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Slow Mobile/Table Display

Viewing 16 posts - 1 through 16 (of 16 total)
Aug 30, 2021 at 1:34 pm #160710

Stephen Hayman
Member

It seems since upgrading to the latest version of the free Download Manager showing results on a mobile/tablet device has a long wait period (around 30 seconds or so). On my PC it seems normal but I have heard for some visitors it isn’t.

Aug 30, 2021 at 1:36 pm #160711

Stephen Hayman
Member
This reply has been marked as private.
Aug 30, 2021 at 3:36 pm #160717

Tanvir
Moderator

Hello,

I have done some tweaks on your website. It should be faster now.
Let me know please if it is okay now.

Thanks

Aug 30, 2021 at 5:32 pm #160723

Stephen Hayman
Member

I don’t see any change in speed when accessing it from my cell phone. It is still taking up to 30 seconds to load the page.

Aug 31, 2021 at 5:46 am #160733

Tanvir
Moderator

Hello,

Sorry to say Your whole website is slow.

This is the result of google pagespeed insight before deactivating download manager and wpdm addons on mobile and desktop
Screenshot-4
Screenshot-2

This is the result after deactivating download manager and wpdm addons:
Screenshot-5
Screenshot-3

Also I have checked and haven’t found any php/js errors of wpdm. I have realized only WPDM is not the reason of the slowness. Please take other measures.

Thanks

Aug 31, 2021 at 11:19 am #160748

Stephen Hayman
Member

Not withstanding the Google results you posted. If I open the website on my computer. It’s good. If I open it on my cell or tablet, its good unless I am opening the 2 pages that use Download Manager. That is where the big wait is. So you have no idea why that is?

Aug 31, 2021 at 12:11 pm #160750

Tanvir
Moderator

Hello,

I am sorry I haven’t found any issue from WPDM. Realized that the pages preload first time in browser which is taking the time. But after the loading, everything is okay. Also tested it multiple times, Disabling some plugins made it load faster. After this update of WPDM we haven’t received any complain about the slower issue also didn’t receive any slowness complain with this shortcode before. So I think there could be other reasons on your site.

Thanks

Sep 3, 2021 at 5:07 pm #160916

Stephen Hayman
Member

It is some sort of conflict with the Jetpack plugin that was causing the slowdown. I have removed it and everything is working normal again. You had disabled and re-enabled it but it wasn’t connected yet. As soon as I connected it to an account again, it slowed down. I then disabled and everything was quick again.

Oct 5, 2021 at 2:03 pm #162813

Stephen Hayman
Member

Another followup on this post for your information in hopes that you can find the exact reason. I had another website that had the exact same issue. Again it is a conflict with this plugin and Jetpack that is causing the issue. Only option is to disable Jetpack or not use your plugin.

Oct 5, 2021 at 2:28 pm #162816

Tanvir
Moderator

Hello,
Sorry to hear about the issue.
I hope the slower issue with jetpack will be fixed in next updates of WPDM. Please keep patience.
Thanks

Nov 24, 2021 at 6:15 pm #164972

Stephen Hayman
Member

As a followup, this is still an issue with Jetpack. I activated Jetpack again today to test it the most recent version and it is still an issue.

Nov 25, 2021 at 5:52 am #164980

Tanvir
Moderator

Hello,
We didn’t receive any other reports regarding this issue.
However, if you face the issue there could be another reason in your website.
Could you please send me temporary admin access again in a private reply by activating jetpack? I need to check the error logs.
Thanks

Nov 25, 2021 at 3:28 pm #165000

Stephen Hayman
Member
This reply has been marked as private.
Nov 25, 2021 at 4:34 pm #165006

Tanvir
Moderator

Hello,
I found an api error caused by jetpack which may slow the website.
Deactivating the notification module has fixed the issue.
However, could you please check it now if the slower issue has been solved?
Thanks

Nov 25, 2021 at 4:44 pm #165007

Stephen Hayman
Member

Checking on my phone again shows no difference here.

Nov 25, 2021 at 5:22 pm #165008

Tanvir
Moderator

Hello,
Sorry I dont find any other issues there with wpdm.
However, I would suggest you to contact jetpack support. Maybe they could tell the reason
Thanks

Viewing 16 posts - 1 through 16 (of 16 total)

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