Tahasin

Hello, Ami

I hope you are doing well, and thank you for contacting us.

Just to clarify, are you looking to receive an email notification whenever someone downloads from your site? Could you provide a bit more detail on what you’re trying to achieve?

Regards

Unfortunately, it will work for single video only. For playlist it might require customization. You can contact our customization team from here

Kindly try re-applying the license in your site. It should work

Hello, Renier

I hope you’re doing well and deeply apologize for the inconvenience.

Could you please provide the order ID so we can investigate the issue?

Please check and let me know.

Regards

Fixed, kindly check.

Previous custom codes are overwritten that is why the icons are not appearing, I am checking again.

Hello, Marc

I hope you’re well, and thanks for reaching out.

If you’re using the image gallery page template and want to enable users to download all files at once, you can insert the [download_link] tag into your page template, which will let users download everything as a single zip file.

Please take a look and let me know.

Regards

Yes, it’s possible. Just use async=0 inside the short-code

Thank you for providing the credentials.
Could you provide a package link featuring the YouTube player template, or alternatively, the YouTube link you’re using?

Regards

Use async=0, this will disable ajax pagination.

Hello,

I hope you are doing well, and thanks for reaching out.

Could you please tell me which shortcode you are using?

Please check and let me know.

Regards

If you push the entire staging site to live, all files (including your Download Manager packages) should transfer automatically.No need to re-import.
To confirm, check the live site after the push:
– Go to Downloads and verify if the imported packages appear.

Hello, Oliver

I hope you are doing well and thanks for reaching out.

For changing payment method, please send an order note from this page.

Regards

We will check it from the iPhone and give you an update.

The notification system is functioning correctly on your end, and you can refer to the video I shared earlier, both for the user and the admin. Regarding the refresh rate, message updates depend entirely on your server, as we haven’t made any changes in that area.

I appreciate your understanding.

Regards

Thank you!

Glad to hear that the issue has been resolved.

Regards

And, if you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us 🙂

Thank you.

Yes, it will be overwritten by an upgrade.

Could you please check the maximum file upload size?

I am investigating the issue and will get back to you shortly.
Regards