Tahasin

Could you please send an order note from this page by following this

Kindly share your WP-login credential in a private reply to check the issue.

Regards

Spare us some time, we are checking what went wrong.
Thanks for your patience.

Are you referring to this issue, check the screenshot
If not, could you please share a screencast using loom or screenshot using LightShot, it will help us to understand the issue properly.

Kindly check and let me know.

Regards

If you find our assistance valuable, we would greatly appreciate your support with a 5-star review here

Regards

Within this month you will get the update.

I have already mentioned the steps for protecting your files from non-logged-in users.

Regarding the link you provided is inaccessible to non-logged-in users such as myself. As a result, your file is now protected from unauthorized access. Kindly check

If non-logged-in users still access the file, then share your WP-login credential in a private reply to check the issue thoroughly.

Regards

Kindly share your WP-login credential in a private reply to solve the issue.

Regards

Hello, mrcbt

I hope this message finds you in good health and thanks for contacting us.

You can use this Add-on to set newly created link template as default link template for all the packages.

WPDM Default Values

Regards

Hello, T C

I hope this message finds you well and thanks for contacting us.

For blocking access of a particular file from non-logged in users, kinldy change this settings to Hide Everything from
Downloads > Settings > General , here is the screenshot

Let me know if this solves the issue.

Regards

Information has come to light that this issue will be fixed in the next update. Thanks for your patience

Hello, z zozopelli

I hope this message finds you in good health and sorry for the inconvenience.

Kindly share related URL regarding this issue in a private reply.

Regards

Hello, Ted

I hope this message finds you well and thanks for contacting us.

You can share screenshots using LightShot or screencast using loom

Could you please share a screenshot of the issue you are talking about, This would greatly enhance our ability to address the issue promptly.

Regards

If you are using the Default Page Template, then go to /wp-content/plugins/download-manager/src/Package/views/page-templates/page-template-default.php and change Download to Downloads or what you want to use as per your requirement.

On line 16 you will find Download, you have to convert it to Downloads

<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
Downloads
<span class="badge">6973</span>
</li>

I hope this will help you to translate the Download Count.

Regards

Extremely sorry for the delay, you will be updated shortly

Kindly deactivate all plugins except Download Manager, then check if the password lock is working or not.

If the password lock is operational, kindly activate the remaining plugins one by one. This step is essential to identify any potential conflicts with the Download Manager. It’s possible that another plugin might be obstructing REST API access for guest users.

I hope this will help you to solve the problem.

Extremely sorry for the delay.
Upon receiving any information regarding the issue, you will be updated shortly.

Thanks for your patience.

Hello, Steve

I hope this message finds you in a good health.

Thank you for taking the time to share your thoughts with us. We truly appreciate your support and look forward to bringing even more improvements in the future.

Regards

I sincerely apologize for any inconvenience this may have caused you. Would you mind taking a moment to review the email and confirm whether the issue has been resolved on your end, or if you have received any response?

Hello, Juan

I hope this message finds you in good health and thanks for contacting us.

Are you referring to this issue? Kindly check and let me know.

Regards

Hello, Tony

I hope this message finds you well and thanks for contacting us.

Unfortunately, we do not offer any trial of the pro version. You can check the email lock plugin from our Demo website from here

After buying pro version, you can install it on your testing site and transfer the license to another.

If you require any further assistance feel free to open another ticket.

Regards

Kindly share your WP-login credential in a private reply to check the issue thoroughly.

Kindly look through your error_log and wp-admin/error_log files for any related messages.

Can you double check your setup and ensure it’s “live”, not “test”?

Please check and let me know.

Regards

Hello, Paul

I hope this message finds you well.

Glad to know that your problem has been resolved and if you require further assistance feel free to open a new ticket.

Regards