Forum Replies Created
The issue has been been adjusted from your site. Please kindly check now. Please backup this file for the next update version, download-manager/src/__/FileSystem.php. Please kindly check.
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I have updated information from our team that, Please kindly update WPDM PRO version to the latest if you are using any older version, please download it from here the latest now, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases . Please kindly check.
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The main searchbar will work for packages search by their name, not with any attached meta value like category, tag etc of packages. And for date filtering issue, We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I will try to reproduce the issue on our testing site, and you will be updated accordingly about the issue.
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I will try to reproduce the issue on our testing site, and you will be updated accordingly about the issue.
Thank you
Hello tamerax,
Hope you are well. And sorry for the inconvenience. Can you please let me know which shortcode you are using? Also the WPDM add-on, plugin version. Please kindly check.
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Can you please temporarily turn off the cache plugin for a few moments and try again to see if the issue is still appearing? Please kindly check.
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You have shown various ways the issue may be appearing from your side. Can you please tell me a specific way the issue may be appearing, like when re-ordering the attached files, or duplicate attached files are generating the issue. Please kindly check.
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Hello JK,
Hope you are well. I have checked your video and also tested the issue in our testing site here, https://pro.wpdm.online/wpdm-package/pdf-attachment-test/, it is working properly as expected here. Can you please let me know if you are using any caching plugin or similar that may making conflict. Please kindly check and let me know.
Thank you and regards
Hello Bo Jangles,
Hope you are well. Are you searching for the categories display hierarchy? Can you please check these add-ons demo, display of shortcodes,
Please kindly check and let me know.
Thank you and regards
Hello Esteban Rubiales Choquet de Isla,
The __wpdm_client cookie is used by the WordPress Download Manager plugin to track downloads and manage user sessions for download access control.
You can disable it by this, define('WPDM_ACCEPT_COOKIE', false); in your wp-config.php file.
Disabling it with define('WPDM_ACCEPT_COOKIE', false); in wp-config.php may have these effects:
1. Download history tracking may be affected – the plugin won’t be able to properly track which user has downloaded what files
2. Download limits per user might not work correctly since the plugin can’t track individual users reliably
3. Some premium features like download resume might be impacted
4. Guest download functionality might have limitations
If your site doesn’t rely heavily on these features or if you’re using user registration for downloads instead of guest downloads, the impact might be minimal.
The plugin should still function for basic downloads, but session-based features will be limited. This approach could be useful if you’re trying to make your site more privacy-focused or GDPR compliant.
Please kindly check.
Thank you and regards
Our team wants to check the issue on your site and asked you to share credentials along with the URL so that we can check the terms lock issue properly. Please kindly share credentials in a private reply.
Thank you.
Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
We generally do not solve issues via UltraViewer or TeamViewer; however, can you test with one package giving a lock option, and then from the default value settings, disable that lock option and then update? If it is not working in this way, please check if you are using the latest version of the WPDM main plugin and the default value add-on. It can have also a conflict between your plugins or theme. You can disable your other plugins one by one to test for any conflicts. You may also switch to another theme for checking. Please kindly check.
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Disabling the lock for packages is working properly from our testing site. If possible, can you please give your temporary wp-admin login details in a private reply to check the issue? please kindly check.
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Which option or lock option you want to apply for your all packages? please kindly let me know.
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Hello Ishan Bhandari,
Hope you are well. Are you trying to change lock option some packages same and some are others, if so, then please turn off default settings apply for all packages and manually change packages lock options from their settings. Please kindly check.
Thank you
Releases, changing code, and the changelog are adjusted by our development team and our authority. Please let me know if you have any further queries.
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Hello HappyHelper,
Hope you are well. You can check the changelog for latest version details here, https://www.wpdownloadmanager.com/changelogs/. And for the issue are you talking about admin side file attached list or frontend file list? Please kindly check.
Thank you
Some may get helpful for this part of AI. And we have also documenation on it, https://www.wpdownloadmanager.com/doc/ai-settings/, so as part of latest technology, it may helpful for others. Thanks for understanding.
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Here our developers added this feature for making more ease creating templates, when you are giving instruction to AI, It is helping you. I hope it will be beneficial for you for building your products and site. Please kindly check.
Thank you.
Hello Sitcom Software,
Hope you are well. Thanks for writing to us. You can disconnect your added domain from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and then connect the license which you are planning to continue next, thus I hope you can update the Pro plugin there too from your sub domain. Please kindly check.
Thank you
Hello Jason Emanuelson,
Hope you are well. Can you please let me know which AI feature of Download Manager you want to turn off? Does the option Generate Template With AI you want to disable/turn off? Please kindly let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards