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Unable to upload

Viewing 17 posts - 1 through 17 (of 17 total)
Jul 30, 2024 at 4:34 am #197469

Tahasin
Moderator

Hello, Davo

I hope you are doing well and thanks for reaching out.

Please make sure that you are uploading from SELECT FILE. If the problem still persists, then share wp-login credentials in a private reply to check the issue thoroughly.

Regards

Jul 30, 2024 at 9:45 am #197483

Davo Triskele
Participant

Hi Tahasin.
Thanks for the reply.
I solved it by activating batch loading.
But now I encounter another problem.
I can upload the 700Mb file but when I download it it is corrupted.
I have tried several times to upload and download it again but it always remains corrupt.
Obviously I tested the original and it works perfectly.
The file type is Winrar.
I don’t think the extension itself causes any problems because I uploaded 3 other Winrar files (the largest of the 3 weighs 250Mb) and none of them cause problems upon completion of the download.
Could you help me?

Jul 30, 2024 at 10:42 am #197486

Tahasin
Moderator

Kindly share the package download link

Jul 30, 2024 at 10:57 am #197487

Davo Triskele
Participant
This reply has been marked as private.
Jul 30, 2024 at 11:16 am #197488

Tahasin
Moderator
This reply has been marked as private.
Jul 30, 2024 at 11:26 am #197489

Davo Triskele
Participant

sorry
try now

Jul 30, 2024 at 11:51 am #197492

Tahasin
Moderator

You will be updated here.
Thanks for your patience.

Jul 30, 2024 at 12:04 pm #197494

Davo Triskele
Participant

thanks

Jul 31, 2024 at 12:08 pm #197530

Tahasin
Moderator

Hello,

We have thoroughly tested the issue in our environment, and everything is functioning as expected. It appears that the issue might be related to the server. In this case, you might consider linking the media URL to a downloadable file or using cloud storage to host the file.

Regards

Jul 31, 2024 at 12:37 pm #197531

Davo Triskele
Participant

OK thank you
I will definitely ask my host for assistance as to why the downloaded file is corrupt.
Alternatively, I have already uploaded the file to the cloud but I have difficulty understanding how to upload it to the plugin and start the download automatically, as happens for the other files, without opening another page

Jul 31, 2024 at 9:22 pm #197541

Davo Triskele
Participant

I think I solved it
it was enough to disable the resumable download option
The file is now downloaded in full and is not corrupted
If I also disable output buffering the download doesn’t start at all so I have to keep it enabled.
Problem solved.
I hope it can be useful to other users.
Thank you

Aug 1, 2024 at 3:48 am #197543

Tahasin
Moderator

Glad to hear that your problem has been solved.

Aug 3, 2024 at 9:46 am #197632

Davo Triskele
Participant

Unfortunately I’m here again
It seemed to work but it didn’t
I then tried to change the recovery download buffering…
No result. The file is corrupted again.
I tried to reload it again and after many downloads the result was always CORRUPTED
I tried to upload the file to my host space, in file management so as to recall it with “select from server”
Nothing has changed. Always corrupt
I tried to see if the problem was coming from my host so I downloaded directly from my file manager
The file was perfect.
Evidently, after several attempts, it seems that the problem occurs when using the plugin
Maybe there is some setting set incorrectly? Please help me because I’m having a lot of problems with my work
Thank you

Aug 3, 2024 at 1:04 pm #197635

Tahasin
Moderator

Could you please share the actual 700MB file along with wp-login credentials in a private reply?

Aug 3, 2024 at 1:36 pm #197638

Davo Triskele
Participant

come posso allegare il file nella risposta?

Aug 3, 2024 at 4:13 pm #197640

Davo Triskele
Participant

ho risolto in altro modo
grazie lo stesso

Aug 4, 2024 at 5:00 am #197641

Tahasin
Moderator

If you have any further queries, feel free to ask.

Regards

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