Forum Replies Created
Hello Omar Saber,
Hope you are well. And sorry for the inconvenience. Please let me know if you are using the WPDM plugins and add-ons latest version. please check and let me know
Thank you and regards
I think it is not related to WPDM. It can be an issue with your theme/Tab CSS too. Please check and let me know.
Thank you and regards
Hello Ali Merchant,
Hope you are well. By disabling auto-renew you will not be able to get updates on plugins and PRO support. However, for disabling auto-renew, please share your order id details, so that I can forward your issues.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thanks for your appreciation and regards
Please check now. I have adjusted your page template from your child-theme directory. please check and let me know
Thank you and regards
Hello Jeremiah Castillo,
Hope you are well. Are you searching for these add-ons? please check the details here,
please check and let me know
Thank you and regards
We have fixed the issue. Please download the WPDM plugin again from the WPDM user dashboard area here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, and update the plugin manually. We hope it will work properly then. please check and let us know
Thank you and regards
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. thanks for your appreciation.
Thank you again and regards
Hello KOHPMINISTRIES,
Hope you are well. And sorry for the inconvenience. Can you please let me know which WPDM version you are using now? if you are using an older version, please update your plugin version to the latest. please check and let me know.
Thank you and regards
It should work as expected, please configure and set your Cron properly. I hope it will work then. please check and let me know
Thank you and regards
please check now. I have created a page template called page-template-author in this wp-content\plugins\download-manager\src\Package\views\page-templates directory. Now for the author name with 'floopy', 'wpdm-support' will not show the uploaded by field. For Keeping a backup of the file for the next update, you can check this doc, https://www.wpdownloadmanager.com/doc/template-files. The page template name is Author. please check and let me know if it works for you.
Thank you and regards
If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Anh Tuyet Ha,
Hope you are well. For collecting the cron URL you can navigate here, Downloads > Settings > Privacy > Cache & Stats > Cron URL as I image attached,
And for setup cron URL you can check this doc, https://www.wpdownloadmanager.com/mastering-cron-jobs-a-comprehensive-guide-to-creating-cron-jobs-with-cpanel-and-plesk-parallel/
Please check and let me know
Thank you and regards
Hello Omar Saber,
Hope you are well. For now, we have no discount for renewal. I hope you have understood.
Thank you and regards
Hello Sini,
Hope you are well. Can you please share with me where or you can also share the URL where you have added the translations? Please check and let me know
Thank you and regards
Hello Amit,
Hope you are well. To restrict certain files/packages with roles, you can check your File/Package > Package Settings > Allow Access option. For more details, you can check the doc here, https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/. And setting login required message You can check Downloads > Settings > Basic > Login Required Message section.
Please check and let me know
Thank you and regards
Hello Cathexis Technologies,
Hope you are well. if possible, can you please, give your temporary wp-admin login details in a private reply to check/adjust the issue?
Thank you and regards
Hello CIALGAR,
Hope you are well. Thanks for writing to us. You can try this code snippet in your page template to hide the username in the packages that the author is an admin. You have to put the user display name in the $disallowed_names array,
<?php
$post_author_name = get_the_author_meta('display_name', get_post_field('post_author', get_the_ID()));
$disallowed_names = array('admin_name', 'another_author',);
if (!in_array($post_author_name, $disallowed_names)):
?>
<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:author_name]">
[txt=Uploaded by:]
<span class="badge badge-dark">[author_name]</span>
</li>
<?php endif; ?>please check and let me know, if it helps you.
Thank you and regards
For specific category showing, you can use the category parameter. However, for the default category showing this feature is still not available now, you can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. I hope you have understood. please check and let me know
Thank you and regards
You can check now the download button and publish date are in the same line now. However, for the lining up issue, can you please elaborate on it? For page template, it is a detailed page of download packages, you can check the doc here too, https://www.wpdownloadmanager.com/doc/templates/page-templates/. please check and let me know
Thank you and regards
please check now, I have adjusted some CSS like the below from the Appearance > Customize > Additional CSS section
.w3eden .card-footer .row{ flex-wrap:nowrap;} .w3eden .card-footer .row a.wpdm-download-link { margin-top:0px;}
It is looking better than before. please check and let me know
Thank you and regards
Hello Halo Infusions,
I have checked your issue, your most of the download packages are downloading from the same page here, https://haloinfusions.com/media/. Some of them are opening in the browser. I think those packages are attached from the Media Library option. Choosing from the Select From Media Library/ URL option, By default, it will do so. You can also choose the other option too. When you attach files from the media library/URL as a URL WPDM simply redirects to that URL, when a user clicks on the download button. But when you upload a file directly or attach a file from the server as a server path, WPDM handles the download process and so there it can decide whether the file will open in the browser or force download. So, if your files are already in the media library, and you want them to download instead of open in the browser, please attach those files using the server file browser instead of the media library file selector. And for your spacing issue, can you please elaborate more on it? please check and let me know
Thank you and regards
Hello Brigitte,
Glad to hear that part of your issue has been resolved. However, I would check what was causing the issue for translation. And for your subscription to the newsletter, if none of the suggestions don’t work, you can also take our customization service from here,
please check and let me know
Thank you and regards
Hello Peter Peck,
Hope you are well. If you are trying to implement a custom post-type and its taxonomy with WPDM and its shortcodes, you may need to take the customization service from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. please check and let me know
Thank you and regards