Tahasin

Hello,

Thanks for reaching out.

Could you please let me know where you are uploading the files from? Are you uploading them from your computer or from cloud storage ?

Looking forward to your response.
Regards

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊

Kindly share temporary login credentials and directory name in a private reply to check the issue thoroughly.

Hello,

Thanks for reaching out.
Are you referring to the red-marked files from the selected directory not appearing on your end?

Make sure that, the files are there and directory is selected.

Looking forward to your response.
Regards

Update will be available within this week.

Hello,

At the moment, the file size for cloud storage files needs to be entered manually. We have already added file size input options(for cloud files), and this feature will be added in the next update.

Regards

We have identified the issue and will release an update.

We are investigating the cause of the conflict and provide you an update soon.

Not exactly. What I meant is that I tested the private messages feature with three different themes, and it worked correctly in each case.
This suggests the issue is specific to the Twenty Twenty-Five theme.

Thanks for sharing the credentials. We will check and provide you with an update shortly.

Hello,

Thanks for reaching out.

Messages are appearing fine in our test site. Please share login credentials in private reply to check the issue.

Regards

We have fixed the issue, update will be available soon.

Welcome !!

Hello,

Thanks for reaching out.

I have checked the wpdm_all_packages search feature in our test setup and it’s working fine.
Please share related URL in a private reply to check the issue.

Regards

Welcome !!

Hello,

Thanks for reaching out.

Kindly try applying this CSS in your theme’s Additional CSS section

.category-blocks .row .col-md-4 {
    margin-bottom: 25px;
}

Let me know, how it goes.
Regards

You don’t need to increase anything.
The 100% storage just means that all the storage is being used by PDF files right now.

For example, if you upload 2 PDF files and they use 5 MB of storage, the indicator will show 100%. That means all 5 MB of the used storage is from PDF files only.

Let me know, if it’s clear to you.

Thanks for sharing the screenshot.
There’s nothing to worry about. It’s showing 100% because the 814.9 MB storage is completely filled with PDF files. If you have other file types such as MP4, ZIP, or JPG files, the percentage display will appear differently.
Like this

Unfortunately, Pro version cannot have its own changelog published on the WordPress.org repository because premium plugins are distributed outside that repository.

Glad to hear that. If you have further queries feel free to ask.
Have a nice day.

Hello,

Thanks for reaching out.
Kindly share temporary login credentials an related page URL in a private reply to check the issue thoroughly.

Regards

If you have any feature requests or suggestions, feel free to post them in our feature request forum here

Hello,

Thanks for reaching out.

At the moment, there is no dedicated setting available to hide the plugin from specific user roles. However, we have noted this as a feature request for future implementation.

For now, you can use the following code snippets in functions.php file to hide the Download Manager menu and restrict access.
Restrict Access

add_action('admin_init', function () {
    $restricted_roles = ['editor', 'author', 'contributor'];
    $user = wp_get_current_user();
    if (
        isset($_GET['post_type']) &&
        $_GET['post_type'] === 'wpdmpro' &&
        array_intersect($restricted_roles, $user->roles)
    ) {
        wp_die('Access denied.');
    }
});

Hide WPDM Menu from Editors

add_action('admin_menu', function () {
    $restricted_roles = ['editor', 'author', 'contributor'];
    $user = wp_get_current_user();
    if (array_intersect($restricted_roles, $user->roles)) {
        remove_menu_page('edit.php?post_type=wpdmpro');
    }
}, 999);