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Google Drive Video Downloads no longer working.

Viewing 12 posts - 1 through 12 (of 12 total)
Jul 4, 2021 at 8:20 pm #156098

Kevin Gregson
Participant

Hello,

I have updated to the latest download manager version but the Google Drive links to .mp4 files seem to have stopped working. The .pdf files download fine, but I’m getting a Google Error:

docs.google.com refused to connect

For all the .mp4 files?

Jul 5, 2021 at 3:10 am #156112

Humayon
Moderator

Hey @kevgregson,
Make sure that you are using the latest version of WPDM which is 3.2.01.
Also, have you configured this section properly by following the below link?

Google Drive Explorer


If still, the problem exists then please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it.
Thank you

Jul 5, 2021 at 8:16 am #156158

Kevin Gregson
Participant

Hello,

I think I’ve identified the problem, but not sure on the solution. The downloads work dependent on the file size. If the file is bigger than a certain size I get the error. Is there a setting which is causing this issue?

Thanks,

Jul 5, 2021 at 8:43 am #156164

Humayon
Moderator

Hi @kevgregson,
Please share your related file/package/page URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thanks.

Jul 5, 2021 at 9:16 am #156179

Kevin Gregson
Participant
This reply has been marked as private.
Jul 5, 2021 at 11:11 am #156191

Kevin Gregson
Participant
This reply has been marked as private.
Jul 6, 2021 at 10:24 am #156383

Kevin Gregson
Participant
This reply has been marked as private.
Jul 6, 2021 at 1:58 pm #156422

Humayon
Moderator

Hi @kevgregson,
Thank you for your patience.
Our dev team is investigating and working hard to fix the issue. There might be an update coming within 24 hours.
So, please be patient and cooperate with us.
With Regards

Jul 7, 2021 at 5:32 pm #156638

Kevin Gregson
Participant

Hey no problem. I did just perform an update but the problem still persists.
Kind regards

Jul 8, 2021 at 7:54 am #156695

Humayon
Moderator

Hello @kevgregson,
Please check now your download issue has been resolved.
Thank you

Jul 8, 2021 at 8:05 am #156699

Kevin Gregson
Participant

Thank you, this has resolved the issue. Much appreciated!

Jul 8, 2021 at 9:45 am #156730

Humayon
Moderator

Hi @kevgregson,
You are welcome.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)

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