Nayeem Riddhi

@Ralph, please open a separate ticket for this.

Thanks.

Has the problem been solved? you have marked it as resolved

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Yes,

It is possible. Just make Subscriber for your plans and in your related page where you will use shortcode. Check the option as the second image attached.

Image1:

Image2:

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

You can clone the template which template you want to customize and then customize and save. Thus you can do this. Also, you can use template files feature for doing this.

Thanks.

Hello,

Do you want design like the image attached or other else?

Please check.

Hello,

It is working on my side. I can able to download the file.

Thanks.

Hello,

Please logout and login again and follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Hope that it will help you.
Thanks.

You can keep your tpls file in your theme, please follow this doc, https://www.wpdownloadmanager.com/doc/template-files/.

You can keep your file {active-theme}/download-manager/tpls dir as per your need.

Thanks.

This topic is discussing here, https://www.wpdownloadmanager.com/support/topic/wpdm-search-page-empty-list-when-is-not-administrator/

Hello,

Please allow access to both administrator and customer from the package settings. Thus from (/documentos-avanzado) page search, you will get your desired result.

Are you using WPDM in your contact page form, and what problem you are facing, please explain descriptively.

Thanks.

Hello,

You can use this shortcode https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/
And you can use order_by with download_count and for five file you can use items_per_page.

Thanks.

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hello,

Please provide your order id for taking the necessary steps.

Thanks.

Ok, I will check it.

Hello,

Please, give your temporary wp-admin login details in private reply for checking and a close look. and also the related pages.

Thanks.

Hello,

Please provide your order id for taking the necessary steps.

Thanks.

Do you want to replace the modal with the download icon and which template you are referencing?

Thanks.

Hi,

You can create a link template with this code <a href="[download_url]">[icon]</a>. And after applying your package, You can use form lock add on for locking your package with any form, https://www.wpdownloadmanager.com/download/wpdm-form-lock/.

Thanks.

Hello Claire,

I can send you one or two packages with sample.csv made with your content. Please provide your information description.

Thanks.

Hello,

You can use this [wpdm_tag] for query a specific tag or tags for your page/post. https://www.wpdownloadmanager.com/doc/short-codes/wpdm_tag-query-all-downloads-from-specified-tags/

If you want to show your download package in post or page you have to use shortcode. otherwise the package link.