Nayeem Riddhi

Please check your credentials and connect again. I hope thus this works properly for you. Please kindly check.

Thank you

It is not connected yet, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly check.

Thank you

Please kindly connect and check from incognito mode again. I hope it should work for you.

Thank you

Hello Nora Davia,

Hope you are well. Please kindly open your issue related topic here, https://www.wpdownloadmanager.com/support/forum/download-manager-free/ or here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro/, please kindly check.

Thank you and regards

The issue appearing when you are disconnecting OneDrive Account from here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly connect here always the account to Onedrive. Please kindly check.

Thank you

You may find the update version information from WP Admin > Plugins menu for the WPDM plugins, add-ons. Please kindly check.

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I hope the fix should come at the end of the month. Thanks for your appreciated patience.

Thank you

It is an extra option or you can tell combination of fields, you can also keep a feature request here for this option, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, Please kindly check.

Thank you

Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and regards

You are welcome. Please kindly let me know if you have any queries more.

Thank you

Hello Matthew Burr,

Hope you are well. You can modify the login or register files code, appearance by following this documentation:https://www.wpdownloadmanager.com/doc/template-files/, the login and register files contents are located here: download-manager/src/User/views. Please kindly check and let me know if you have any queries more.

Thank you and regards

Now visting wp admin page, giving Sorry, you are not allowed to access this page. message, please kindly check.

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I have logged in but can’t able to access admin, please kindly check which role you have added for this credentials, please kindly check.

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It has been in private reply, but accessing the URL shows a critical error. Please kindly check.

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Hello Willy Lin,

Hope you are well. The One drive add on working properly in your testing site. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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I have information from our team that, You will not be charged again. Please kindly check.

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Such issue not reporting by other users. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Can you please share the video here in private reply for checking? Also for small preview issue, you can adjust it by inspecting the browser and adjust the width and height and add the css in your site thus it may overwrite the preview issue. You can find tutorial how to inspect the browser and adjust the html css. Please kindly check.

Thank you

You can add a special field by customizing the code, or you can take a customization service from our team. Please kindly check.

Thank you

Hello Samuel Adeosun,

Hope you are well. please kindly send an order note for this issue from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, you can also check
Order Note tutorial here : https://youtu.be/h46gJwjtcV8?si=7NMaTG0KI8KYbrR6. Please kindly check

Thank you

Hello Christopher Roth,

Hope you are well. The refresh parameter is a cache-busting mechanism. It generates a unique value each time a download URL is created to prevent:

– Browser caching – Ensures users get a fresh download link each time
– CDN/proxy caching – Prevents intermediate servers from serving cached links
– Link caching – Forces each URL to be treated as unique

The value is generated using uniqid() . time() which creates a timestamp-based unique identifier like 69c2eab48d0841774381748.

Solution to Remove the “refresh” Parameter

Add this to your active theme’s functions.php:

// Remove refresh parameter from download URLs

  add_filter('wpdm_download_link', function($html, $params) {
      $html = preg_replace('/&refresh=[^&"\']*/i', '', $html);
      $html = preg_replace('/\?refresh=[^&"\']*&/', '?', $html);                                                                                        
      $html = preg_replace('/\?refresh=[^&"\']*/i', '?', $html);
      $html = str_replace(['?&', '&?'], '?', $html);                                                                                                    
      return $html;
  }, 10, 2);

Please kindly check and let me know if it works for you.

Thank you and regards

Sorry for the inconvenience. The option you want to achieve needs additional adjustment; it is not directly a field, but a combination of two fields/options. Please kindly check.

Thank you.

For changing User Login ID placeholder needs to adjust it in another way. It is /download-manager/src/User/Register.php file, you can’t able to do by template overwriting, but you can do with a filter hook, You can use a filter hook in your active theme’s functions.php file text. Add this code to your theme’s functions.php file or use a code snippets plugin:

add_filter(‘wpdm_register_form_fields’, function($reg_data_fields) {
// Change the placeholder text for username field
if (isset($reg_data_fields[‘username’][‘attrs’][‘placeholder’])) {
$reg_data_fields[‘username’][‘attrs’][‘placeholder’] = ‘Create Username’;
}

// Optionally change the label as well
if (isset($reg_data_fields[‘username’][‘label’])) {
$reg_data_fields[‘username’][‘label’] = ‘Create Username’;
}

return $reg_data_fields;
});

Please kindly check it it works for you.

Thank you and regards

I have forwarded your concern to our team. Please kindly let me know if you have any queries more.

Thgank you