Tahasin

Yes, it won’t affect any data

It’s up to you whether you delete it after a month or a week.

I’ve checked that it’s increasing.

The download and view counts are independent of the statistical data, which records the history of package downloads, such as who downloaded the package and which packages were downloaded. These counts will continue to rise even if the stats are deleted.

Please let me know if this explanation is clear.

The loading time is improved, kindly check.

You will find it here: Downloads > Settings > Privacy . screenshot

They will remain the same after deleting the stats data.

View count and download count will not change after deleting the stats.

Have you exported the stats data?

I have tested the loading time,

The issue may be due to an excessive number of entries in the table. Clearing the statistics data could help to improve the loading time.
Please attempt to delete the stats data (export it from the stats tab if needed) and clear the cache as well.

Kindly check and let me know.

Regards

Advanced custom field update is available now.

Hello,

Please provide the URL of the page where the packages are placed; normally, each package should execute only one query to check the download count.

Hello,

I hope you are doing well and thanks for reaching out.

In the latest update, there’s no dedicated register button; instead, after completing the registration form and payment details, a ‘subscribe for free or something similar’ button will appear, redirecting the user to the dashboard. I’ve tested this on your site, and it works well.

As for user roles, the previous free role will automatically be removed once it expires.

Regards

Thanks for sharing the credentials, we are checking the issue. I appreciate your patience.

Hello,

I hope this message finds you well and thanks for reaching out.

Could you please share wp-login credentials in private reply to check the issue thoroughly?

Regards

Hello, Paul

I hope you are doing well, and thanks for reaching out.

Could you let me know whether you’re using reCAPTCHA V2 or V3, and ensure that the reCAPTCHA settings are reviewed?

Please check and let me know.

Regards

A new update is now available, introducing a message check interval, and we are exploring the addition of a feature to select multiple roles, which will be included in a future update if feasible.

Regards

Update: PDF file must be stored locally to generate its preview; PDF preview will not work with a remote URL.

Thanks for your understanding.

Regards

The issue has already been resolved.

Hello, Leonhard

I hope this message finds you well and thanks for reaching out.

I will forward your message to our development team and update you if any new information emerges.

Regards

Glad to hear that, the problem has been resolved.