Tanvir

Hello,

Sorry to hear about the inconvenience.

Could you please share the relevant url with relevant screenshot so that I could debug the best solution for you.

Thanks

Hello @jasonbarrett,

Sorry to hear about the issue. Unfortunately currently there is no field for “Form Lock” in the csv

Form lock option is managed by an external add-on and also depends on plugin which is used to create the form. That’s the reason the input is not generated by wpdm plugin.

If you really need this function, it requires some customization work.
You can contact our customization team through the email address which is given below.
customize@wpdownloadmanager.com
or
through this link.

With Regards

Hello @valakia,

I found that file browser root was wrong in download manager settings.

I fixed that. Problem should be solved.

Nevertheless, I was unable to see the result as I see that there “must used” plugins, including cache plugin, activated by the hosting company. Caching causes delay to affect on live site.

Afterwards, you may contact the hosting support if the url problem persists.

Thanks

Hello @pixielation,

Sorry to hear about the issues.

Can you please send me related urls to check the issues properly? If possible please give me temporary wordpress admin access in a private reply?

It would help me to quickly understand the issue and find the best solution for you.

Thanks

Hello @rossiello,

I hope you are well.

Sorry to hear about the issue.

Can you please share the related url and details about the issue? If possible please share the temporary admin access in a private reply so that I can the best solution for you.

Thanks in advance.

Hello @Sethu,

The first featured image is not coming from wpdm.

You can use this custom css to remove that:
.page-header-image-single {display:none}

Alternatively, you can use our free theme Attire.

Attire – All-in-One WordPress Theme

It will work best with wpdm.

Thanks

Hello,

Nice to hear that the solution worked.

I think you could use the bulk import system to update all packages.

Please follow this article properly in order to bulk upload files. We recommend you to import via CSV file.

Thank you

Hello @leapingwing,

Maximum times it happens because of imbalanced internet speed. But there could be more reasons. this kind of issue could also be related to server settings. Maybe the process is timing out. But as we couldn’t confirm it, we are in the dark about that too.

So please Can you please share the related url and more info about the issue? Then I could be able to find the better solution.

Thanks

Hello Iris,

To get all the templates and tags workable, please update it if the plugin is not updated.

You have to use [doc_preview] tag in template to preview the doc. For video preview the tag is [video_player_1200]

You said that you do not have the single-column-with-doc-preview template.

In this case here is the full template:

<!-- WPDM Template: Single Column with Doc Preview  -->
<style type="text/css">.more_previews_a{display: block;float: left;margin-right: 6px;}</style>
<div class="row">
<div class="col-md-12">
    [doc_preview]
</div>
<div class="col-md-12">
    <ul class="list-group ml-0 mb-2">
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]">
            [txt=Version]
            <span class="badge">[version]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
            [txt=Download]
            <span class="badge">[download_count]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]">
            [txt=File Size]
            <span class="badge">[file_size]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]">
            [txt=File Count]
            <span class="badge">[file_count]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]">
            [txt=Create Date]
            <span class="badge">[create_date]</span>
        </li>
        <li class="list-group-item  d-flex justify-content-between align-items-center [hide_empty:update_date]">
            [txt=Last Updated]
            <span class="badge">[update_date]</span>
        </li>

    </ul>
</div>
</div>
<div class="row">
<div class="col-md-12">
[description]
<br />
[file_list]
<br>
[download_link_extended]
</div>

</div>

that can be found in page-template-doc-preview.php file in plugins/download-manager/tpls/page-templates folder.

Hope this will help you to solve the preview problem.

Thanks

Hello @pittaadmin,
Glad to hear that my answer helped.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Thanks.

Hi AM,

We have already the options available for pdf with this addon

WordPress PDF Viewer

You can select the template doc preview to get the preview. check the demo here

There is also option for video play and download together. For this you also need to select the template video player. Check the demo

You can select the page template while creating the package from here

Let me know if you have any other questions.

Thanks

Hello,

1. You can see visitor’s ip and username as “guest” who is not logged in like this
2. Glad that you are checking. You can also use this shortcode to view download count on based on categories.

Thanks

Hello @Beth,

You are welcome. Also, glad to hear that the issue has been resolved.

However, If you found my support helpful, could you leave your valuable review here?

Your rating keeps us inspired ❤️