Nayeem Riddhi

Hello,

It has to be checked what is causing the issue. If you feel comfortable, Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Yes,

You can use this add-on for applying all packages, https://www.wpdownloadmanager.com/download/wpdm-default-values/

Thanks.

Please, now check.

Hello,

Do you prefer this page template or page design, https://www.caspeo.eu/download/installation-guide-pas-soft-std-ru/, please let me know.

Thanks.

Hello,

1. You can delete your files from Downloads > Asset Manager > wp-content > upload > download-manager-files, there you will able to see the files and also can delete them.

2. After deleting the package, the download files or the uploaded files will not be deleted.

3. For updating plugin,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hello,

What page is causing the error, please give related pages and also give your temporary wp-admin login details in private reply for checking.

Thanks.

Ok, I will check it within 6 hours.

Hi,

I have checked your problem with this page https://newhavenjewishfoundation.org/test-page/, there is a possibility that the firewall is causing the issue. You can find a solution here. BTW I can download a small file, you can also check PHP max execution time and memory limit in php.ini.

Thanks.

Hello,

Have you checked the order details page and downloaded the Download Manager Pro v5.0 and also let me know which version you are using now.

Thanks.

Please check all user access related settings, like package settings, basic settings from Download > Settings and also check that any additional plugin preventing you to access that package.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also the related pages.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Yes sure, contact here, support@wpdownloadmanager.com.

Thanks.

Hello,

Do you want custom support for WPDM or want to get this feature for your site, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/, please explain in details and let me know.

Thanks.

Hello,

You will find a license key from here, please check attached image. when you will press the icon, it will pop up and show you the license key.

Thanks.

Okay, glad to hear that.

Thanks.

You Site URL, please.

Thanks.

Yes, I have adjusted some basic settings from Settings like disable Resumable download.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also related page.

Thanks.

Hi,

In that case, it can be related to your server, probably not sending mail headers properly or you can try changing mail contents. Please let me know.

Thanks.

Hello,

Your Customization is complete, please check your mail.

Thanks.

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hello,

Please take an overview of the settings and also the basic settings.

Thanks.