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Tanvir

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May 20, 2021 at 3:59 pm in reply to: Asset Manager don’t work #153988

Tanvir
Moderator

Hi,

Is there a conflict with other plugins? have you checked with deactivating or reactivating other plugins? please check, and let us know.

If still, the problem happens, please provide wp admin access in a private reply to check further.

thanks.

May 19, 2021 at 4:07 pm in reply to: Generating URLs/deep links to any folder or sub folder #153484

Tanvir
Moderator

Hello,

Sorry for not getting the issue properly. I provided support from an existing article. Pardon me.

As you need deep linking with ajax loading it is actually not built-in with an addon or the plugin.

Please contact for this custom ammendment here

Thanks

May 19, 2021 at 7:45 am in reply to: WPDM Directory : Error 500 #153115

Tanvir
Moderator
This reply has been marked as private.
May 19, 2021 at 6:57 am in reply to: Uploaded PDFs and polylang #152976

Tanvir
Moderator

Hello Heather ,

Please give the temporary wordpress admin access of your website in a private reply

so that we may check the issue further.

Thanks

May 18, 2021 at 4:21 pm in reply to: Generating URLs/deep links to any folder or sub folder #152934

Tanvir
Moderator

Hello,

Please refer to this page https://www.wpdownloadmanager.com/how-to-customize-permalink-in-wordpress/

I hope it will give you the solution what you are looking for.

Don’t hesitate to reply with details issue if you still have the problem.

Thanks

May 18, 2021 at 4:00 pm in reply to: Password doesn’t work #152929

Tanvir
Moderator

Hello Alberto,

Sorry to hear about the problem.

It seems a server issue to me as I see an HTTP 404 error in the browser console.

I would suggest you update the PHP and WordPress of your server. then if still, the problem happens, I would suggest you disable other plugins temporarily to check if any conflicts happening.

If nothing solves the problem, then you can send me temporary wp-admin access to check the problem.

Thanks

May 18, 2021 at 3:32 pm in reply to: WPDM Directory : Error 500 #152926

Tanvir
Moderator

Hello,

Sorry to hear about the problem.

The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the website’s server.

Please send me more details about the issues. If you dont have any screen recorder software, You can use https://www.loom.com/ for screen record

also please give me wp-admin and FTP access in a private reply to check the issue.

Thanks

May 13, 2021 at 3:35 pm in reply to: Change default page template #152612

Tanvir
Moderator

Please refer to this page for details https://www.wpdownloadmanager.com/doc/template-files/

May 4, 2021 at 5:18 am in reply to: Warning: filesize(): stat failed for #151749

Tanvir
Moderator

Basically, the stat failed issue means that the app tried to calculate the filesize of one of your pictures, but the file was unreachable by the app
Yet another reason why filesize() could fail. That is, other plugins could change $file before WordPress does.

In this case, I would suggest you deactivate other plugins temporary then check and let us know if the problem still happens

May 4, 2021 at 4:21 am in reply to: Crypton theme #151747

Tanvir
Moderator

Hello,

It is because the page is not full width.

you have to select full-width template while creating/updating pages.

This will solve the issue.

Thanks

May 4, 2021 at 3:48 am in reply to: The document page has a footer, but the document category page does not display #151746

Tanvir
Moderator

Hello Tony,

sorry to see the problem.

I will suggest you create a new page. Then you can see if that blank page has footer. and just use the category shortcode mentioned in the previous comment.

I hope it will solve the issue.

Thanks

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