Home / Topics / Download Manager Free / Website visitors are unable to download files

Website visitors are unable to download files

Viewing 3 posts - 1 through 3 (of 3 total)
Mar 13, 2024 at 4:40 pm #193922

Paul
Member

Wordpress: version: 6.4.3
PHP Version: 8.3
Download Manager Plugin Version: Version 3.2.86
Problem: When visitors attempt to download a file when “Lock options -> Enable Captcha Lock” is enabled they can complete the CAPTCHA successfully but aren’t presented with a download button afterwards. However, if an admin is logged into the WordPress site and attempts to download the same download link captcha is successful and files can be downloaded.
If I disable the Enable Captcha Lock option visitors can download the files. Any help would be much appreciated as this is something that has just recently surfaced in the last month.

Mar 14, 2024 at 3:00 am #193927

Paul
Member

I have resolved my own problem which I brought on myself in the name of securitay. My problem was I am using XML-RPC plugin 2.1.5 and I disabled the wordpress JSON REST API for not logged in users. This prevented the downloads for visitors after the CAPTCHA was complete. Sorry to be a burden.

Mar 14, 2024 at 5:25 am #193932

Tahasin
Moderator

Hello, Paul

I hope this message finds you well.

Glad to know that your problem has been resolved and if you require further assistance feel free to open a new ticket.

Regards

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.