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after upgrading to version 3.2.0 no downloads show up.

Viewing 16 posts - 1 through 16 (of 16 total)
Jul 4, 2021 at 8:37 pm #156099

c 2345
Participant

after I upgraded to 3.2.0. all parts for download are blank.
On a new page i’m not able to add a wpdm block
unable to load boldgridcomponent.

Jul 5, 2021 at 3:04 am #156111

Humayon
Moderator

Hello @scottw,
Sorry to hear that you are facing such an issue.
First of all, make sure that WPDM is updated to 3.2.01 and all other WPDM related add-ons are up-to-date as well.
If still, the problem exists then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it.
Thanks.

Jul 5, 2021 at 11:54 am #156203

c 2345
Participant
This reply has been marked as private.
Jul 5, 2021 at 12:17 pm #156213

Humayon
Moderator

Hi @scottw,
In that case will you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 5, 2021 at 1:13 pm #156228

c 2345
Participant

the site is ww2.scottw.nl
on the page download / boomerang / 3D models i use wpdm
the plugin is now version 3.2.0.3 but no grid is showing
on a new page i can not add

Jul 6, 2021 at 5:58 pm #156483

c 2345
Participant
This reply has been marked as private.
Jul 6, 2021 at 11:12 pm #156499

c 2345
Participant
This reply has been marked as private.
Jul 7, 2021 at 4:58 am #156510

Humayon
Moderator

Hello,
Please update WPDM to v3.2.04 and Elementor add-on v1.0.7, it will work fine now.
You can share the screencast/movie through a google drive link.
If, still the problem exists then please, give your temporary wp-admin login details and URL in a private reply for checking the issue.
Thanks.

Jul 7, 2021 at 7:38 am #156533

c 2345
Participant
This reply has been marked as private.
Jul 7, 2021 at 9:15 am #156547

Humayon
Moderator

Hi,
Please share your WordPress admin URL and login credentials with us in a private reply so that we can debug and give you a better solution.
Thank you

Jul 7, 2021 at 9:39 am #156554

c 2345
Participant
This reply has been marked as private.
Jul 7, 2021 at 9:54 am #156558

Humayon
Moderator

Hey,
Please share these login credentials as well.
Thanks.

Jul 7, 2021 at 12:26 pm #156580

c 2345
Participant
This reply has been marked as private.
Jul 8, 2021 at 3:24 am #156658

Humayon
Moderator

Hi,
We have released an update. Please update your copy now which will solve the invalid captcha issue.
Thanks

Jul 8, 2021 at 7:43 am #156693

c 2345
Participant

awsome work Humayon,
boldgrid does not work with downloadmanager. maybe after they update.
so I switched over to elementor.
had some small issues, but wpdm very fast solved every one of them.

  • This reply was modified 2 years, 10 months ago by c 2345.
Jul 8, 2021 at 9:43 am #156728

Humayon
Moderator

Hello @scottw,
Glad to hear that your issues have been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Viewing 16 posts - 1 through 16 (of 16 total)

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