and assist you accordingly.
If you want exact preview like this one, you can check the Image Hover link template from here. For the glitter animation it might require customization.
The 502 error is most likely a server-side issue. I tested downloading a few files, and all of them worked fine. Could you please let me know which package or files are showing the 502 error?
There are two main steps to ensure only WP Download-related data is imported from your old site:
1.Export the Data Using the Download Manager’s Import/Export Feature:
Use the Download Manager’s Import/Export feature to create an export file containing only the relevant data.
2.Use the WordPress Export Tool:
Go to Tools → Export in your WordPress dashboard. Under “Choose what to export,” select Downloads to generate a file containing only the download-related content.
Once you’ve created the export file, you can import it into your new site to ensure that only WP Download-related data is transferred—nothing else.
Please check and let me know if it works for you.
Regards
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Tahasin
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