Nayeem Riddhi

Forum Replies Created

Viewing 25 posts - 1 through 25 (of 16,343 total)

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May 13, 2024 at 3:47 pm in reply to: Remove Page Link from wpdm_all_packages #195512

Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

May 13, 2024 at 3:40 pm in reply to: Remove Page Link from wpdm_all_packages #195510

Moderator

The search form is already here, https://www.wpdownloadmanager.com/support/. please check and let me know, if you have any queries.

Thank you and regards

May 13, 2024 at 3:35 pm in reply to: Remove Page Link from wpdm_all_packages #195508

Moderator

It will overwrite the plugin file and will keep as long as you don’t update the theme. please check and let me know, if you have any queries.

Thank you and regards

May 13, 2024 at 3:21 pm in reply to: Remove Page Link from wpdm_all_packages #195505

Moderator

For creating a backup for your adjusted file, you may follow this doc,

Template Files

please check and let me know if you have any queries.

Thank you and regard

May 13, 2024 at 3:01 pm in reply to: Remove Page Link from wpdm_all_packages #195503

Moderator

Hello Joe Batty,

Hope you are well. And sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to adjust the issue.

Thank you and regards

May 13, 2024 at 1:47 pm in reply to: WPDM pro Settings page error #195500

Moderator

For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. I hope you have understood. please check and let me know, if you have any queries.

Thank you and regards

May 13, 2024 at 1:20 pm in reply to: How to hide download link on fronend dasboard download history? #195498

Moderator

Please use the below CSS. You can put the CSS here Dashboard > Appearance > Customize > Additional CSS or where you want to put it.

#wpdm-dashboard-contents .dashboard-card .text-muted.text-small {
    display: none !important;
}

please check and let me know if it works for you.

Thank you and regards

May 13, 2024 at 12:55 pm in reply to: Financial statistics are wrong in the backend #195497

Moderator

if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

May 13, 2024 at 9:25 am in reply to: Financial statistics are wrong in the backend #195490

Moderator

Can you please check individual purchases too if they are ok or not rather than the total sum? please check and let me know the details.

Thank you and regards

May 13, 2024 at 8:02 am in reply to: Financial statistics are wrong in the backend #195488

Moderator

It can happen for many reasons such direct purchase with payment link or any purchases that are taken outside the WPDM system. Can you please check individual purchases too rather than the total sum? please check and let me know the details.

Thank you and regards

May 12, 2024 at 4:12 pm in reply to: Check consent box for email communication #195479

Moderator

I have checked your issue and thanks for your suggestion. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

May 12, 2024 at 3:01 pm in reply to: Financial statistics are wrong in the backend #195478

Moderator

Hello Jeremy Podger,

Hope you are well. And sorry if any inconvenience happened. Can you please share some screenshots regarding your issue? please check and let me know.

Thank you and regards

May 12, 2024 at 4:03 am in reply to: Check consent box for email communication #195472

Moderator

Hello Daniel D.,

Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check/adjusting the issue?

Thank you and regards

May 11, 2024 at 4:13 am in reply to: View count not accurate #195470

Moderator

This reply has been marked as private.

May 10, 2024 at 4:46 pm in reply to: Problems with apostrophes #195468

Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

May 10, 2024 at 9:26 am in reply to: WPDM API: package_dir property of package endpoint #195466

Moderator

Hello Rowan Stewart,

Hope you are well. Thanks for writing to us. Can you please elaborate more on how you are trying, if possible you can share the related URL and temporary wp-admin login details in a private reply to check the issue, you can also attach some screenshots too. please check and let me know.

Thank you and regards

May 10, 2024 at 9:14 am in reply to: How to hide download link on fronend dasboard download history? #195465

Moderator

Have you disabled browser inspect element on your site. It needs to enable for adjusting your issue. please check and let me know.

Thank you and regards

May 10, 2024 at 9:08 am in reply to: Subscriptions Expired Even Though Auto Renew Deducted Payment #195464

Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and regards

May 9, 2024 at 4:47 pm in reply to: URGENT: Continued Fatal Errors #195459

Moderator

For this page, https://resources.advisorsexcel.com/resource/myga-rates/ needs credentials to access. Your above shared credentials are not working for this page. please check and let me know.

Thank you and regards

May 9, 2024 at 3:18 pm in reply to: Invalid License Key Message #195456

Moderator

This reply has been marked as private.

May 9, 2024 at 2:34 pm in reply to: Invalid License Key Message #195454

Moderator

Can you please let me know too which WPDM version you are using? please check and let me know.

Thank you and regards

May 9, 2024 at 2:27 pm in reply to: Shortcodes not working #195453

Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and regards

May 9, 2024 at 1:59 pm in reply to: Shortcodes not working #195449

Moderator

Hello Jacqueline CoteSherman,

Hope you are well. And sorry for the inconvenience. Can you please let me know which shortcode which feature is not working properly? if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

May 9, 2024 at 1:56 pm in reply to: Invalid License Key Message #195448

Moderator

if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

May 9, 2024 at 1:27 pm in reply to: Invalid License Key Message #195445

Moderator

Hello Jeff,

Hope you are well. And sorry for the inconvenience. Can you please follow this doc again for collecting your license key?

License

please try to deactivate and activate again WPDM plugin. Also check by clicking the license option if your linked sites is correct or not as I image attached,

https://dai323vbo0kfx.cloudfront.net/wp-content/uploads/2014/01/Generate_License_Key.png

I hope, thus your problem should get resolved

Thank you and regards

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