Tahasin

Hello,

Thanks for reaching out.

Are you using Really Simple SSL Pro security plugin along with Download Manager?
Looking forward to your response.

Regards

Could you please confirm if Download Manager works correctly after temporarily deactivating Really Simple SSL Pro?

Hello,

Thanks for sharing the detail log here.

We have checked this on our test setup and did not encounter the error.
Could you please temporarily deactivate other plugins, especially any security or login related plugins and then try again?
This will help us determine whether another plugin might be interfering. Also share the PHP version of your server.

Please let us know how it goes.
Regards

Hello,

Thanks for reaching out.

I have paid a visit in this page but didn’t notice any problem there.

Could you please share a video recording or some screenshots of the problem in a private reply. It will help us understand the problem easily.

You can use these tools for recording and screenshots.

Looking forward to your reponse.
Regards

Asset Manager files are appearing now.
I can see this error message for the preview images that are not appearing
No such file or directory @ error/blob.c/OpenBlob

The problem has been fixed in version 7.3.3
Kindly update the plugin to the latest version.

Hello,

Thanks for reaching out.

Kindly update download-manager plugin and amazon S3 add-on to latest v5.0.0

In the latest version, you can provide Bucket Access to specific user role from Downloads > Settings > Amazon S3 > Bucket Access

Here you can see Select from Amazon S3 button from package settings for Editor role.

If you are referring to this explorer, please note that it is currently available to administrators only.

Please let me know, if you have further queries.
Regards

We are checking and will provide you with an update shortly.

You can safely share the information here in a private reply. This conversation is secure and visible only to you and me.

Glad to hear that, it’s working now 🤗

We truly appreciate your patience and support regarding this.
Have a nice day.

The issue could be caused by one of the following:
– The DataTables JavaScript file is missing or not loading correctly
– A conflict with your current theme or another plugin could be causing this issue. We recommend temporarily switching to a default theme to test. If the problem persists, please try deactivating all plugins except Download Manager, Elementor, and the WPDM Elementor widget.

Regards

Hello,

Thanks for reaching out.

Kindly provide the download manager version and the related URL in a private reply so we can investigate the issue more thoroughly.

Also check this reply.

Looking forward to your response.
Regards

Kindly share temporary wp-login credentials in a private reply.

Are you using WPDM Elementor add-on?

Hello,

Thanks for reaching out.

Kindly share the download manager and wpdm elementor version that you are using.
Looking forward to your response.

Regards

Hello,

The problem has been fixed and will release an update shortly.
We appreciate your patience.

Regards

Glad to hear that. 😊

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Update is available now, please check.