A critical error has occurred on your website as unlogged user

This topic has 9 replies, 2 voices, and was last updated 1 month, 3 weeks ago by Tahasin.

Viewing 10 posts - 1 through 10 (of 10 total)

Mar 5, 2024 at 11:13 am #193593

Participant

Hello,
some days ago my dm installation stops working.
When I click on “download” button on every download package I get this error “A critical error has occurred on your website.”
I’ve already check
– wp version
– php version
– unistall all plugins/themes
– actived the debug mode etc…
The “A critical error has occurred on your website.” occure when an unlogged user try a dowload. While when a logged in user try a download everything works fine.
Any suggestions?

Mar 5, 2024 at 11:29 am #193598

Moderator

Hello, Laura

I hope you are doing well and sorry for the inconvenience.

Kindly check if Allow Access is set for All Visitors or not, here is the screenshot

Regards

Mar 5, 2024 at 11:39 am #193600

Participant

Thank you for the reply
But “All Visitor” option is already set up on all the packages. And all the packages returns the same error.

Mar 5, 2024 at 11:40 am #193601

Moderator

Kindly share your Wp-login credential in a private reply to check the issue.

Mar 5, 2024 at 11:52 am #193602

Participant

This reply has been marked as private.

Mar 6, 2024 at 4:45 pm #193672

Participant

This reply has been marked as private.

Mar 7, 2024 at 4:01 am #193689

Moderator

Kindly spare us some time we are checking the issue.You will be updated shortly.

Your patience is greatly appreciated.

Mar 7, 2024 at 7:10 am #193702

Moderator

It’s working fine.
Here is the screencast

Mar 12, 2024 at 1:42 pm #193862

Participant

This reply has been marked as private.

Mar 13, 2024 at 4:37 am #193887

Moderator

It’s because your publish visibility is Private, here you can see

Kindly make it Public and it will work fine.

Regards

Viewing 10 posts - 1 through 10 (of 10 total)

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