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WPDM Setting for Downloading versus Loading in Chrome Browser

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Apr 24, 2021 at 12:23 pm #151112

Jason Petefish
Participant

Hi – unable to locate the WPDM default setting that allows users to download a file from Chrome. On the original WPDM free installation, our library items (pdfs) all download for users which is what I want for all site-wide downloads. When I create a new WPDM item, upon testing the file opens in Chrome instead of downloading. I cannot find a setting or why this is occurring. In WPDM settings > file download, the “open in browser” is not checked. Using Beaver builder and WPDM short codes properly. If I duplicate an existing download item and rename it and swop out a different asset, it also opens in browser whereas the original item I duplicated from downloads the asset (PDF). Looks to me somehow the default download is messed up (unless a recent WPDM update eliminated downloads and opens assets in the browser instead). All library items on this page operate properly except the new ones under “Trimteck Valve Training Modules” accordion https://trimteck.com/tools/technical-library/

Thanks for a quick reply.

Apr 24, 2021 at 1:07 pm #151116

Sidratul Sohrat
Moderator

When you attach files from media library as URL WPDM simply redirect to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from server as server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in browser, please attach those files using the server file browser instead of the medial library file selector. But if you are not attaching file from the server still having the issue please give your temporary admin login info in a private reply with your site URL.

Thanks

Apr 25, 2021 at 12:17 am #151134

Jason Petefish
Participant

Thanks Sidratul, your advice worked great. From the edit page in WP, it’s a tad curious since there’s 3 options. I used the larger green box that says: “Drop files here” – or – “Select from server”, whereas I was using “Select from library” which caused the issue.

Question: It appears I can now remove the downloadable asset from the WP Media Library? I seem to recall now that WPDM stores the media in its own asset database?

(I’m taking over maintenance from the former developer who chose this plugin, so I’m learning this quickly).

Very much appreciate your quick reply, and your offer to help further!

Apr 25, 2021 at 7:33 am #151135

Sidratul Sohrat
Moderator

Glad to hear that your problem has solved.

You should not remove the downloadable assets from the Media Library.

Thanks

Viewing 4 posts - 1 through 4 (of 4 total)

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