I can’t see any Test secret key and Test publishable key, here is the screenshot. Have you removed them or didn’t placed them yet.
If you haven’t placed them , kindly do so and let me know if the problem persists.
Regards
kindly share your WP-admin login credentials in a private reply to check the issue thoroughly.
Hello, Jeremy Podger
I hope this message finds you well and sorry for the inconvenience.
First of all make sure that you are using the updated version of the plugin.
Regards
Hello, Barry Davis
I hope this message finds you well. I want to sincerely apologize for any inconvenience caused by the delay in our service delivery.
We understand the importance of your request and want to assure you that we are actively working on resolving the issue.
Our support team is experiencing a higher volume of tickets, which has inadvertently led to delays.
Kindly spare us some time and you will be updated shortly in the previous ticket.
Regards
On Android, the media player displays the full duration of an MP3 file during playback but in IOS it is not, maybe it’s because IOS is designed to display only the time elapsed rather than the total duration during playback.
I have also tested the audio you recommended and they ran smoothly, here is the screenshots
Kindly share wp-login credentials in a private reply to check the issue thoroughly.
Invalid Login Credentials, here is the screenshot
Kindly check
Previously, the option was labeled as “Open in browser.” In order to enhance the user download experience, I have made a thoughtful adjustment, it is now in “Open in new window” mode, here is the screenshot
Kindly share your wp-login credential in a private reply to check the issue thoroughly.
Hello, Lee Cloete
I hope you are doing well and thanks for contacting us.
– You can keep them both installed(not recommended) but activate either one
– Yes, it will work with PHP 7.4, we always recommend to use the updated version
If you have further queries, please feel free to reach out.
Regards
I have checked multiple audio files from both android and IOS, each file seamlessly played for over 3 minutes without any issues, here is the screenshots.
Mobile download is also working fine now, I have changed the settings for download.
I have noticed a renew license key
message in plugin section also Update Database for WordPress Download Manager, kindly check
Update the WordPress Download Manager Plugin.
The audio preview is working fine from our end. Kindly share your temporary login credential in a private reply to check the issue.
Hello, Stephen Henley
I hope you are doing well and sorry for the inconvenience.
We are currently in the process of investigating the issue.kindly spare us some time to thoroughly address the matter, your patience is highly appreciated.
Regards
Hello, Cesar Azevedo
I hope you are doing well and thanks for contacting us.
For getting the exact copy of our DEMO website you need two things Attire Theme
and Special Pack
.
– You can get Attire Theme
from here
– For Special Pack
,which covers every add-ons in the DEMO website, you can get it from here
If you have any further queries, please don’t hesitate to reach out.
Regards
Yes, access the error log inside your hosting control panel.
If you are using cPanel, navigate to the ‘File Manager’ and look for the file named error_log
.
Hello, Brendan Parker
I hope you are doing well and sorry for the inconvenience.
Try this shortcode
[wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="your_categories_here" jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|publish_date|download_link" colheads="Title|Categories|Publish Date|Download::155px"]
Here is the visual representation of this short code.
Hope this will align with your requirements.
Regards
Kindly share your wp-login information in a private reply to check the issue thoroughly.