Forum Replies Created
The key icon may not be appearing properly. However, glad to hear that, your issue has been resolved. please let me know if you have any queries.
Thank you and regards
If you are trying to edit the default template of Email Template, please explore this directory, download-manager\src\__\views\email-templates\default.html.
And for creating a backup for the related files you may follow this doc,
please check and let me know if you have any queries.
Thank you and regards
Hello PGtm,
I can successfully log in. But I want to know what errors come while generating critical errors by clicking the download button. Can you please share with me the PHP log error info related to this issue? please check and let me know
Thank you and regards
Hello CIALGAR,
Hope you are well. And thanks for writing to us. Are you searching for the User Signup Notification email template as I image attached,
You shall find and customize it from the Downloads > Templates > Email templates section. please check and let me know, if it helps you.
Thank you again and regards
Sorry for your inconvenience. Can you please share with us what error comes up while clicking the download button? you shall get it from your PHP log error info. please check and let me know
Thank you and regards
Hello welswebmaster,
We generally do not provide trial add-ons or plugin use. However, you can check our demo here, https://try.wpdownloadmanager.com. And please elaborate on your gravity forms requirements.
For download history, you can check this shortcode [wpdm_user_dashboard]
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_dashboard-user-dashboard-short-code/
And download history section from demo,
https://try.wpdownloadmanager.com/user-dashboard/?udb_page=download-history
please check and let me know
Thank you again and regards
Glad to hear that, it is working now. Can you please elaborate more on your next requirement? The template building in the backend as a PHP file and building through the WP Admin template builder is a different and independent process. I hope you have understood. please check and let me know
Thank you and regards
Hello Peter Atkin,
Hope you are well. And welcome to our support forum. For the license key Download Manager PRO, you can check the doc here for usage of its details, https://www.wpdownloadmanager.com/doc/settings/license/, please check and let me know if it helps you.
Thank you and regards
Hello welswebmaster,
Hope you are well. Are you searching for the WPDM File Cart add-on, you can check the details of this add-on from here,
And for sending some files as a zip via email you can also do that through the Email This Cart feature of the File Cart add-on,
And for file download statistics, you can check the Downloads > Stats > Download History section. please check and let me know, if you have any queries more.
Thank you and regards
Hello FIX Trading,
Hope you are well. And sorry for the inconvenience. Does the issue appear only in your shared URL? I have also checked some other pages, they also have some speed issues. please check. And here in your shortcode, you have put items_per_page="500" Please adjust the number within 100 or 50, thus it will load the packages properly. You can also use any good cache tool or plugin from WordPress. I hope it can speed up your site. please check and let me know, how can I help you more.
Thank you and regards
Hello Scott,
If you are working with link templates, you can also create custom link templates with your existing HTML contents in this directory, /wp-content/plugins/download-manager/src/Package/views/link-templates or this directory {active-theme-dir}/download-manager/link-templates/ for plugin update backup, you can create a link template called link-template-yourname.php and start with the heading
<!-- WPDM Link Template: Template Name -->
and then put your HTML, PHP, or JS contents. Thus, you can create a custom link template. please check and let me know, if you need anything with help more.
Thank you and regards
Yes, you can give conditions with the current time for hiding certain elements with expiration time in PHP. please check and let me know, how can I help you more.
Thank you again and regards
Hello Scott,
If you want to customize templates with PHP or JS you can also do it from this directory wp-content/plugins/download-manager/src/Package/views/link-templates or page-templates. And for Keeping a backup of the file for the next update, you can follow this doc, https://www.wpdownloadmanager.com/doc/template-files.
please check and let me know, if you have any queries.
Thank you again and regards
Hello Scott,
If you are doing your shared template in a link template and want to hide elements based on package expiration, you can do with the below code in your link template and compare the current time to hide elements,
$expired_date = get_post_meta( $ID, '__wpdm_expire_date', true );
Please check and let me know, if it helps you.
Thank you and regards
Hello PGtm,
It requires credentials for accessing the download page. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello Ninos Ego,
I have again forwarded your requests to our team authority. Thanks for your appreciation.
Thank you again and regards
Hello Gert Furxer,
I have received information from our team authority that updating your card information is possible when your orders expire in December 2024. And for email address updates you can follow my above solution. Please check and let me know
Thank you and regards
Hello Scott,
Hope you are well. And sorry for the inconvenience. Are you talking about the PDF viewer button of packages? please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Please renew manually using the new card information from here on expiration orders, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. If you still face any issue with new card, please let us know
Thank you and regards
You can change the wpdownloadmanager profile email from Email and Email Address from Billing Address too as I image attached, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=edit-profile,
And for the new credit card, you can continue with it for the next years until you cancel the subscription. please check and let us know if you have any queries.
Thank you and regards
Hello Gert Furxer,
I have received information from our team authority that you requested to cancel the subscription in the email earlier. Your subscriptions are not active anymore, now you have to renew manually using the new card upon expiration. please check and let me know
Thank you and regards
Please check then and let us know if your issue is resolved or not.
Thank you again and regards
You are using PHP less than 8.1. For amazon s3 add-on PHP version requirement >= 8.1. For more details, you can check here, https://www.wpdownloadmanager.com/download/wordpress-amazon-s3-storage-plugin/. please check and let me know
Thank you and regards
Can you please let me know which Custom fields? you can also share the attached screenshots too. please check and let me know
Thank you and regards