Forum Replies Created
Hello ,
Sorry to hear about the issue.
You can change wpdm styles from Downloads > Settings > User Interface option.
You can also test our free addon wpdm page template. Using that you will be able to select page templates from theme for wpdm packages.
If you think the issue still persists, please share the related page/file/package URL with us with more details.
please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @responseess,
Thanks for your purchase and sorry to hear about the issue.
Sometimes server permission doesn’t allow direct installing from this option. However, If you can’t update it directry from WordPress dashboard, Please download from here and upload plugin manually.
Best Regards
Hello Jon,
Please check now I have updated the constant contact and added wpdm-newsletter.
So everything is okay now.
However, the other topic is being handled by another team member. You will get update soon there too.
Thanks
Hello,
Please provide temporary admin access of your wordpress website in a private reply.
I need to inspect the issue further.
Thanks
Hello @jon_hart,
The constant contact add-on doesn’t require complex setup. Just save your username and password in Downloads > Setting > Constant Contact Tab. When creating the pacakge enable email lock and select the list to add collected email addresses
You can check the doc for constant contact addon
and here is the wpdm newsletter
You can find it as wpdm-newsletter.zip
Thanks
You are welcome.
If you face any other issues, don’t hesitate to contact us.
Thanks
Hello ,
Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @jaimbateman,
Please also send a mail about the requirement with order numbers to the email address which is given below.
support@wpdownloadmanager.com
With Regards
Hello @iccpm-marcomms,
Sorry for this inconvenience.
If you are already registered and have not verified your Email, then the message will appear while you will try to download any file. please check your email is verified or not while registering. please let me know then if your issue gets resolved or not.
If still the issue persists, please let me know.
Thank you and regards
If you follow this
It is not necessary to update every time the plugin is updated. If you update the theme, it will be gone unless you use the child theme.
Thanks
Hello,
There is no limit option in creating packages however you can attach/add only one file in the WPDM free version where multiple files attach/add is possible with the WPDM Pro.
I have just tested it and found a special solution only for you.
In this case I would suggest you to download free version from here
then copy upload-file.php from download-manager\src\Admin\views\metaboxes\attach-file directory of the free version
and paste it to replace(but always keep a backup of that file) the pro upload-file.php in the same directory of the pro version which you are using.
It will fix the issue.
Thanks
Hello @mrcbt,
Sorry for this inconvenience.
Have you checked the frontend settings?
Maybe these could fix your issue.
Actually There is no limit in creating packages however you can attach/add only one file in the WPDM free version where multiple files attach/add is possible with the WPDM Pro.
Let me know elaborately what issue you are facing exactly.
Regards
Hello,
Sorry I dont find any other issues there with wpdm.
However, I would suggest you to contact jetpack support. Maybe they could tell the reason
Thanks
Hello,
I found an api error caused by jetpack which may slow the website.
Deactivating the notification module has fixed the issue.
However, could you please check it now if the slower issue has been solved?
Thanks
Hello Sir,
I checked the last topic. I think you are using customization service thats the reason you couldn’t update. Updating could solve the issue.
However, I am sending the issue to Mr. Shahjada. I hope he will take the necessary steps.
Thanks
Hello @24se7en,
Sorry to hear about the issue.
The latest version of wpdm pro will be released in this week. I hope the issue will be fixed.
However, It is feature request section.
If you face any issue, please post in here our support team will solve the issues.
If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com .
Thanks
Hello,
We didn’t receive any other reports regarding this issue.
However, if you face the issue there could be another reason in your website.
Could you please send me temporary admin access again in a private reply by activating jetpack? I need to check the error logs.
Thanks
Hello,
Got the issue.
If you would use
You would see a single file update date option in package like this (only if you upload file manually. Not for directory like you selected on your website)
Then it would show updated on … text on file name like this (only with [file_list] tag not for [file_list_extended])
But as I see that you selected directory from server, Actually there is no update date for any single file. That’s the reason actually it is not possible to show update date for the files you added. Sorry for that.
I hope you have understood.
Thanks
Hello @solarmatic,
Glad to hear the issue has been resolved.
Feel free to contact us again for further assistance.
However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Have a good day!