Tahasin

Hello,

Sorry for the inconvenience.
Could you please try downloading the Private Messages plugin again from your Order Details page? If the issue persists, kindly let us know whether the problem occurs only with the Private Messages plugin or with other add-ons/plugins as well.

If possible, please share a screenshot of the error message.

Yes, wpdm has top downloads and new packages widget
Screenshot

I will provide you an update shortly.

Please share temporary login credentials in a private reply.

Hello,

Thanks for sharing the details.
I will provide you with an update shortly.

Regards

Glad to hear that it worked.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊

Hello,

Thanks for reaching out.

wpdmkeys are usually generated automatically when a new download request is made.
You can delete those but a few recommendations before deleting,

– Try clearing cache and stats data from Settings > Privacy Tab(available in v4.5.5 or higher)
– Take a full database backup first.
– Remove older keys instead of deleting everything at once.
– After cleanup, optimize the wp_postmeta table.

Upgrading to Version 7 will help significantly with performance and database handling as well.

Regards

Due to a major UI overhaul along with several backend fixes and improvements, the update has been slightly delayed.

We sincerely apologize for the inconvenience and appreciate your patience and understanding. The update is currently in progress and will be released as soon as possible.

Hi,

Thanks for reaching out.

For custom templates, we recommend following the template override method described in this documentation to ensure they remain safe during updates.
Also, keep a backup of the template files for future updates, please check the documentation above.

Best regards.

Hello @portalkairos

Please open a separate ticket describing the issue, we will assist you there.
Thanks for your understanding.

Regards

Hello,

At this moment, this feature is not available.
If you need this feature, then place a customization request from this page.

Regards

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊

Glad to hear that it’s sorted now.
If you encounter any issue, feel free to reach out.

Sure, they might help you with a solution.
Let us know how it goes.

After switching to a default theme(twenty twenty-five) the search feature appeared and it’s working fine.
The child theme is blocking the search feature of the wpdm_all_packags table.
Here is the screenshot.

Since this is a live site, a staging site would be better.

The search feature is working with same shortcode on our test site.
Could you share temporary login credentials in a private reply to check it from your end.

Hello,

Thanks for reaching out.

Are you dropping the files here into the attachment section?
We will fix the media library size issue in the next update.

Regards

The file size will appear automatically, the input field is an additional feature.

We will add the file size for Media Library files in the next update along with manual file size input field.

Appreciate your patience.

I have checked creating a package and file size is appearing for that package.

I checked all the packages, and it looks like the files are being uploaded from the Media Library. When files are uploaded through the Media Library, they are stored as URLs, which is why the file size is not being displayed.

I will provide you a final update within tomorrow.

Please share temporary login credentials and related package URL in a private reply to check the file size.