Sidratul Sohrat

Hi Emanuele,

Are you attaching those images from the media library? When you attach files from media library as URL WPDM simply redirect to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in browser, please attach those files using the server file browser instead of the medial library file selector. But if you are not attaching files from the server still having the issue please give your temporary admin login info in a private reply with your site URL.

Thanks

Can you please share your temporary admin login info again?

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Elementor is conflicting with WPDM that’s the reason you are facing the problem to preview the templates.

Also, for now, the module doesn’t close automatically after sending the link to the client, but a message appears on the screen after the email sent.

• This reply was modified 4 years, 11 months ago by Sidratul Sohrat.

You need to use a shortcode to display your file alphabetically. You can use any of those following shortcode.

1.https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/

2. https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

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• This reply was modified 4 years, 11 months ago by Sidratul Sohrat.

Please deactivate and reactivate the plugin, that should fix the issue. If you still face the problem share your site URL and temporary admin login info in a private reply.

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Yes. You can hide categories based on user roles.

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Don’t put . before file type, it will work.

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Glad to hear that 🙂

Please check now the download is working.

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Login is blocked. Please check

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Please share your login URL and temporary admin login info in a private reply to check the issue.

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Hello @Ruth Wildman

Can you please open a separate ticket for your issue?

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I don’t have access to the settings. Make sure you didn’t put . before file type.

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Have you added the file type as shown in the following image?

View post on imgur.com

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• This reply was modified 4 years, 11 months ago by Sidratul Sohrat.

For auto-renewal issues, please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

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Hi,
We have changed the file type validation for upload and download for better security. Please allow the file types ( extensions ) from wpdm settings:

View post on imgur.com

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• This reply was modified 4 years, 12 months ago by Sidratul Sohrat.

For auto-renewal issues, please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

The .exe extension is included in the allowed file type and working perfectly from our side. Please make sure you add the .exe extension on the allowed file type and click Save Settings. If you still face the problem give me your site URL and temporary admin login details in a private reply for checking the issue.

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Please deactivate and reactive WPDM, it may help. Also, it may occur because of conflicting somewhere, please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

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Please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

Glad to hear that your problem has solved.

You should not remove the downloadable assets from the Media Library.

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When you attach files from media library as URL WPDM simply redirect to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from server as server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in browser, please attach those files using the server file browser instead of the medial library file selector. But if you are not attaching file from the server still having the issue please give your temporary admin login info in a private reply with your site URL.

Thanks

• This reply was modified 5 years ago by Sidratul Sohrat.

Please install the WPDM Extended Shortcodes add-on then it will work.

WPDM Extended Short-codes

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You can do that with [wpdm_tree category="category-slug"] .

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Please share your temporary admin login info in a private reply.

Thanks