Forum Replies Created
Sorry for the inconvenience. I have again forwarded the information about the issue to the relevant team. Thank you for your patience. Please kindly check and let me know if you have any more queries.
Thank you and kind regards.
You can also fully customize the section following this doc,
Overriding from your active theme /{active-theme}/download-manager/author-dashboard/new-package-form, this way.
Please kindly check and let me know if you need more clarification or help.
Thank you and reagrds
Hello Dan Bolo,
Hope you are well. And really sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check or adjust the issue. Please kindly check.
Thank you and regards
Sorry for the inconvenience. I have already forwarded this issue too to our related team. Please kindly check and let me know if you have any further queries.
Thank you and kind regards.
Hello x472134,
Hope youa re well. And sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please check and let me know if you have any further queries.
Thank you and kind regards.
If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue. Our team want to check also adjust if possible for the issue. Please kindly check
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Please kindly check from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, if it is named as download-manager-7.2.3.zip from your order. Please kindly check again.
Thank you
Please kindly check from your account, if it is already there or not. Please kindly check.
Thank you
For reset password email, We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Can you please kindly share the screenshot where you want to adjust, thus I can check and try to provide a solution, you can upload your screenshot here, https://imgbb.com/, please kindly check.
Thank you and regards
Hello Everyone,
Hope you are well. I am really sorry for the inconvenience. I have tested different themes on localhost and the live site. You can also check it live here:
The lock options are working properly. Please kindly upgrade your version to the latest version 7.2.3. Also, you can check for conflicts between active plugins or active theme. You can disable plugins one by one to test if there are any conflicts. You may also switch to another theme for checking. If possible, please also share the related URLs and give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and kind regards.
Hello HappyHelper,
Hope you are well. If you are talking about [wpdm_frontend] shortcode, you can hide and show options with shortcode parameter, please kindly explore the doc here, https://www.wpdownloadmanager.com/doc/wpdm_frontend-front-end-uploader-ui/, and for adding custom field for frontend uploader, you can use this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/. Please kindly check and let me know if you have any queries more.
Thank you and regards
Hello Andreas Bufe,
Hope you are well. And sorry for the inconvenience. Password modal is working properly as expected here on our testing site, https://free.wpdm.online/download/password-modal-test/. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. And can you please elaborate more on your backend modal issue, you can share related URLs, if possible also can share site login credentails in a private reply for checking. Please kindly check.
Thank you and kind regards
Please kindly share the related URL.
Thank you
Hello Coordinatrice MSP Oleron Nord,
Hope you are well. And sorry for the inconvenience. If you are capable of resetting password, you can do reset the password with your relavent account. Please kindly check.
Thank you and regards
Hello Sims Advertising,
Hope you are well. For checking the issue in detail, can you please kindly share the related URLs. If possible, also please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear this. Please kindly let me know if you have any queries more.
Thank you and regards
Hello John Walter,
Hope you are well. For cancelling auto-renew please send an order note from your account , Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
Thank you and kind regards
Can you please list what issues are coming in the latest versions so that we can check further. If needed, you can also share the related URLs and your admin access in a private reply for checking the issue further. Please kindly check.
Hello Maria Kadison,
Hope you are well. And sorry for the inconvenience. You can try resetting your password by your email. And for cancel auto renew, please kindly send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, You can also follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ. Please kindly check and let me know if you have any queries more.
Thank you
Can you please confirm if download-manager-7.1.0 is working properly as well, that we can understand from which version the issue is coming. Please kindly check.
Thank you
I think it is your Stripe account issue, because you have changed your email address related to WPDM profile. You may can change the email from your Stripe account. Please kindly check.
Thank you
Can you please check this older version of WPDM Pro plugin, download-manager-7.1.0 , https://we.tl/t-tCcKVw0Cvt, if it is happening with latest version shortcode [wpdm_all_packages] adjustment issue. Please kindly check.
Thank you
Hello Argenis Alvarez,
Hope you are well. And sorry for the inconvenience. Can you please kindly let me know if this happens after Download Manager Pro plugin update and effected on WPDM – Advanced Custom Fields add-on? Please kindly check and let me know.
Thank you and regards