Tahasin

If you are using the Default Page Template, then go to /wp-content/plugins/download-manager/src/Package/views/page-templates/page-template-default.php and change Download to Downloads or what you want to use as per your requirement.

On line 16 you will find Download, you have to convert it to Downloads

<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
Downloads
<span class="badge">6973</span>
</li>

I hope this will help you to translate the Download Count.

Regards

Kindly deactivate all plugins except Download Manager, then check if the password lock is working or not.

If the password lock is operational, kindly activate the remaining plugins one by one. This step is essential to identify any potential conflicts with the Download Manager. It’s possible that another plugin might be obstructing REST API access for guest users.

I hope this will help you to solve the problem.

Hello, Steve

I hope this message finds you in a good health.

Thank you for taking the time to share your thoughts with us. We truly appreciate your support and look forward to bringing even more improvements in the future.

Regards

Hello, Juan

I hope this message finds you in good health and thanks for contacting us.

Are you referring to this issue? Kindly check and let me know.

Regards

Kindly share your WP-login credential in a private reply to check the issue thoroughly.

Hello, Paul

I hope this message finds you well.

Glad to know that your problem has been resolved and if you require further assistance feel free to open a new ticket.

Regards

Kindly, create packages under the the Inglese category and then try, currently there is no package in this category that’s why it’s not working, here you can see

If you try this shortcode [wpdm_tree category="photos-dome-awnings" cat_orderby="name" cat_order="asc"] it will work, because Photos category has a package.

Kindly check and let me know if the problem persists.

Regards

From the very beginning, I’ve noticed a few discrepancies on your site and promptly brought them to your attention in hopes of resolving them. It’s possible that these discrepancies could have contributed to the issue at hand. Additionally, I urged you to review the error logs, where we found further errors that compounded the situation, leading to confusion.

Upon inspecting your template HTML code, I observed that [doc_preview] is present,here you can see, which could potentially be the source of the problem with the document preview functionality.

Again, I sincerely apologize for any inconvenience or frustration these issues have caused you.

If you don’t want to show that page, you can create a new link template

1. From Downloads > Templates page, you will see CREATE LINK TEMPLATE in the top right corner click on it ,here is the screenshot.
2. Just put this code in the HTML section, provide a appropriate Template Name, ID

<div class="link-template-default card mb-2">
    <div class="card-body">
        <div class="media">
            <div class="mr-3 img-48">[icon]</div>
            <div class="media-body">
                <h3 class="package-title">[title]</h3>
                <div class="text-muted text-small"><i class="fas fa-copy"></i> [file_count] [txt=file(s)] <i class="fas fa-hdd ml-3"></i> [file_size]</div>
            </div>
            <div class="ml-3">
                [download_link]
            </div>
        </div>
    </div>
</div>

3. Click on Save Template.
4. After Creating new Link Template, go to your package settings and select the newly created Link Template

This will not show the Download Page, by clicking the Download button user can easily download the file.

Regards

First of all, extremely sorry for the delay.

Here the default viewer is coming from external source ( google doc viewer ), Download Manager doesn’t have much control over it. You may use our custom pdf viewer add-on, this will solve the problem.

WordPress PDF Viewer

Hello, Lais Basak

I hope this message finds you well and sorry for the inconvenience.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can send an order note from this page by following this

Regards