Forum Replies Created
Hello,
You can change the login page various links by changing file links from this directory wp-content\plugins\download-manager\src\User\views\login-form.php file. You can keep the file backup for any plugin update following this doc, https://www.wpdownloadmanager.com/doc/template-files/. Please check and let me know, if you have any queries.
Thank you and regards
Hello,
I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident that broke out in our data center. This incident has caused a collapse of the internet connection country-wide, and as a result, we are currently not fully operational.
We will reach out to you as soon as the problem is resolved and ensure that your concerns are addressed promptly.
Thank you for your patience and understanding during this challenging time.
Regards
Hello Jeanettte,
Please create a new forum post describing your problem.
Thanks and Regards.
Hello Daryll,
Hope you are well. For canceling auto-renew mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can also send an order note from this page. please check and let me know
Thank you and regards
Hello Friul Filire,
Hope you are well. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
Thank you and regards
Hello Friul Filliere,
May you please check, if you are using the correct license key in your Downloads > Settings > License option and save settings again? Then try again to update. It should work then.
Thanks and Regards
Sorry, if I was not clear enough. Your website was and is not loading on Firefox from my side. However, the site is loading on Edge and Chrome but it’s showing a network error whenever I’m trying to download any file. It looks like an issue with the server, in chrome, it is working fine when I click resume after showing the network error.
Please contact server support, if they can’t find it, we shall check it again.
Thanks
Hello,
Sorry for the inconvenience. I have already forwarded your issue to our related team authority. Hope your problem will be solved soon.
Thanks and Regards
Hello Dave Goodman,
I have checked the issue. Your website has a browser compatibility issue. It’s not something that is related to WPDM. Your entire website isn’t working in the Firefox browser.
Thanks and Regards
The auto-renewal for your order has been turned off. please let me know if you have any other queries.
Thank you and regards
You can provide the info in the private reply.
I have already forwarded your request to our related team authority.
Thank you again and regards
Hello,
Please let us also know if you have any suggestions for us or missing any feature you need, or any reason to cancel the subscription. please check and let us know
Thank you and regard
Hello Dave Goodman,
Can you please give me temporary wp-admin login info in a private reply to check your issue?
Thanks and Regards
Hello Simon Crone,
That feature required some customization. You can take our customization services from here.
Thanks and Regards
That’s great!
Hello Triumph,
Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com
Thanks and Regards
Hello GreenJames,
Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or send an order note from your Order Details Page/Purchase Page.
Thanks and Regards
Hello Tim B,
Sorry for the inconvenience. please give me temporary wp-admin login info in a private reply to check your issue.
Hello Barry Davis,
Sorry for the late response. I’m checking the issue and letting you know.
Hello John K,
Sorry for the inconvenience. please give me temporary wp-admin login info in a private reply to check your issue.
Hello Barry Devis,
Sorry for the inconvenience. please give me temporary wp-admin login info in a private reply to check your issue.
Hello Dave Jens,
The feature you are searching for is available only for the pro version.
Thanks and Regards.