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Humayon

Forum Replies Created

Viewing 25 posts - 2,501 through 2,525 (of 2,803 total)
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Jun 16, 2021 at 11:54 am in reply to: Deactivate all my auto renewals #155325

Humayon
Spectator

Hi @infomedia,
Hope you are doing well.
Please email to the below address with your Order Id detail and you will get an update from the accounts team ASAP.
support@wpdownloadmanager.com
Thank you

Jun 16, 2021 at 10:38 am in reply to: How to remove custom post? #155323

Humayon
Spectator

Hi,
You are welcome.

Also, Here is the free template override procedure I just made for you.
More details can be found here.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Jun 16, 2021 at 8:29 am in reply to: Allowing user in FrontEnd to sharing his packages only with the administrator #155321

Humayon
Spectator

Hello @rossiello,
We are sorry to say that it’s not possible. It requires some customization work.
You can contact our customization team through the email address which is given below.
customize@wpdownloadmanager.com
or
through this link.
With Regards

Jun 16, 2021 at 8:23 am in reply to: A simple dropdown of categories option #155320

Humayon
Spectator

Hi @nextgenadv,
We are sorry to say that currently, it is possible only with the Gutenberg Blocks add-on. However, we may add support for the Elementor Addons as well in a future release.
Hope you understand now.
Thanks

Jun 16, 2021 at 7:21 am in reply to: Allowing user in FrontEnd to sharing his packages only with the administrator #155316

Humayon
Spectator

Hello @rossiello,,
In this case please use the below add-on.

WPDM Default Values


Thank you

Jun 16, 2021 at 7:01 am in reply to: Allowing user in FrontEnd to sharing his packages only with the administrator #155313

Humayon
Spectator

Hi @rossiello,
Thank you for reaching out to us.
Please follow this as we all this Frontend access setting and I hope your problem will be solved.
Let me know if you need further assistance regarding this matter.
Best Regards

Jun 15, 2021 at 4:31 pm in reply to: Target Page when clicking email download button #155294

Humayon
Spectator

Hello @evince,
Please check now we have resolved your issue and the download is working fine. There was a small bug in the form lock add-on. We have adjusted it on your site for now and it will be included in the next plugin update as well.
However, about the form lock check box, you have not entered the Terms and conditions checkbox labeling like this that’s why it seems wrong to you.
Hope you understand now.
Thank you

Jun 15, 2021 at 1:29 pm in reply to: Download is not working #155289

Humayon
Spectator

Hi @claudiahaenen,
Thank you for reaching out to us.
You can change maximum upload size easily by following this or contact hosting provider they will help you properly.
However, you can use the below add-on in order to upload packages/files from dropbox.

Dropbox Explorer


You can configure the add-on properly by following this.
If still the problem exists then please follow and configure by following the below link.

Upload and download is not working


Thank you

Jun 15, 2021 at 12:01 pm in reply to: Custom Audio Player #155285

Humayon
Spectator

Hi,
Sorry that I did not get that.
But I don’t see such kind of audio player on that above-mentioned site.
Please check this.
Can you please let me know how can I generate such an audio player?
Than you.

Jun 15, 2021 at 9:28 am in reply to: Custom Audio Player #155276

Humayon
Spectator

Hey,
Please add the below CSS and it will be solved. After applying the below codes please clear your browser and website cache.

.mejs-audio {
    display: none !important;
}

Thank you.

Jun 15, 2021 at 9:24 am in reply to: Default Values not applying to files uploaded on front end uploader #155275

Humayon
Spectator

Hi @ladygagahistory,
Please check now we have resolved your issue and it is working properly. We have missed an URL scenario condition there before and it’s fixed now.
Thank you

Jun 15, 2021 at 8:53 am in reply to: Custom Audio Player #155271

Humayon
Spectator

Please share the relevant page URL so that I can provide you with the exact valid CSS.
Thanks

Jun 15, 2021 at 8:48 am in reply to: Custom Audio Player #155269

Humayon
Spectator

You are welcome.
Have a good day.

