Tahasin

We are checking but please open a separate ticket so we can assist you promptly.

The sales report should include past orders.

Yes, the subscribers in the Download Managers are considered “email lock” subscribers(for particular packages) and are distinct from Pro Membership subscribers. The sales report will cover all items sold, regardless of whether they were downloaded by member subscribers or Download Manager subscribers.

To track member subscriptions, renewals, and cancellations, you can view the membership statistics here: Membership > Statistics. screenshot

Hello, Christine

I hope you are doing well and thanks for reaching out.

Could you please share a screenshot or the related URL of the drop-down you’re referring to?

Regards

Hello, Jonathan

I hope this message finds you well. I have forwarded the order ID to the appropriate authority, and the auto-renewal will be turned off for this order ID.

If there’s anything else we can assist you with or any features you’d like us to improve, please feel free to let us know.

Regards

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂

Thank you

The reset time is calculated based on the time you set. For example, if you set it today at 5 PM for 1 day, the system will count 24 hours from that time and reset at 5 PM the following day.

So, if you set a reset time for 1 day starting at 11 PM on February 3rd, you’ll be able to download again starting at 1 AM on February 4th, and you can continue until you reach your download limit. If you reach your limit, you’ll need to wait until 11 PM on February 4th for the next reset.

I hope this clears things up! Let me know if you have any more questions.

The new reset time will take effect once the current reset time has expired.

I’ve checked on your end, and I can confirm that the reset day is set to 1 day for the administrator role. The reset time is also displaying correctly, you can check here

You can also try switching roles and check if the reset time is showing correctly or not.

Please check and let me know.

Hello,

I hope this message finds you well. We have successfully disabled the auto-renewal for the mentioned order ID.

If there’s anything else we can assist you with or any features you’d like us to improve, please feel free to let us know.

Regards

I am checking again from our end.

Version 3.0.2 was released yesterday. Please check

Could you please share some screenshots about the Focus Color Issue and Username Removal (for mobile view) using this tool?

Use the following shortcode on a post or page to show a button to contact a specific user: [pm_to_user id=USER_ID label="PM to User" title="Contact User" color="primary"] here you can use the shop manager id as USER_ID.

Please check and let me know.

Regards

I am checking again why the new message is not loading, but the notification sound is working fine. I will give you an update tomorrow.

Regards

The issue has been resolved and will be included in the upcoming update. Please stay tuned for the release!

Regards

Thank you for sharing the screenshots. I’m looking into why the tags and images aren’t appearing for those packages and will get back to you shortly.

Could you please share the screenshots of the errors, using this tool ?

Could you please let me know which column in the CSV or data is being pulled incorrectly?

Hello, We have identified the issue and forward it to the appropriate authority. I will again give you an update tomorrow.

I appreciate your patience.

Regards

Hello,

I hope you’re doing well. I noticed your comment on the Pro forum request and have forwarded your message to the appropriate authority. The auto-renewal feature will be turned off for those orders.

Regards