Nayeem Riddhi

Hello CIALGAR,

Can you please, give your temporary wp-admin login details in a private reply for checking the issue again. If the issues again persist, I shall again forward them to our related authority.

Thank you and regards

Hello Nadine,

Do you want to pass the id within the shortcode [wpdm_carousel category=”category-id”] with a click event and open a new page/interface for that? please elaborate on it.

Thank you and regards

Hello Anh Tuyet,

Are you using the latest version of WPDM and want to remove the google font/google font feature. if possible, please reactivate your login credentials for adjusting the issue.

Thank you and regards

Hello Triet,

The auto-renewal has been stopped for you. Let us know if you face any issues next time.

Thank you and regards

• This reply was modified 4 years ago by Nayeem Riddhi.

Hello Joseph,

I have already transferred the issue to our team developers.

Thank you and regards

Hello Adams,

You can use custom link-template within these pages for download packages and remove the download count and file size section. Thus, It may help you. please check and let me know.

Thank you and regards

Hello Nadine,

I have checked that here you have used the wpdm_packages shortcode, can you please elaborate how you want to implement the [wpdm_carousel category=”category-id”] feature here? please let me know.

Thank you and regards

Hello Michael,

For this issue, I have checked that, there are many plugins installed on your side. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.

Thank you and regards

Glad to hear that, your problem has been resolved

Thank you and regards

Hello Meredith,

Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Mario,

Hope you are well. Have you checked the add-on doc?

Google Drive Explorer

And follow the steps properly for getting Google Drive API Credentials, please let me know

Thank you and regards

Hello Lethal,

Sorry for the delay, For full width on the page-template-default, download page, Can you please share the related URL? if possible, please, give your temporary wp-admin login details in a private reply for checking/adjusting the issue.

Thank you and regards

Hello Michael,

WP-Members plugin is not related to the WPDM plugin, but for user’s access control, you can check this add-on too,

Advanced Access Control

please check.

Thank you and regards

Hello Nadine,

I have checked your shared page. Can you please elaborate on which section we should put the code in for getting contents? please let me know, you can also provide a screenshot too.

Thank you and regards

• This reply was modified 4 years ago by Nayeem Riddhi.

Hello Michael,

Please check now, It has been adjusted from your New page Template CSS section.

Thank you and regards

Hello brett,

You can import your exported CSV file. Please follow this sample.csv file structure from the exported file, you can transfer the contents from the exported file too,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

Thus, I hope it will work properly. please let me know

Thank you and regards

Hello Adams,

please try with the below code in your theme Customizer > Additional CSS

.post-22933 .wpdm-download-link.btn {
    width: 115px;
    margin: 0 auto;
    display: flex;
    justify-content: center;
}

.post-22937 .wpdm-download-link.btn {
    width: 115px;
    margin: 0 auto;
    display: flex;
    justify-content: center;
}

.post-22935 .wpdm-download-link.btn {
    width: 115px;
    margin: 0 auto;
    display: flex;
    justify-content: center;
}

I hope it will be worked properly then. please let me know

Thank you and regards

Hello Triet,

Hope you are well. Please give your order ID in a private reply. And please let us know, how can we help you with any issue.

Thank you and regards

Hello Jeremy,

I have checked your issue. For checkout window is showing up twice issue, I think it may have a conflict somewhere. Am I able to enable/disable other plugins for checking issues? please let me know.

Thank you and regards

For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may have to follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/, and also you can also follow the Tools > export/import feature of WordPress native use too. I hope it will be worked also.

And For transferring WPDM, you may also can use a good FTP tool or you can also follow this doc too, https://wordpress.org/support/article/moving-wordpress

Please let me know

Thank you and regards

Hello natalie,

Hope you are well. The error attached in the image indicates that the table’s PRIMARY KEY is not set to AUTO-INCREMENT,

To resolve the issue:

Check that there is a PRIMARY KEY set on your table and that the PRIMARY KEY is set to AUTO-INCREMENT. Please check and let me know

Thank you and regards

Hello brett,

Hope you are well. And sorry for the inconvenience. Have you followed this doc,

Bulk Import

And this sample.csv file structure,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

please let me know

Thank you and regards

Hello Jeremy,

Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Robert,

The code was in your Theme Options > Custom CSS.

Thnak you

Hello Perry,

Ok, I am checking from my side for your category images for the download page and providing the solution.

Thank you and regards