Humayon

Hi @emilio,
Have you configured this section properly by following the below link?

Google Drive Explorer

If, still the problem exists then please share related packages/files URL and WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it.
Thanks

Hey @kevgregson,
Make sure that you are using the latest version of WPDM which is 3.2.01.
Also, have you configured this section properly by following the below link?

Google Drive Explorer

If still, the problem exists then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it.
Thank you

Hello @scottw,
Sorry to hear that you are facing such an issue.
First of all, make sure that WPDM is updated to 3.2.01 and all other WPDM related add-ons are up-to-date as well.
If still, the problem exists then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it.
Thanks.

Hi @bpw1133,
Thank you for letting us know about the errors.
Make sure that WPDM, WPDM-Elementor and Elementor plugins are in the latest version.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards

Hi @ufopsi,
Thank you for your query.
In our demo site, I just tested by hitting that green button and everything is working fine without any issue.
So, I think you can clear caches with that green button as well.
Let us know if you face any issues after clearing caches.
With Regards

Hi @inbloomdigital,
Glad to hear that the problem has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️

Hi,
Please add the below CSS in Dashboard►Appearance>Customize►Additional CSS

.page-id-87 .w3eden .card.wpdmap-header-card {
    display: none;
}

Hope your problem will be solved.
Thank you

Hello @glenroy-boatswaingmail-com,
The access you have mentioned above is not working. Have a look at this.
Please provide us with the valid login credentials in a private reply.
Best Regards

Hi @martindelange,
Please follow the below link in order to create your own template.

Template Files

You can follow this as well.
After creating your own template you can use it in Elementor by following this.
However, about the small graphics issue at the bottom with the file metadata, it seems that you are using an Elementor divider/separator. So just remove it and it will be removed. Also, in order to add discrete elements to your Elementor template please use this module.
Thank you

Hi @glenroy-boatswaingmail-com,
Thank you for reaching out to us.
In our test environment, WPDM is working fine with Elementor.
There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
If still, the problem exists then please share your site URL, temporary admin login info and related page/package/file URL in a private reply so that we can debug and give you a better solution about it.
With Regards

Hi @juanangelmoliterni,
The update will come within this month which will be Version 6.
In order to resize the blue and green module, you have to edit the profile.php file located under download-manager/tpls/user-dashboard/profile.php. Have a look at this.
However, please follow the below template override procedure properly.

Template Files

Thank you.

Hello @duportde,
In our inspection, we found that the file info column and discount column data is invalid. So, please remove these columns from the CSV file.
Also, I have modified it for you which you can download it from here as well.
Than you

Hello @juanangelmoliterni,
Thank you for letting us know about it.
Well, we have found the “recommended downloads” category disappearing issue and which will be adjusted in the next plugin update.
However, in order to show the “Member” word in the “user-level” section, you have to use the below add-on and then create a custom role named “Member” and then assign the role to the corresponding user.

WordPress Pro Membership

Hope you understand now. Let me know if you need further assistance regarding this matter and we will gladly help you.
Best Regards

Hello @thetech1admin!2,
Are you using the packages block and have you selected a category here?
Your above-mentioned login credentials are not working.
Thanks.

Hi @webconsultant247,
We found the above-mentioned issues.
However, we will fix your above-mentioned issues in the upcoming update which will be released ASAP.
In the meantime, you can add the below CSS in Dashbaord►Appearance►Customize►Additional CSS which will prevent the PDF from being black.

#mainContainer {
    background-color: #fff !important;
}

So, please be patient and spare us some time.
Thank you.

Hey,
I don’t see while any error while viewing the demo website.
Have a look at this: https://share.getcloudapp.com/xQu77LyL
Thanks.

Hi,
Thank you for the credentials.
We are checking the PDF printing issue.
However, I don’t found any console error about the missing icon. Please check this.
can you please let us know how to reproduce it?
Thanks.

Hello @webconsultant247,
Please provide us with the relevant page/file/package URL. Also, if possible can you share your WordPress admin URL and login credentials with us in a private reply so that we can debug and give you a better solution about it?
thanks

Hi @duportde,
Please share your site URL too.
However, you have shared the .png file, not the CSV file. Please check and share the proper CSV file with us that you have tried uploading previously.
Thank you

Hello @jasonbarrett,
Our corresponding moderator is taking care of your issue and replied on your thread. Please follow and continue there.
Thank you.

Hello @dee342,
Please follow this screencast I just made for you in order to make a similar design of the certification section.
And if you want to remove the border then please add the below CSS as well in Dashbarod►Appearance►Customize►Additional CSS

.link-template-default.card.mb-2 {
    border: 0;
}

Hope your problem will be resolved now.
Thank You

Hi,
Thank you for reaching us.
You can edit the [wpdm_user_dashboard] shortcode by the following documentation.
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_dashboard-user-dashboard-short-code/
If, you still need further assistance then please share with us what modification do you want to use with some relevant screenshots/screencast.
Thank you

Hi,
Sure please just follow this for future reference.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Cheers!

Hello @webconsultant247,
Please check now we have resolved your issue. Your settings are now saving properly without any console error.
It happened due to some server rules about Not allowing HTML contents in the input field.
Thank you

Hi @webconsultant247,,
Thank you for letting us know about it.
Have you tried after disabling other third-party plugins?
Or if you give us permission then we can do it.
Thanks.