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Upgraded to wordpress 5.9.2 and visual/text editor box is blank in all files

Viewing 11 posts - 1 through 11 (of 11 total)
Mar 23, 2022 at 6:32 am #170237

gemma newman
Participant

Hi all,

I updated to the most recent WordPress version, and have just tried to edit a file in WPDM:

The text box is white, yet when I click and highlight the text is there, in code form, but white!
The tabs (visual / text) are not toggle-able

The front end remains as it did, yet the back end, I can’t see what I need to edit and it would have to be code.

I’ve tried:
– Clearing browser and all hosting / site cache
– Debugging in wp-config
– Deactivating plugins
– Updating all plugins

Thanks in advance, Gem

Mar 23, 2022 at 8:12 am #170246

Humayon
Moderator

Hello @gemnewman,

Greetings and Welcome.

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Thanks

Mar 23, 2022 at 8:27 am #170247

gemma newman
Participant
This reply has been marked as private.
Mar 23, 2022 at 1:30 pm #170263

Humayon
Moderator

Hello there,

Your site is not accessible and showing like this: https://prnt.sc/CjLMz8citZbP.

If you want, you can provide us with your staging website access by using the below plugin.

WP STAGING WordPress Backup Plugin – Migration Backup Restore

We are looking forward to hearing back from you.

Mar 25, 2022 at 8:45 am #170352

gemma newman
Participant
This reply has been marked as private.
Mar 25, 2022 at 3:26 pm #170366

gemma newman
Participant

Hi,

Having contacted my hosting company, they said it’s a problem with this plugin.

Since then I have also found that I cannot change the featured image.

These problems are exclusive to WPDM and all other plugins are working as they should.

Please can someone help me as I have customers waiting for new downloads.

I’m also getting this on the download edit page:
Fatal error: Uncaught TypeError: array_filter(): Argument #1 ($array) must be of type array, null given in /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php:452 Stack trace: #0 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php(452): array_filter() #1 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php(77): WP_User_Query->prepare_query() #2 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/user.php(763): WP_User_Query->__construct() #3 /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/user.php(1495): get_users() #4 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/includes/meta-boxes.php(917): wp_dropdown_users() #5 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/includes/template.php(1395): post_author_meta_box() #6 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/edit-form-advanced.php(688): do_meta_boxes() #7 /home/u613751036/domains/sandtosalt.com/public_html/wp-admin/post.php(206): require(‘/home/u61375103…’) #8 {main} thrown in /home/u613751036/domains/sandtosalt.com/public_html/wp-includes/class-wp-user-query.php on line 452

Thanks, Gemma

  • This reply was modified 2 years, 1 month ago by gemma newman.
Mar 26, 2022 at 7:48 am #170387

Humayon
Moderator

Hello there,

Thank you for the error logs.

It seems other plugin issues are appearing on your website currently.

You might need to fix the other plugins issue before we check for ours.

We are looking forward to hearing back from you.

Regards

Mar 27, 2022 at 6:52 pm #170424

gemma newman
Participant

Ok, If I add the staging plugin, will you help me then?

I have disabled all the plugins and I’m still only having problems with WPDM!

Thanks,

Mar 28, 2022 at 4:24 am #170425

Humayon
Moderator

Hello there,

We will try to help.

However, in our test environment, it’s working fine.

It seems it’s occurring only on your site.

Thanks.

Mar 28, 2022 at 1:47 pm #170450

gemma newman
Participant
This reply has been marked as private.
Mar 28, 2022 at 3:09 pm #170462

Humayon
Moderator

Hello gemnewman,

I am trying to resolve your issue ASAP; whenever I attempt to log in to your staging website, it’s showing me an error and not letting me log in to debug the issue.

Have a look at this: https://prnt.sc/sB_q8CbxP8cp

I am looking forward to hearing back from you.

With Regards

Viewing 11 posts - 1 through 11 (of 11 total)

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