Humayon

Hello @ajay,
Hope you are well and doing great.
Well in this case you can remove the linked domain to use the key with a new domain.
FYI, The license key will work with the latest version of WordPress Download Manager Pro. And if you are using a very old version, there may require a manual upgrade (If auto-upgrade doesn’t work).
However, you can download the latest version from Premium Download Area as well.
More details can be found in the below link.
https://www.wpdownloadmanager.com/doc/settings/license/
Thank you

Hello,
Hope you are well.
Since you are using the latest version of the WPDM Directory Add-on. So, please use the updated shortcode from the below link. Hopefully, your problem will be solved.
https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/
Also, your admin URL is not working. Please check this.
Thank you

Hi @b-maria,
Yes, I was working and solved your problem
Everything is working fine now and updated.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Thank you.

Hello @b-maria,
It may be got marked as spam that’s why it was hidden. I have unspammed it.
Let me check and will let you know if you need to order or not.
Thank you.

Hi @cleartouch,
Please check the below link now as we have resolved your issue successfully. It was showing like this in incognito mode. There was a CSS conflict that’s why the forms were not showing.
https://staging18.getcleartouch.com/downloads/
Thank You

Hello @sehdcomm,
Welcome to the support forum and sorry for the inconvenience.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello @noomia,
Sorry for the inconvenience.
FYI, if you add a file through the WordPress media library or even if a file is added from any remote location as a URL then the file size will not be calculated automatically.
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank you

Hello @mauro-dainelligrado360-it,
Please add the below css in order to hide theView button specifically.

a.wpdm-pdf-preview {
    display: none !important;
}

However, you can disable both of the buttons by following this.
Thank you

Hello,
Hope you are well. And sorry for the inconvenience. We have released the latest version 3.2.12 of the WPDM plugin and add-ons. According to the latest update of WPDM, you also need to update the other add-ons as well. Please update them, or you can download the latest version add-ons from here.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Hi @sanka33,
Sorry for the inconvenience.
We have found the issue and it will be adjusted with the upcoming add-on update.
Thank you for your cooperation.

Hello @promultis,
Have you tried after deactivating the WPDM Pro plugin that the Elementor is loading or not?
Also, since you are not using the downloads page/link anymore so you can switch back to the Post name permalink which will solve your issue.
Thank you.

Hello @abakar-musalaev,
If you have validity then you will be able to download it free from the below link.
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
However, you can provide us with your temporary admin login info in a private reply and activate there the pop so that we can debug it properly.
Thank you

Hi @neggard,
Hope you are well.
For Category access and package roles please follow the below steps as I describe below,

Before giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for Allow Access option or giving a particular role on it like as I image attached or as usual for select member option too,
https://share.getcloudapp.com/X6ulq4yo because
 

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link.
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Hope you understand now.
Thank you