Jun 15, 2021 at 8:31 am in reply to: Custom Audio Player #155266

Humayon
Spectator

Greetings @sethu,
Hope you are well.
In order to implement the above-mentioned audio player, it requires some advanced customization.
Please contact with the cusmization team through the below email address.
customize@wpdownloadmanager.com
or
through here.
Hope you understand.
Thanks.

Jun 15, 2021 at 8:08 am in reply to: Problem with “Insert URL” #155265

Humayon
Spectator

Hello @pierreg,
Sure, no problem at all.
We are checking and working on your other issues. we Will let you know the update on the relevant topics ASAP.
Thank you

Jun 15, 2021 at 7:39 am in reply to: How to remove custom post? #155264

Humayon
Spectator

Hello @savc-2021,
Please follow this screencast I just made for you. Hope now you will be able to remove a post page after a PDF was created.
Alternatively, there are other link templates without page links. Please try using the shortcode:
[wpdm_package id='package_ID' template='link-template-default-wdc']
Let me know if you still need further assistance regarding this matter.
Thank you.

Jun 15, 2021 at 6:57 am in reply to: Requests and downloads don’t work anymore. #155261

Humayon
Spectator

Hello @tominfo,
Please follow the below link properly in order to update your WPDM copy to the latest version.

Updating download manager to the latest version


Thank you

Jun 15, 2021 at 5:44 am in reply to: Installation Issues #155255

Humayon
Spectator

Hello,
You don’t need to use the free version when you will use the Pro version. PHPMyAdmin is fine to use.
However, there is an alternative way. Simply you can just unzip it in your pc and upload it through FTP to plugins dir and then activate it from the plugins page.
Thanks.

Jun 14, 2021 at 5:05 pm in reply to: How to remove custom post? #155239

Humayon
Spectator

Hi @savc-2021,
Thank you for reaching us.
Can you please provide us with a screenshot of the section you want to remove? Also, if you don’t want to create a new package/file from Downloads ► Add New then you can go to Downloads ► Asset Manager, upload the file and share it using asset shortcode.
Best Regards

Jun 14, 2021 at 5:01 pm in reply to: Add a captcha validation to registration form #155238

Humayon
Spectator

Hello,
Please fill up the required fields by following this.
Let us know if you need further assistance regarding this matter.
Thanks.

Jun 14, 2021 at 4:48 pm in reply to: Installation Issues #155237

Humayon
Spectator

Hi @cdierkermacoairfans-com,
There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

Also, You can change the memory_limit in the php.ini for your server. If you don’t know how to change it then contact with hosting provider.

If, still the problem exists then please share your temporary admin login info in a private reply so that we can debug and give you a better solution about it.
Thanks.

Jun 14, 2021 at 4:19 pm in reply to: Upload and download is not working #155236

Humayon
Spectator

Hello @rossiello,
Please open a new topic and provide your related front-end upload page URL and admin login credentials in a private reply so that we can debug and give you a better solution.
However, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Thank you

Jun 14, 2021 at 11:18 am in reply to: Failed Network Error #155224

Humayon
Spectator

Hi @chinolz,
We have inspected it. In this case, you can use the below add on.

WordPress Amazon S3 Storage Plugin


Hope your problem will be solved.
Thank you

Jun 14, 2021 at 10:09 am in reply to: Failed Network Error #155220

Humayon
Spectator

Hi @chinolz,
Actually, it might happen due to an unstable internet connection. However, this kind of issue could be related to server settings as well. Maybe the process is timing out.

Also, thank you for the login credentials. We will check and let you know about it ASAP.
Thanks.

Jun 14, 2021 at 9:50 am in reply to: Add a captcha validation to registration form #155218

Humayon
Spectator

Hi @infopanese-it,
Thank you for reaching out to us
Make sure that you have configured the Access Settings section properly by following this screenshot.
With Regards

Viewing 25 posts - 2,501 through 2,525 (of 2,803 total)
1 2 3 … 100 101 102 … 111 112 113