Forum Replies Created
I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello HappyHelper,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have forwarded your concern to our team. Please kindly let me know if you have any more queries.
Thank you and regards
If expired, you need to again renew it thus you may can use the plugin. Please kindly check.
Thank you
Please kindly also share the order id details thus I can forward it to our team.
Thank you
If active not expired you should able to download or use license for upgrade the plugin. Please kindly check.
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Please kindly check such this options from Download > Settings > Amazon S3 as i screenshot attached,
Please kindly check.
Thank you
It is working properly from my side, please kindly check this screen record, https://www.loom.com/share/f6e8e2b589d947ca9cff4f3be55c54d2, please kindly check.
Thank you
I have forwarded your concern. Thanks for being with us.
Thank you.
Does your order is active now with auto-renew, if expired and turned off, you will not able to use the latest version or download the latest version from your account or update your version from WP Admin > Plugins section with your license? please kindly check.
Thank you
Please kindly send an order note for this issue from the account associated with the active order 5c5c4df3705a2 from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, you can also check
Order Note tutorial here : https://youtu.be/h46gJwjtcV8?si=7NMaTG0KI8KYbrR6. Please kindly check
Thank you
I have updated information from our team that, please kindly download the latest version again from your user dashboard account from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, and Select Backblaze B2 as the Storage Provider also use the Backblaze access key and secret key. Please kindly check.
Thank you
I have checked from here now, https://modifyre.com/download/sample-download/, it is working properly for the file cart. Please kindly check.
Thank you
Hello HappyHelper,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. I have checked that the dropzone dark mode is ok on demo site, please kindly elaborate on it. And for private message issue, we are checking the issue, I have already forwarded the issue to our team. Please kindly check and let me know if you have any queries more.
Thank you and regards
Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. The file cart features are working properly on our testing site, you can also check from here, https://pro.wpdm.online/wpdm-package/test-package. Can you please let me know which versions of plugins, add-on you are using? if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have updated information from our team that, It will be fixed in the next update. Please kindly let me know if you have any more queries.
Thank you and regards
Hello Simon Mogren,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Sherry,
Hope you are well. Thanks for writing to us. Updating your card information is possible when your orders will expire. I hope you have understood. Please check and let me know, if you have any queries.
Thank you and regards
Issue has been fixed on your site. Please kindly check now.
Thank you
In the meanwhile can you set the error log checking monitor by the instruction here, https://pipstrend.com/wp-admin/ as the image attached,
Please if possible do.
Thank you
Yes sorry. Really sorry for your business. I am again knocking to our team member thus if possible the issue can be resolved directly from your site before the next release or update.
Thank you
What extra information should i provide? If you are meaning.
Thank you
I have information from our team that, The issue has been Identified, it will be fixed in the next update. Please kindly check.
Thank you
Ok, doesn’t matter. What you tell me. I have gave the instructions. Also forwarding to other team-mate.
Thank you