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Tanvir

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Mar 6, 2024 at 2:33 am in reply to: What is the standard featured image size? #193625

Tanvir
Moderator

Whenever you upload an image, WordPress automatically creates 4 different image sizes: Thumbnail size (150 x 150 pixels) Medium size (maximum 300 x 300 pixels) Large size (maximum 1024 x 1024 pixels)

Mar 2, 2024 at 3:31 am in reply to: What is the standard featured image size? #193508

Tanvir
Moderator

Hello Chelsea,

Thanks for contacting us.

You will be able to update all the things using page templates.
You need to follow the below docs:
http://www.wpdownloadmanager.com/doc/admin-panel/templates/page-templates/

Template Tags

Regards
Tanvir

Feb 29, 2024 at 10:16 am in reply to: not able to upload PDF to a new package #193439

Tanvir
Moderator

Hello, I would suggest to update to PHP version 8.0+, 7.4 is old now. I hope it will fix the issue.

Feb 29, 2024 at 10:14 am in reply to: not able to upload PDF to a new package #193437

Tanvir
Moderator

Please provide the website address too

Feb 28, 2024 at 3:23 am in reply to: not able to upload PDF to a new package #193389

Tanvir
Moderator

Hi Tiffany

Thanks for contacting us.
Please share temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Feb 21, 2024 at 3:17 am in reply to: Double charged for renewal #193215

Tanvir
Moderator

Hello,

Thanks for contacting us.
I have forwarded the issue to our accounts team.
Soon you will be updated.

REgards
Tanvir

Feb 16, 2024 at 4:41 am in reply to: Set Zoom Level on PDF Viewer Add-on Modal #193144

Tanvir
Moderator

Hello Tamra.

Thanks for contacting us.
Currently it is not possible.
You can request this feature here. Our developer team may consider this feature in future.

Regards
Tanvir

Feb 10, 2024 at 4:40 am in reply to: Can’t install wpdm-advanced-custom-fields.zip – Incompatible archive #193010

Tanvir
Moderator

Glad to hear that the issue is solved.

Feb 9, 2024 at 4:16 am in reply to: Upgrade from Business License to Developer License #192990

Tanvir
Moderator

Please send an order note from the order details page to cancel auto renewal. Then buy the developer plan.

Feb 9, 2024 at 4:14 am in reply to: How to Disable Auto-Renew #192989

Tanvir
Moderator

Hello,

Hope you are well. Please send an order note from the order details page to cancel auto renewal. Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Thanks

Feb 8, 2024 at 2:45 am in reply to: Can’t install wpdm-advanced-custom-fields.zip – Incompatible archive #192949

Tanvir
Moderator

Hello,

Thanks for contacting us.
Please share temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Feb 8, 2024 at 2:44 am in reply to: Ordered a second licence by mistake. #192948

Tanvir
Moderator

Hello,
Thanks for contacting us.
Please provide both order number in a private reply to check the issue further. We will disable renewal for the extra license.

Regards
Tanvir

Feb 8, 2024 at 2:41 am in reply to: Upgrade from Business License to Developer License #192947

Tanvir
Moderator

Hi Jeff,

Thanks for contacting us.
It is possible if you have bought that within last 15 days. Then you can buy developer pland and we will refund the business price.
Otherwise if business plan is bought many days ago, you have to buy developer plan separately.

Regards
Tanvir

Feb 7, 2024 at 3:25 am in reply to: Toolbar option doesn’t work on Elementor #192915

Tanvir
Moderator

Hello,

Thanks for contacting us.

Please share temporay admin access and related page url in a private reply to check the issue further.

Regards
Tanvir

Jan 24, 2024 at 7:33 am in reply to: using onedrive #192620

Tanvir
Moderator

Hello Katleen,

Our developer team is already working on it, update will be released within next 2 weeks.
Thanks for your patience.

Regards
Tanvir

Jan 23, 2024 at 12:08 pm in reply to: Package size is not getting recalculated after updating/changing files #192602

Tanvir
Moderator

Hello,

WPDM has different features for wp media.
Please check

How To Protect WordPress Media Library Files?

Thanks

Jan 23, 2024 at 11:58 am in reply to: Customize the upload folder path #192600

Tanvir
Moderator

Hi,

You can’t change the WPDM upload dir. But you can set a custom file browser location. You can attach files to the package from that directory or child directory.

In WPDM Basic Settings Access Settings panel set your custom directory as File Browser Root. When creating a new package you custom dir files will be available in Browse tab of Attach FIle metabox.

https://www.evernote.com/l/AUfTQEM791JHfaCqJzNj6XLLyF3f8QXbWyEB/image.png

Thanks

Jan 23, 2024 at 11:49 am in reply to: Package size is not getting recalculated after updating/changing files #192598

Tanvir
Moderator

Hello,

Thanks for contacting us.
Please upload file using the wpdm uploader.
image

wp media files are not handled by wpdm. It is handled by default wp. So wpdm is unable to calculate details.

Regards
Tanvir

Jan 22, 2024 at 1:24 pm in reply to: using onedrive #192582

Tanvir
Moderator

Hello Katleen,

Could you please let me know the issue you are facing exactly?
It seems it is a free addon that is not updated for a long time. I can not gurantee it will work properly now.

Regards
Tanvir

Jan 21, 2024 at 10:37 am in reply to: Cancel Autorenew #192554

Tanvir
Moderator

Hello,

Hope you are well. Please send an order note from the order details page to cancel auto renewal. Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Thanks

Jan 20, 2024 at 6:21 am in reply to: problems with the cache and download manager #192546

Tanvir
Moderator

Hello,

We don’t suggest any cache plugins. Generally cache plugins causes issue as it doesn’t
Please deactivate caches to check if the issue still persists.
If it fixes, then please make exception those pages. It is not a wpdm issue.
You may follow this guide.

Thanks
Tanvir

Jan 20, 2024 at 5:57 am in reply to: PHP Deprecated Errors in PackageController #192544

Tanvir
Moderator

Hello,

I have again forwarded the issue.

Thanks
Tanvir

Jan 20, 2024 at 5:52 am in reply to: Modify Popup for email and password verification #192542

Tanvir
Moderator

Hello,

Thanks for contacting us.

The popup form template file is Package/views/lock-options-iframe.php, template file editing doc is here:

Template Files

Regards
Tanvir

Jan 18, 2024 at 3:09 pm in reply to: problems with the cache and download manager #192530

Tanvir
Moderator

Hello,

Thanks for contacting us.

Could you please share related website page link to check the issue further?
I need to check it further to solve the issue. If cache plugin is causing it, then you may need to exception of related pages.

Regards
Tanvir

Jan 13, 2024 at 3:04 pm in reply to: No file is attached with this package! #192475

Tanvir
Moderator

Hello,

I have forwarded the issue to our developer team.
Soon you will be updated.

Thanks

Viewing 25 posts - 1 through 25 (of 3,186 total)
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