Tahasin

Hello,

I hope this message finds you well and thanks for reaching out.

Could you please share related URL and wp-login credentials in a private reply?

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share related URL regarding this issue?

Regards

Kindly try deactivating all plugins temporarily except Download Manager.You can use Health Check & Troubleshootingplugin. It allows you to do a number of tests in a browser session, without affecting visitors to your live site.

Let me know if the problem still persists.

Regards

Have there been any recent changes or updates to your code?

I have again changed the CSS, here is the result

It was already working.

– I have tested a total of four devices. If you want, I can share screenshots of each device, showing the Download button perfectly aligned after applying the custom CSS.
– I tested it on an older device because if it works on an older and smaller device, it should work on every device. It’s working fine.
– I will again ask you to clear your browser cache and check again.

IPhone 13 : 1, 2
Samsung: 1, 2

If you still don’t find my assistance helpful, I will happily forward your request to another moderator.

Regards

Download button is working fine; kindly check the screenshot

It’s happening due to the package name. Right now, if you name a package, for example, ‘1000’, it will show permission-denied.txt text. For testing purposes, I have created two packages named ’12’ and ‘Test’. The package named ’12’ is showing permission-denied.txt text, but the ‘Test’ package is working fine.

Kindly remove the packages named 12 and Test.

Regards

I have checked it using iPhone 6 and it’s working fine, Please check the screenshots 1 2

Kindly try switching browsers.

I have added the following CSS code in additional CSS.

.wpdm-download-link.wpdm-download-locked.btn.btn-primary {
  font-size: 14px;
}
.package-title {
  font-size: 14px !important;
}

Kindly check now and let me know if this aligns with your requirements.

Regards

After checking the issue, you will be updated here.
Thanks for your patience.

Regards

Hello, marwanist12

I hope this message finds you well and thanks for reaching out.

The download buttons are in the correct position; here are some screenshots: 1, 2, 3. I have tested on a small device(iphone 6).

Kindly check from a different device and let me know.

Regards

Hello, Marco

I hope this message finds you well, and thanks for reaching out.

Could you please share wp-login credentials in a private reply to check the issue?

Regards

Hello, Siamak

I hope this message finds you well and sorry for the inconvenience.

We are checking the issue, you will be updated shortly.

Thanks for your patience.

Regards

Hello, David

I hope you are doing well and thanks for reaching out.

We are checking the issue, you will be updated shortly.

Best Regards

I am checking again

Hello Ryan

Could you please send the login credentials to yulad@w3eden.com or via a private message? I attempted to use support@wpdownloadmanager.com, but did not receive the login instructions. screenshot

Best Reagards

Tahasin

It seems there might be a conflict between a theme or plugin.

– Have you attempted deactivating all plugins except Download Manager and the Directory add-on to identify which one is causing the issue? You can use Health Check & Troubleshooting plugin. It allows you to do a number of tests in a browser session, without affecting visitors to your live site.
– Please consider switching to a default WordPress theme like Twenty Twenty-Two or Twenty Twenty-Three.

Hello, Rodrigo

kindly open a new ticket. I will assist you there.

Regards

Kindly check , it’s working

Are you using the same page template in both sites?

kindly wait for an update.

Kindly follow these:

– Create a new page and re-apply the short-code to see if it works.
– Clear the cache
– Make sure both plugins are up-to-date
– Temporarily deactivate all plugins except Download Manager and Directory add-on, and see if it works or not.

Since everything is working fine from our side. We need to verify the setup of your website to ensure everything is configured correctly on your end.
That is why I am asking for wp-login credentials.