Humayon

Hello @designbarb,

Thank you for writing back to us.

Regarding The problem seems to be with the synchronization of the actual download image files and the CSV once uploaded to Download Manager?!

Make sure that the image path is valid before importing.

No, we don’t modify any changes without a client’s permission.

Also, we don’t think it’s due to lightbox settings. But, If you think the lightbox setting is causing such issue then you may revert it to prior.

Apart from that, about the missing image, we are not aware of it as we haven’t modified anything.

Please double-check from your side whether any other plugin or any configuration is causing such an issue or not.

With Regards

Hello @potam,

Thank you for contacting us.

Please check now we have processed your request.

Best Regards

Hi @designbarb,

Glad to hear that.

Feel free to reach out and report your findings whenever you need.

I will try my best to help you.

Have a good day!

Hello @cialgar,

Thank you for your reply.

I have tested the same CSV file in a fresh installation instance and it worked perfectly for me.

Can you please clear your site cache? Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

If still, the problem exists, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Regards

Hello @cialgar,

Please update your WPDM Pro to the latest version, which is right now 6.1.5.

I have tested your provided CSV file with the latest version, and it worked successfully.

Please check the below screenshots.

https://prnt.sc/j4c4K0EmUfe9

https://prnt.sc/pFEzEk9R1pjs

Thanks.

Hello Andrew,

Thank you for writing back to us.

Regarding your questions please check the answer below.

1. Go here https://nfpsoccer.co.uk/download/6-conditioned-game-various/ and click on the first download link.
It’s working fine after disabling this theme option here: https://prnt.sc/fovTcXwKJrHu.

2. The CSV file link you have shared is not working. Please check this: https://prnt.sc/oIFo5NQGyk-c.

3. There is a column named files in the CSV file. You need to upload your related file in the wp-content/uploads/download-manager-files first by using FTP software or even via cPanel before importing files and then simply put the file name in the CSV file under the files column. Here’s the reference screenshot: https://prnt.sc/R21-9ZzurTqU

4. If your files are in google drive then please put your related google drive file URL in the CSV file under the files column before importing. However, if your files are on the server then follow the step 3 procedure.

Regarding the FTP upload procedure, you can follow this helpful documentation: https://www.wpkube.com/bulk-upload-files-wordpress-via-ftp-methods/.

I hope that helps and let me know if you have any queries regarding this.

Thanks.

Hi Tom,

In addition to the previous reply, I want to let you know that specifically, you can use the [wpdm_category] shortcode.

Apart from that, if you want a more aesthetic look and additional functionality then you can check our WPDM Directory Add-on demos.

WPDM Directory Add-on

Please let me know if you have any questions regarding this.

Regards

Hi @vazzgo,

Greetings for the day.

Unfortunately, right now we don’t have such a feature in the WPDM plugin.

However, we may add this in a future release if more similar requests come.

Regards

Hi Andrew,

Please accept my apology for the inconvenience.

However, please check the below reply regarding your referred questions for the #post-170325.

1. In here: https://nfpsoccer.co.uk/download/1-example-title-x/?ind=1&filename=another-file.doc#locked
If you enable password lock, you have to add a password, and please keep the password field empty.

6. For: https://nfpsoccer.co.uk/download/6-conditioned-game-various/
Please make sure that all files are existing/available on your server, as I see two are available and the other two are missing so far.

5. In here: https://nfpsoccer.co.uk/download/5-technical-practice-3-v-2-combination-play/
Downloading is working fine. It will work appropriately as long as the file exists, but it is opening on a modal window due to the featherlight js library included with your theme.

I am looking forward to hearing back from you.

Hi @bachcatshop,

Greetings and Welcome.

Please open a separate forum topic by describing your issue there properly.

Thanks

Hello there,

Thank you for the error logs.

It seems other plugin issues are appearing on your website currently.

You might need to fix the other plugins issue before we check for ours.

We are looking forward to hearing back from you.

Regards

Hello there,

Thank you for informing us.

I have forwarded your request to our core development team, and they have informed me that we will add the Paystack support soon.

We appreciate your patience and cooperation regarding this.

Best Regards